2022 MERCEDES-BENZ Eqs 450

Car is equipped with Distronic cruise and has maximum 4 car lengths stopping distance. It was set on 4 car length. While driving north on 55 fwy and exiting to 405 fwy in California. Exit (single lane) was dead stop due to traffic and while I was on cruising at 70 mph. Car would not stop and I had to take over to stop- hard braking just in time. The SUV behind me had to swear to emergency lane ( right side) to avoid a rear end collision. All my family (4) were screaming that it could’ve been a serious accident. This has happened more than once. Even on the surface road reaction to stop is late and jerky. My self and my wife hates it. 3 attempts at the dealership has not resolved it. [XXX] of Ontario Ca answer is, it up to the specs. My request for repurchase was rejected as it doesn’t fall into Lemon law. It is a major safety defect and can be dangerous to use of Distronic cruise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving the car at any speed between 35mph-70mph, one of the doors will occasionally unlatch. No more than one has unlatched at the same time. All four doors are set to lock automatically once the car is in motion. When a door unlatches, I get a visual alert on the dash, car dings loudly, and I can visually see a 2-3 inch gap between the open door and the vehicle. The door lock symbol on the driver's door still shows the doors are locked (even when the driver's door is the one unlatched). It is frightening when this occurs. Another issue also occurs intermittently. While driving, the hyperscreen will emitted an alert almost as loud as a tornado siren, the car symbol flashes onto the hyperscreen with red lines along all four sides of the car symbol. Within seconds, the command center turns off. I have no ability to know the speed or manage any controls on the car. I am not certain the car is safe to drive. The problems cannot be be recreated on demand. The manufacturer does not release a list of problems that are corrected by software updates, so I do not know if an update could fix these problems. My local dealer does not know much about the EQ line of cars at all. It is not safe to take photos when this occurs since I am actively driving. The car is available for inspect upon request.

I was driving my EQS on Thursday May 25th, 2023, at about 1:30 PM heading eastbound on the southern portion of the 202 Loop in Maricopa County AZ at a rate of about 75 MPH on a clear day with minimal traffic when without warning my vehicle locked up the brakes in an emergency stop. The tires left skid marks, seat belts tightened, and the screen in form to me flashed red warning signs. It happened so fast and without warning that when I realized we had come to a stop I look in the rear-view mirror and saw a truck headed towards my car, so I accelerated, and the car moved forward. Once off the freeway I drove the remaining 2 miles home along city streets at a low rate of speed and contacted Mercedes and Mercedes Benz of Gilbert. I was told that there was a defect int eh software pertaining to the EBS and that a software update would resolve it. I have the car back now but do not feel safe in it.

The 2022 Mercedes EQS 450 has been an ongoing dangerous driving experience for me. I have been jolted and frightened over and over as the car's autonomous emergency system fully engages when driving as well as when it does not engage when I’m stopped at a light. I have expressed my safety concerns on numerous occasions to the management at the dealership. As I am writing this I see on your website, there is an unrepaired recall on this car with a remedy not yet available. In April, 2023, the car stalled and the messages below appeared on the dashboard: Attention Assist System Suspended Malfunction. Drive at max. 50 mph Stop Vehicle Level Too Low When the car was at the dealership, I was told, while it is a new model, they are trying to figure out the problem. I no longer want to be a guinea pig and endanger my life driving this car. In October, I backed into a low brick wall when the sensors did not alert me. At that time, I told the service department about the sudden braking and stalling. I had the damage repaired, costing $7000 and was told all was fine with the electrical panel. The dealership is now telling me after the car was there for 2 weeks, the car is fine. After being told this in October and with ongoing issues, I have no reason to expect it to be any different this time? I feel unsafe driving this car and do not want to jeopardize my life. Originally I was told Mercedes is aware of these issues and they would offer me a buy back and walk away. Now they are saying the car is fixed but Mercedes will offer me $5000 towards a trade-in and $70,000 for my car with less than 3000 miles. Offering me a substantially less amount of money than I paid for the car with on going safety issues is not acceptable.

The contact owns a 2022 Mercedes-Benz EQS450. The contact stated while reversing out of the driveway, the vehicle experienced phantom braking. The contact stated that while driving 30 MPH, the failure recurred while there was no vehicle or objects nearby the vehicle. The contact stated that while driving 40 MPH, the failure recurred, and the contact was propelled towards the steering wheel. An unknown warning light was illuminated. The vehicle was taken to the dealer, where an unknown software update was completed; however, the contact requested about a buy back because he was concerned for his safety. The contact was unsure whether the vehicle was repaired. The manufacturer was notified of the failure, and a case was filed. The dealer later informed the contact that the manufacturer had denied the buyback request. The failure mileage was approximately 7,000.

the right rear tire went bald with 9500 miles on the car and no safety system notified me of low tire pressure. The left rear tire was almost as bald as well while the front tires were normal wear and fine. I believe the rear steering system is defective is the only explanation for symmetrical unusual wear. The dealer says it is normal for this car they siad the alignment was normal but the initial air in the tires could have been calibrated wrong but they do not take responsibility although the air pressure system did not notify me of low pressure @ 25lb by the way until i took it to the dealer in March. If i had not noticed the tire strands were showing in the rain at highway speeds this car would have hydroplaned. Here in Florida we have not had rain in months so the condition went unnoticed. On the internet there are many others with this complaint. There is no explanation for rear tires going bald we are not doing burnouts or donuts the car is all wheel drive anyway. We just are doing normal mostly highway driving and the rear tires went bad the only explanation is the rear steering system is defective.

i am an owner of Mercedes 2022 EQS, living in Westchester, New York. There are a number of flaws in the auto drive software system that the company refuses to acknowledge. 1) the sensors on the passenger side of the car do not register a car immediately adjacent to you. Thus, while the auto steering feature still keeps the car within the lane, if the car to the right lane of my vehicle is adjacent to me, there is no way for the auto steering to compensate by moving toward the left of my lane to avoid physical contact with the other car if they are teetering left in their lane. This is particularly dangerous on highways when traffic is moving at breakneck speed and/or 18 wheelers occupy the middle lane. 2) the auto drive feature does not keep the car in the middle of the lane when the road veers either left or right. The auto steering allows the car to veer onto the lane lines before overcompensating and veering far to the other side. 3) if you are traveling on the highway in the far left lane, and the lane line is painted too close to either a barrier, or a curb, the sensors on the left side of the car do not register that the lane line remains intact and to follow that course. The auto drive shuts off completely and the speed drops immediately. 4) If you are traveling at 65 MPH on a highway, and drive past a exit speed sign of 20 MPH, the auto drive immediately reverts to 20 miles an hour without warning.

While driving at approximately 45 miles an hour with nothing in front of me and no objects in the road, the vehicle activates the emergency braking system and attempts to stop in the middle of the road. It activates the seatbelt retentioners, as well as all of the safety warnings at the time. It does this with no apparent warnings or trouble lights on the dash. This puts me at risk to injury to my body being thrown around, neck and head threw forward. It also stops in the middle of the road potentially causing me to be rear ended. This happened at 500 miles on the odometer and at 1041 miles. I only took delivery in December. It has happened twice.

On several occasions driving at 50+ mile per hour maintaining a safe distance and with no hazards around, the vehicle abruptly stops and the last time it skid damaging my rim. 1) It appears that the electronic braking system (EBS) is defective. 2) My safety as well as vehicles behind me are at risk of collision due to this problem. 3) I brought this vehicle to the dealership and they claimed that they worked on it and asked to come back if this issue happens again. 4) This vehicle has been taken to the dealership but I'm not sure if it was inspected by the manufacturer. 5) There were no warning lights, no messages or any symptoms which makes this nerve wrecking since it can happen at any moment. The first time this occured was in April 2022, then in July 2022, September 2022, and finally December 2022 at which point I brought the car to the dealership since I feel that I'm in danger as well as other motorists/pedestrians while this car is on the road.