At vehicle mileage 11,308 with original tires and traveling at highway speed of approximately 70 miles per hour on an interstate highway, the right rear tire suffered a catastrophic, sudden blowout. The loss of control placed the vehicle and its occupants in immediate danger of collision with surrounding highway traffic. The veh…
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At vehicle mileage 11,308 with original tires and traveling at highway speed of approximately 70 miles per hour on an interstate highway, the right rear tire suffered a catastrophic, sudden blowout. The loss of control placed the vehicle and its occupants in immediate danger of collision with surrounding highway traffic. The vehicle was towed to Mercedes-Benz of Hilton Head where both rear tires were found to have worn excessively on the inside of the tire due to excessive negative camber built into the factory suspension geometry. Ten days after the blowout, we presented the vehicle to Mercedes-Benz of Asheville for follow-up inspection. The service department informed us that the replacement tires installed at Hilton Head, while of the correct size, were “non-matching of front stock tire” in that they were not run-flat or noise-canceling and we purchased a second set of replacement tires at the factory-specified grade. The underlying cause of the original failure—the rear suspension geometry—was not examined, corrected, or documented at this visit. At vehicle mileage 16,502 and prior to a long-distance road trip, we specifically presented the vehicle to Mercedes-Benz of Asheville to request a dedicated safety inspection of the tires, wheel alignment, and brakes. The service department examined the vehicle and explicitly informed us that the alignment was good and the tires were safe for travel. Approximately 2,864 miles into travel following that clearance, the right rear passenger tire again suffered a catastrophic blowout. Both rear tires again were found to be excessively worn on the inside edge. The evidence is no longer circumstantial. The 2024 EQS 450+ is manufactured with rear wheels carrying a significant degree of intentional negative camber—the tops of the rear wheels are angled measurably inward at the factory.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2025 S-Class, EQE SUV, EQE, EQS SUV and EQS vehicles. Please see the recall report for a complete list of models. Software in the Acoustic Vehicle Alerting System (AVAS) may cause an incorrect external pedestrian warning sound while reversing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid Electric Vehicles."
Consequence & remedy
Consequence: A vehicle that makes an incorrect sound may fail to alert pedestrians of a reversing vehicle, increasing the risk of crash.
Remedy: Dealers will update the AVAS software, free of charge. Owner notification letters were mailed August 1, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025070005.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.
Consequence & remedy
Consequence: A sudden loss of drive power increases the risk of a crash.
Remedy: Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
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