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2012 MERCEDES-BENZ GL350

Owner reports · Recalls · Investigations

Limited comparison data

There is not enough comparable history to draw a useful model-year comparison.

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Owner complaints by model year

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Counts vary with age, sales and reporting. They are not failure rates.

What owners reported most

All reported categories

Tap a category to read its complaints. One report may name several components.

When problems were reported

Mileage at the reported incident

Limited mileage data: 7 of 22 reports include usable mileage. There isn’t enough coverage to show a useful chart.

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Air Bags. Review the 13 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 4 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine And Engine Cooling. Review the 1 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

0 crash reports1 fire reports1 injury reports

Engine complaints

4 reports
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Mileage unknown · Sep 4, 2023
Engine

Mercedes Benz settled with U.S Government the diesel emission scandal. There are about 122k class members. Under the settlement, Mercedes gave 122k class members 4 year/48k miles warranty. Under the warranty, MB replaced the timing chain in May 2022 but on April, 2023 while driving on I-95 in Massachusetts, the engine completely…

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Mercedes Benz settled with U.S Government the diesel emission scandal. There are about 122k class members. Under the settlement, Mercedes gave 122k class members 4 year/48k miles warranty. Under the warranty, MB replaced the timing chain in May 2022 but on April, 2023 while driving on I-95 in Massachusetts, the engine completely got shut down while driving 55 miles per hour. Luckily, no one got injured. But the car was not controllable. I barely pulled to the side of the hwy and called the towing. Brought it to MB of Westwood. MB Westwood did a diagnostics.Below is the note Mercedes Benz of Westwood: The car is still at the dealership if you want to send an investigator, Engine Rebuild/Replace: after further tear down found that timing chain guide rails broke, which then got chewed up from chain and gears into smaller pieces. these small pieces got suck up into the oil pump pick up tube, blocking oil flow. The lack of oil to main engine components caused them to overheat and contacted each other (metal to metal). which ends up heating to a point in which the components stick to each other and not able to move freely any more.. Basically, The replaced Timing Chain destroyed plastic guide rails, which destroyed my engine. I notified Mercedes Benz of USA and the dealership that they need to recall 122k class members and fix the problem, but they refused to take any actions. By ignoring the problem, it could lead to casualties to thousand of people. I hope you take actions and bring Mercedes Benz USA accountable and they start recalling and fixing the problem before its too late.

NHTSA ODI #11542485

100,000 miles · Sep 25, 2018
EngineFire

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ GL350BTC. WHILE DRIVING APPROXIMATELY 65 MPH, SMOKE APPEARED FROM THE FRONT END AND UNDERNEATH THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND LEFT TO COOL DOWN. THE CONTACT OPENED THE HOOD AND NOTICED THAT THE ENGINE COM…

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TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ GL350BTC. WHILE DRIVING APPROXIMATELY 65 MPH, SMOKE APPEARED FROM THE FRONT END AND UNDERNEATH THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND LEFT TO COOL DOWN. THE CONTACT OPENED THE HOOD AND NOTICED THAT THE ENGINE COMPARTMENT WAS BURNED. THERE WAS NO FIRE OR POLICE REPORT. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE WHERE AN INDEPENDENT MECHANIC DIAGNOSED THAT EVERYTHING UNDER THE HOOD WAS BURNED. THE TECHNICIAN DIAGNOSED THAT THE FUEL INJECTOR WAS STUCK AND CAUSED THE FIRE. THE CONTACT CALLED MERCEDES-BENZ OF BEDFORD AT 440-439-0100 (LOCATED AT 18122 ROCKSIDE RD, BEDFORD, OH 44146) AND WAS INFORMED THAT THE VEHICLE COULD BE PICKED UP BY THE DEALER AND A DISCOUNT COULD BE OFFERED TOWARD THE REPAIRS. THE DEALER ALSO STATED THAT THERE WAS NO RECALL OR WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE WARRANTY WAS EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

NHTSA ODI #11131160

46,000 miles · Aug 31, 2017
Engine

WHILE DRIVING BETWEEN BOISE GOING TO PORTLAND, I EXPERIENCED SUDDEN LOST OF POWER IN VERY DANGEROUS TRAFFIC SITUATION. THERE WERE A ROAD WORK AREA, I HAD SEMI-TRUCKS IN FRONT AND BEHIND ME. IT HAPPENED ON I-84W, AROUND 20 MILES OUT OF BAKER CITY OR, MY CAR IS WELL MAINTAINED AT THE DEALERSHIP BARRIER IN BELLEVUE. THERE WAS N…

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WHILE DRIVING BETWEEN BOISE GOING TO PORTLAND, I EXPERIENCED SUDDEN LOST OF POWER IN VERY DANGEROUS TRAFFIC SITUATION. THERE WERE A ROAD WORK AREA, I HAD SEMI-TRUCKS IN FRONT AND BEHIND ME. IT HAPPENED ON I-84W, AROUND 20 MILES OUT OF BAKER CITY OR, MY CAR IS WELL MAINTAINED AT THE DEALERSHIP BARRIER IN BELLEVUE. THERE WAS NO WARNING THAT SOMETHING IS WRONG. I HAD FUEL, THERE WERE NO WARNING LIGHTS OR SIMILAR INDICATION OR COMMING TECHNICAL ISSUE. THE CAR LOST POWER, I MANEGED TO MOVE TO SIDE THAT THE TRUCK BEHIND ME DIDN'T HIT ME! I CALLED A BAKER CITY TOWING, THEY TOW MY VEHICLE TO A SHOP IN THE TOWN, THE SHOP HAD RUN DIAGNISTICS, OIL WAS OK, OBD GAVE THEM 2 FAILURE CODES, THE TROUBLE CODE 126800, STANDART DIAGNISTICS COULD NOT RECOGNIZE THE FAILURE, FURTHER INTERNET SEARCH DIRECTED TU TURBO CHARGE FAULT AND ADVICED ME TO CONTACT MERCEDES. I CALLED BARRIER, THEY DIDN'T HELP ME AT ALL, DIRECTED ME TO MB-ROAD ASSISTANCE, THEY ORGANIZED TOWING MY CAR TO MB DEALERSHIP IN BOISE. I WOULD LIKE TO EMPHASIZE THAT THE WAY HOW THE CAR FAILED WAS NOT A 21ST CENTURY EXPERIENCE. NO WARNING, NOTHING TELLING ME THAT THE TECHNICAL STATUS OF THE CAR DETERIORATE..

NHTSA ODI #11020711

Mileage unknown · Mar 30, 2016
Engine

ENGINE OIL COOLER LEACK $3500 REPAIR JOB AT MERCEDES GREENWAY HOUSTON , AIRMATIC SYSTEM MALFUNCTION, $3500 ABS SPEED SENSOR , INTAKE MANIFOLD RUNNER CONTROLL BROKEN

NHTSA ODI #10852587

Official recalls

3

24V298000 · Service Brakes, Hydraulic:power Assist:vacuum

Apr 26, 2024

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2012 ML, GL, and R-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. Moisture may accumulate and cause corrosion in the brake booster housing unit, which can result in reduced brake performance or brake failure.

Consequence & remedy

Consequence: Reduced brake performance or brake failure can increase the risk of a crash.

Remedy: Owners are advised not to drive their vehicles until the remedy has been performed. Dealers will remove the rubber sleeve, inspect the brake booster, and as necessary, replace the brake booster. All repairs will be performed free of charge. Owner notification letters were mailed on May 24, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MMUSA's number for this recall is 2024050001/2. This recall is an expansion of previous recall number 22V-315.

22V315000 · Service Brakes, Hydraulic:power Assist:vacuum

May 9, 2022

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2012 ML-Class, GL-Class, and R-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. Moisture may accumulate and cause corrosion in the brake booster housing unit, which can result in reduced brake performance or brake failure.

Consequence & remedy

Consequence: Reduced brake performance or brake failure can increase the risk of a crash.

Remedy: Owners are advised not to drive their vehicles until the remedy has been performed. Dealers will remove the rubber sleeve, inspect the brake booster, and as necessary, replace the brake booster. All repairs will be performed free of charge. Owner notification letters were mailed June 30, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers for this recall are 2022050014, 2022050015 2022090006, & 2022090007.

16V081000 · Air Bags:frontal:driver Side:inflator Module

Feb 11, 2016

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2009-2010 ML320 BlueTec 4Matic, GL320 BlueTec 4Matic and R320 CDI 4Matic, 2011 E350 Cabriolet and E550 Cabriolet, 2009-2011 ML350, ML350 4Matic, ML550 4Matic, ML63 AMG, and C63 AMG, 2010-2011 ML450 4Matic Hybrid, E350 Coupe, E350 4Matic, E550 Coupe, E550 4Matic, and E63 AMG, 2011-2012 GL350 BlueTec 4Matic and R350 BlueTec 4Matic, 2009-2012 GL450 4Matic, GL550 4Matic and R350 4Matic, 2007-2008 SLK280, SLK350, and SLK55 AMG, 2011-2014 SLS AMG Coupe, 2012 SLS AMG Cabriolet, 2013-2014 SLS AMG GT and SLS AMG GT Cabriolet, 2005 C230 Kompressor and C320, 2006-2007 C230, 2006-2011 C350, 2008-2011 C300 and C300 4Matic, 2010-2012 GLK350 and GLK350 4Matic and 2007-2008 Chrysler Crossfire vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.

Consequence & remedy

Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: MBUSA will their notify owners, and Fiat Chrysler will notify the affected Chrysler owners. Dealers for the respective brands will replace the driver's frontal air bag module, free of charge. This recall began November 2016. Mercedes-Benz owners may contact MBUSA customer service at 1-800-367-6372 and Chrysler owners may contact Fiat Chrysler customer service at 1-800-853-1403.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

1

EA21002 · Desiccated Air Bag Inflator Rupture

Opened Sep 17, 2021 · No close date supplied

Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Additional source detail variants (2)

Air Bags:frontal:driver Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Air Bags:frontal:passenger Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.