The contact owns a 2013 Mercedes-Benz G550. The contact stated while driving approximately 40 MPH, the vehicle started drifting to the right. The contact attempted to turn left and the steering wheel failed to operate as designed. The vehicle then struck the curb. The service EPS warning light was illuminated. There was no injur…
Read full complaint
The contact owns a 2013 Mercedes-Benz G550. The contact stated while driving approximately 40 MPH, the vehicle started drifting to the right. The contact attempted to turn left and the steering wheel failed to operate as designed. The vehicle then struck the curb. The service EPS warning light was illuminated. There was no injury sustained. The vehicle was towed to the dealer and was diagnosed with a stripped steering link. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 62,275.
NHTSA ODI #11464374
66,000 miles · May 9, 2022
Steering
The contact owns a 2013 Mercedes-Benz G550. The contact stated while driving 35 MPH, there was a grinding sound coming from the steering column. The contact stated that the steering wheel was not responding while turning to the left or the right. The contact pulled over and after a short stop resumed driving. The contact stated …
Read full complaint
The contact owns a 2013 Mercedes-Benz G550. The contact stated while driving 35 MPH, there was a grinding sound coming from the steering column. The contact stated that the steering wheel was not responding while turning to the left or the right. The contact pulled over and after a short stop resumed driving. The contact stated that the EPS malfunction warning light was illuminated and the vehicle lost power steering functionality. The contact stopped the vehicle and the vehicle was towed to the residence. The vehicle was not repaired. The contact researched the failure online and related the failure to NHTSA Campaign Number: 17V250000 (Steering). The vehicle had not been taken to a dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 60,000.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Consequence & remedy
Consequence: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Remedy: MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Mercedes-Benz USA, LLC.(MBUSA) is recalling certain 2013-2016 G550 and G63 AMG vehicles and 2016 G65 AMG vehicles. The steering coupling may have been insufficiently tightened, resulting in the steering connection wearing.
Consequence & remedy
Consequence: The steering coupling wear may cause a loss of steering, increasing the risk of a crash.
Remedy: MBUSA will notify owners, and dealers will replace the steering coupling, free of charge. The remedy is currently unavailable. Interim notifications informing owners of the safety risk were mailed May 27, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact MBUSA customer service at 1-800-367-6372.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2013 MERCEDES-BENZ G550 Problems, Complaints & Recalls | Skip That Year