The EQS450's delivery was taken from the sonic walnut creek CA dealer on [XXX], the vehicle has ACC and brake assists malfunctioning issues. Phantom braking issues. On [XXX], I was traveling on Interstate at 70-75 mph with no nearby vehicles when the car suddenly braked as if there was a pending collision. It was very scary, it…
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The EQS450's delivery was taken from the sonic walnut creek CA dealer on [XXX], the vehicle has ACC and brake assists malfunctioning issues. Phantom braking issues. On [XXX], I was traveling on Interstate at 70-75 mph with no nearby vehicles when the car suddenly braked as if there was a pending collision. It was very scary, it was so violent I thought I had hit something in the road, but it was a clear, dry, sunny day with no road hazards, obstacles or anything else that would have caused it. My wife’s head whipped back and forth, resulting in an enduring headache for her through the rest of the evening. MB Naperville serviced vehicles twice in the past three months , updated software often and again in the next three days, we experienced a sudden and hard stop while driving around 65 mph up a hill. It was a violent and sudden jolting stop. We feel hazardous and untrustworthy to drive the EQS450. MBUSA Case #[XXX] (6/18th) ,CASE [XXX] (6/19th - Opened by Mercedes Benz Naperville IL dealer). Appreciate your help, and options available. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2025 S-Class, EQE SUV, EQE, EQS SUV and EQS vehicles. Please see the recall report for a complete list of models. Software in the Acoustic Vehicle Alerting System (AVAS) may cause an incorrect external pedestrian warning sound while reversing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid Electric Vehicles."
Consequence & remedy
Consequence: A vehicle that makes an incorrect sound may fail to alert pedestrians of a reversing vehicle, increasing the risk of crash.
Remedy: Dealers will update the AVAS software, free of charge. Owner notification letters were mailed August 1, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025070005.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.
Consequence & remedy
Consequence: A sudden loss of drive power increases the risk of a crash.
Remedy: Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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