NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
40 reports30,000 miles · Mar 31, 2020
Electronic Stability Control (esc)SteeringUnknown Or Other
ON TWO SEPARATE OCCASIONS THE CAR SEEMINGLY WENT OUT OF CONTROL FROM THE DRIVER. WHILE DRIVING ON THE HIGHWAY THE CAR BEGAN TO SWERVE UNCONTROLLABLY AND WAS UNABLE TO BE BROUGHT UNDER CONTROL FOR A FEW SECONDS. WE HAVE TAKEN IT TO THE DEALERSHIP SERVICE DEPARTMENT ON TWO SEPARATE OCCASIONS ONLY TO BE TOLD NOTHING IS WRONG WITH T…
Read full complaint
ON TWO SEPARATE OCCASIONS THE CAR SEEMINGLY WENT OUT OF CONTROL FROM THE DRIVER. WHILE DRIVING ON THE HIGHWAY THE CAR BEGAN TO SWERVE UNCONTROLLABLY AND WAS UNABLE TO BE BROUGHT UNDER CONTROL FOR A FEW SECONDS. WE HAVE TAKEN IT TO THE DEALERSHIP SERVICE DEPARTMENT ON TWO SEPARATE OCCASIONS ONLY TO BE TOLD NOTHING IS WRONG WITH THE CAR.
NHTSA ODI #11319892
33,000 miles · Mar 30, 2020
Structure
TL* THE CONTACT OWNS A 2018 MERCEDES BENZ GLE350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE SUNROOF SHATTERED WITHOUT IMPACT. NO INJURIES WERE REPORTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER MERCEDES BENZ OF THE SOUTH MISSISSIPPI LOCATED AT (11619 BOBBY ELEUTERIOUS BLVD, D'IBERVILLE,…
Read full complaint
TL* THE CONTACT OWNS A 2018 MERCEDES BENZ GLE350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE SUNROOF SHATTERED WITHOUT IMPACT. NO INJURIES WERE REPORTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER MERCEDES BENZ OF THE SOUTH MISSISSIPPI LOCATED AT (11619 BOBBY ELEUTERIOUS BLVD, D'IBERVILLE, MS 35940) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 33,000.
NHTSA ODI #11319701
20,004 miles · Mar 7, 2020
Electronic Stability Control (esc)Service BrakesUnknown Or Other
WHILE DRIVING ON A LOCAL ROAD CLOSE TO MY HOUSE, THE VEHICLE STARTED SHOWING LOT OF ALERTS AND SUDDENLY THE PARKING BRAKE WAS ENGAGED AUTOMATICALLY WHICH STOPPED THE VEHICLE. LUCKILY, THE VEHICLE SPEED WAS VERY SLOW AS IT WAS EVENING AND RAINING WITH GOOD AMOUNT OF TRAFFIC ON THE LOCAL FORD ROAD. THIS WAS VERY SCARY, AD THINKING…
Read full complaint
WHILE DRIVING ON A LOCAL ROAD CLOSE TO MY HOUSE, THE VEHICLE STARTED SHOWING LOT OF ALERTS AND SUDDENLY THE PARKING BRAKE WAS ENGAGED AUTOMATICALLY WHICH STOPPED THE VEHICLE. LUCKILY, THE VEHICLE SPEED WAS VERY SLOW AS IT WAS EVENING AND RAINING WITH GOOD AMOUNT OF TRAFFIC ON THE LOCAL FORD ROAD. THIS WAS VERY SCARY, AD THINKING IF THIS HAD HAPPENED ON A HIGHWAY, THIS WOULD HAVE BEEN LIFE THREATENING. THE VEHICLE WAS TOWED TO THE MB ANN ARBOR MI DEALERSHIP WHICH IT WAS WORKED ON FOR ALMOST A MONTH. THE ISSUE WAS CONFIRMED, PLEASE SEE ATTACHED, BUT THE DEALERSHIP DOES NOT SEEM TO TAKE THIS ISSUE SERIOUSLY AS MANY OTHER ISSUES WERE DETERMINED AND STILL BEGGING DEALERSHIP TO FIX THE ISSUES.
NHTSA ODI #11316741
14,795 miles · Feb 29, 2020
Tires
AROUND 1/24/2020, TIRE LOSS PRESSURE TO 32 PSI FROM 38 PSI. TIRE WAS INFLATED TO 38 PSI, BUT ONE WEEK LATER, THE TIRE LOST PRESSURE AGAIN. AFTER INFLATION, THIS TIME IT MAINTAINED THE PRESSURE A LITTLE BIT LONGER. BUT ON 2/21/2020, TIRE LOST PRESSURE AGAIN, AFTER INFLATION TO 38 PSI THIS TIME, THE SIDEWALL BUBBLE APPEAR.
NHTSA ODI #11315337
2,076 miles · Feb 6, 2020
Electrical System
ONGOING ISSUE WITH THE INFORMATION MONITOR FREEZING, PARTICULAR TO THE NAVIGATION FUNCTION. SHUTS DOWN AND ATTEMPTS TO REBOOT REPEATEDLY. MB ATTEMPTED A FIX RE SOFTWARE, HOWEVER, ISSUE CONTINUES. SHUTTING OFF THE ENGINE, LEAVING PARKED FOR AN HOUR OR TWO DOES NOT CORRECT THE SYSTEM. MAY OCCUR SHORTLY AFTER BACKING OUT OF THE…
Read full complaint
ONGOING ISSUE WITH THE INFORMATION MONITOR FREEZING, PARTICULAR TO THE NAVIGATION FUNCTION. SHUTS DOWN AND ATTEMPTS TO REBOOT REPEATEDLY. MB ATTEMPTED A FIX RE SOFTWARE, HOWEVER, ISSUE CONTINUES. SHUTTING OFF THE ENGINE, LEAVING PARKED FOR AN HOUR OR TWO DOES NOT CORRECT THE SYSTEM. MAY OCCUR SHORTLY AFTER BACKING OUT OF THE GARAGE OR SHORTLY AFTER BEGINNING TO DRIVE. OVERNIGHT PARKING SEEMS TO CORRECT THE IMMEDIATE ISSUE. DURING THIS TIME, ONLY OTHER FUNCTION THAT OPERATES IS THE RADIO; CANNOT USE VOICE COMMANDS, TELEPHONE BLUETOOTH, ETC. HAVE ALERTED MB DEALER IN SAN ANTONIO WITH COPY TO MB USA, HOWEVER, NO RESPONSES. GOOGLE SEARCH HAS INDICATED VARIOUS MODELS MAY HAVE EXPERIENCED SIMILAR ISSUES OVER SEVERAL YEARS, HOWEVER, NO INDICATIONS OF CORRECTIVE ACTION. PRUDENT TO ALSO CARRY A GPS ALTERNATIVE SUCH AS A MAP, GARMIN OR OTHER BRAND IN THE EVENT OF FAILURE WHILE ON A TRIP. THIS OCCURRED IN LATE NOVEMBER 2019 AND AGAIN JANUARY 2020.
NHTSA ODI #11307432
3,100 miles · Jan 30, 2019
Vehicle Speed ControlCrash
CAR WAS STOPPED IN THE PARKING LOT,AND JUST BEFORE SWITCHING THE IGNITION OFF,IT ACCELERATED WITHOUT INTENTION, HITTING THE RESTAURANT WALL CAUSING PROPERTY DAMAGE AND LITTLE PHYSICAL INJURY. AFTER HITTING THE WALL CAR STOPPED WITH MAJOR DAMAGE TO FRONT. AIRBAGS NEVER DEPLOYED.
NHTSA ODI #11172997
20 miles · Dec 2, 2018
Exterior Lighting
LOW BEAM HEAD LIGHTS ARE VERY POOR AND I AM NOT ABLE TO DRIVE THIS CAR AT NIGHT. I GOOGLED ABOUT THIS ISSUE, AND I SEE LOT OF PEOPLE COMPLAINING ABOUT THE SAME ISSUE ON MERCEDES GLE. I AM WILLING TO PAY MONEY TO FIX THIS ISSUE, BUT DEALER SAID HE CAN NOT DO ANYTHING ABOUT IT NOW. I TALKED TO MERCEDES AND THEY ALSO SAID THEY HAVE…
Read full complaint
LOW BEAM HEAD LIGHTS ARE VERY POOR AND I AM NOT ABLE TO DRIVE THIS CAR AT NIGHT. I GOOGLED ABOUT THIS ISSUE, AND I SEE LOT OF PEOPLE COMPLAINING ABOUT THE SAME ISSUE ON MERCEDES GLE. I AM WILLING TO PAY MONEY TO FIX THIS ISSUE, BUT DEALER SAID HE CAN NOT DO ANYTHING ABOUT IT NOW. I TALKED TO MERCEDES AND THEY ALSO SAID THEY HAVE NOT RECEIVED ENOUGH COMPLAINTS ABOUT IT.
NHTSA ODI #11155427
20 miles · Nov 30, 2018
Exterior Lighting
TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ GLE350. WHILE DRIVING AT NIGHT, THE HEADLIGHTS FAILED TO ILLUMINATE ADEQUATELY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF DURHAM (919-794-7077, LOCATED AT 110 KENTINGTON DR, DURHAM, NC 27713) AND THE BULB LOCATIONS WERE ADJUSTED; HOWEVER, THE F…
Read full complaint
TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ GLE350. WHILE DRIVING AT NIGHT, THE HEADLIGHTS FAILED TO ILLUMINATE ADEQUATELY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF DURHAM (919-794-7077, LOCATED AT 110 KENTINGTON DR, DURHAM, NC 27713) AND THE BULB LOCATIONS WERE ADJUSTED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE HEADLIGHTS WERE PERFORMING AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 20. THE VIN WAS NOT PROVIDED.
NHTSA ODI #11154922
300 miles · Sep 10, 2018
Vehicle Speed Control
CRUISE CONTROL SPEED CANNOT BE CLEARED UNLESS CAR IS STOPPED AND ENGINE TURNED OFF. ONCE SPEED IS SET, THE CRUISE CONTROL CAN BE DISENGAGED, BUT THE SPEED SET CANNOT BE CANCELED. EXAMPLE, SPEED IS SET AT 65MPH. IF CRUISE CONTROL IS DISENGAGED, AND THEN ENGAGED AGAIN, IT WILL AUTOMATICALLY ACCELERATE TO 65MPH. THE ONLY WAY TO…
Read full complaint
CRUISE CONTROL SPEED CANNOT BE CLEARED UNLESS CAR IS STOPPED AND ENGINE TURNED OFF. ONCE SPEED IS SET, THE CRUISE CONTROL CAN BE DISENGAGED, BUT THE SPEED SET CANNOT BE CANCELED. EXAMPLE, SPEED IS SET AT 65MPH. IF CRUISE CONTROL IS DISENGAGED, AND THEN ENGAGED AGAIN, IT WILL AUTOMATICALLY ACCELERATE TO 65MPH. THE ONLY WAY TO DECREASE SPEED IS TO REPEATEDLY TAP THE LEVER TO DECREASE SPEED BY 5MPH/TAP. THIS IS UNSAFE AND VERY DISCONCERTING IF YOU ARE TRYING TO SET THE CRUISE FOR A LOWER SPEED SPEED THAN PREVIOUSLY SET. I CONFIRMED THIS PROBLEM TO MERCEDES ON AUGUST 10, 2018.
NHTSA ODI #11128546
Mileage unknown · Jul 11, 2018
SteeringCrash
ELECTRIC POWER STEERING FAILED WHILE CAR WAS IN MOTION, CAUSING UNSAFE CONDITION, LOSS OF STEERING CONTROL AND LOW SPEED COLLISION WITH CONCRETE WALL. VARIOUS WARNING MESSAGES IN THE INSTRUMENT CLUSTER APPEARED. MBUSA INSPECTED VEHICLE, AND AN ELECTRONIC STEERING CONTROL FAULT CODE WAS FOUND. TECHNICIAN STATES IN REPAIR ORDER "S…
Read full complaint
ELECTRIC POWER STEERING FAILED WHILE CAR WAS IN MOTION, CAUSING UNSAFE CONDITION, LOSS OF STEERING CONTROL AND LOW SPEED COLLISION WITH CONCRETE WALL. VARIOUS WARNING MESSAGES IN THE INSTRUMENT CLUSTER APPEARED. MBUSA INSPECTED VEHICLE, AND AN ELECTRONIC STEERING CONTROL FAULT CODE WAS FOUND. TECHNICIAN STATES IN REPAIR ORDER "STEERING RACK SHORTED" AND "PERFORMED SDS AND FOUND NO COMMUNICATION WITH ELECTRIC POWER STEERING CONTROL UNIT." MBUSA REFUSED TO MAKE ANY REPAIRS UNDER WARRANTY, STATING MBUSA "PERFORMED VERY THOROUGH ANALYSIS OF THE SUBJECT VEHICLE AND FOUND THAT THE VEHICLE OPERATED AS DESIGNED WITHOUT DEFECT AT THE TIME OF THE INCIDENT." PRIOR MODEL YEARS OF THE SAME MODEL VEHICLE WERE RECALLED FOR DEFECTIVE COMPONENTS AND WATER INGRESS INTO THE ELECTRIC POWER STEERING CONTROL UNIT (SEE: NHTSA SAFETY RECALL REPORT: 17V-241).
NHTSA ODI #11110871
Official recalls
7Dec 23, 2022
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML550, 2012-2015 ML350, AMG ML63, 2015 ML250, ML400, 2016 GLE450, GLE300, 2016-2018 GLE350, GLE550, 2016-2019 GLE400, 2017-2019 AMG GLE43, and 2016-2020 AMG GLE63 vehicles. Water might accumulate in the spare tire wheel well and damage the fuel pump control unit, which could cause an engine stall while driving.
Consequence & remedy
Consequence: An engine stall while driving increases the risk of a crash.
Remedy: Dealers will install a water drain plug, inspect for water intrusion, and replace the fuel pump control unit as necessary, free of charge. Owner notification letters were mailed February 15, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers for this recall are 2023010002 and 2023010003.
Additional source detail variants (2)
Fuel System, Gasoline:delivery:fuel Pump:control/drive Module
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML550, 2012-2015 ML350, AMG ML63, 2015 ML250, ML400, 2016 GLE450, GLE300, 2016-2018 GLE350, GLE550, 2016-2019 GLE400, 2017-2019 AMG GLE43, and 2016-2020 AMG GLE63 vehicles. Water might accumulate in the spare tire wheel well and damage the fuel pump control unit, which could cause an engine stall while driving.
Consequence: An engine stall while driving increases the risk of a crash.
Remedy: Dealers will install a water drain plug, inspect for water intrusion, and replace the fuel pump control unit as necessary, free of charge. Owner notification letters were mailed February 15, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers for this recall are 2023010002 and 2023010003.
Fuel System, Diesel:delivery:fuel Pump:control/drive Module
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML550, 2012-2015 ML350, AMG ML63, 2015 ML250, ML400, 2016 GLE450, GLE300, 2016-2018 GLE350, GLE550, 2016-2019 GLE400, 2017-2019 AMG GLE43, and 2016-2020 AMG GLE63 vehicles. Water might accumulate in the spare tire wheel well and damage the fuel pump control unit, which could cause an engine stall while driving.
Consequence: An engine stall while driving increases the risk of a crash.
Remedy: Dealers will install a water drain plug, inspect for water intrusion, and replace the fuel pump control unit as necessary, free of charge. Owner notification letters were mailed February 15, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers for this recall are 2023010002 and 2023010003.
May 20, 2022
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence & remedy
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Additional source detail variants (2)
Communication: Auto Crash Notification
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Electrical System:software
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Feb 26, 2021
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 GLE350, GLE43 AMG, and GLE400 vehicles equipped with Continental tires. The affected tires were cured for too long during production.
Consequence & remedy
Consequence: Over cured tires may develop a break in the sidewall, resulting in sudden air loss or belt edge separation which could lead to tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash.
Remedy: MBUSA will notify owners, and dealers will inspect the tires, and replace them as necessary, free of charge. The recall began April 23, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030008.
Feb 12, 2021
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Consequence & remedy
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
Additional source detail variants (2)
Communication: Auto Crash Notification
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
Communication
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
Feb 5, 2021
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence & remedy
Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Additional source detail variants (2)
Communication: Auto Crash Notification
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Electrical System:software
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Aug 16, 2018
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 Mercedes-Benz GLE350 4Matic, GLE350, GLS450 4Matic, GLS550 4matic, GLE43 AMG 4Matic, GLE63 AMG 4Matic, GLE63S AMG 4Matic, and GLS63 AMG 4Matic vehicles. The rear brake caliper pistons on these vehicles may not have been correctly coated, causing gas to become temporarily released into the rear brake hydraulic circuit, reducing braking performance.
Consequence & remedy
Consequence: Reduced braking performance can increase the risk of a crash.
Remedy: MBUSA will notify owners, and dealers will bleed the rear axle brake system, free of charge. The recall began September 14, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018080013.
Aug 3, 2018
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 GLE350, GLE350 4Matic, and GLE43 AMG vehicles. During manufacturing, components of the panoramic sunroof may have been installed with a bonding primer that was incorrectly made, possibly affecting the long-term adhesion to the vehicle.
Consequence & remedy
Consequence: If the front cover and/or rear fixed glass are not properly adhered, they may detach, creating a road hazard and increasing the risk of a crash.
Remedy: MBUSA will notify owners, and dealers will inspect the panoramic sunroof, replace it if necessary, free of charge. The recall began September 7, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018080006.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
Illustration