2023 MERCEDES-BENZ Eqb 300 4MATIC

The contact owns a 2023 Mercedes-Benz EQB 300 4Matic. The contact received notification of NHTSA Campaign Number: 26V073000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that after heavy snowfall covered the wheels, the vehicle failed to function as intended. The contact was unable to steer the vehicle. The contact stated that while using the features in the vehicle, the mileage unexpectedly was low, limiting the use of the vehicle. The local dealer was contacted and confirmed that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the part for the recall repair was not yet available. The anticipated date for parts availability was December 2026. The contact parked the vehicle and had not driven the vehicle since due to safety concerns. The failure mileage was unknown.

The contact owns a 2023 Mercedes-Benz EQB 300 4Matic. The contact received notification of NHTSA Campaign Number: 26V073000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact was advised to only charge the vehicle to a maximum of 80% battery capacity until the recall repair was completed. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue, and a case was filed. The contact had not experienced a failure.

The car is subject to a NHTSA recall 26V073. Mercedes has scheduled warranty repair for December 31, 2026, or more than 9 months from now. Our dealer advises that the scheduled date is just a holding date; there is no assurance that the repair will occur on or before that date. Mercedes has also said in writing that "the battery replacement remedy is not yet available" and that we should complain to NHTSA if Mercedes does not fix this problem in a reasonable time. In the meantime, we are instructed to park the car outside and not to charge it more than 80%. (We've programmed it not to charge over 80%.) Even still, we are at risk that the car will burst into flames, potentially while we are in it, possibly with our grandchildren in the back seat. The other solution Mercedes has is that we should lease a different model at three times the cost of our present lease, thereby shifting the cost of this warranty issue onto us.

My 2023 Mercedes-Benz EQB 300 (VIN [XXX] ) is subject to a high-voltage battery safety recall involving a risk of internal short circuit and fire. Mercedes-Benz has acknowledged that the battery pack in affected vehicles can fail at high state of charge and may cause a thermal event while driving or parked. There is currently NO REMEDY available. Mercedes has already issued prior recalls attempting software fixes, but those did not resolve the defect. The manufacturer now states that the only remedy is full battery replacement, yet replacement battery packs are not available and no timeline has been provided. I have been instructed to park the vehicle outdoors due to fire risk. This is a major safety hazard that affects my home, property, and personal safety. The vehicle’s value is significantly diminished, and I am unable to use it normally because the manufacturer cannot repair it. Mercedes-Benz has failed to provide a remedy within a reasonable time for a serious safety defect. I am requesting NHTSA intervention to compel Mercedes-Benz to provide a repair, replacement vehicle, or buyback, as required under federal recall law when a remedy is unavailable. This situation is unacceptable for a safety-critical recall involving fire risk, and I am asking NHTSA to take action to ensure Mercedes-Benz complies with its obligations. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact leased a 2023 Mercedes-Benz EQB 300 4MATIC. The contact stated that upon delivery of the vehicle, the contact was advised not to charge the vehicle above 80%. The contact stated that on two separate occasions, the electrical settings were reset upon starting the vehicle. The contact then received notification of NHTSA Campaign Number: 26V073000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The vehicle was not repaired. The failure mileage was approximately 15,000.

I own a 2023 Mercedes-Benz EQB 300. After the dealership performed the recall Update Battery Management System Software – Campaign 2025040005 / 25V050 / 25P5496507, my vehicle immediately experienced a significant loss of battery performance. Problems that began right after the recall update: Driving range decreased by approximately 25–30 miles. DC fast-charging speed dropped from about 100 kW before the update to a maximum of around 80 kW after the update. Vehicle was performing normally before the recall software was installed. This update appears to have negatively affected the performance, efficiency, and charging capability of the high-voltage battery. Mercedes has not yet provided an explanation or solution. I am requesting that NHTSA investigate whether the recall update is improperly derating or limiting the high-voltage battery and whether this safety recall is causing reduced functionality for other EQB owners.

I own a 2023 Mercedes-Benz EQB 300. After the dealership performed the recall Update Battery Management System Software – Campaign 2025040005 / 25V050 / 25P5496507, my vehicle immediately experienced a significant loss of battery performance. Problems that began right after the recall update: Driving range decreased by approximately 25–30 miles. DC fast-charging speed dropped from about 100 kW before the update to a maximum of around 80 kW after the update. Vehicle was performing normally before the recall software was installed. This update appears to have negatively affected the performance, efficiency, and charging capability of the high-voltage battery. Mercedes has not yet provided an explanation or solution. I am requesting that NHTSA investigate whether the recall update is improperly derating or limiting the high-voltage battery and whether this safety recall is causing reduced functionality for other EQB owners.

In December 2024, I brought my 2023 Mercedes-Benz EQB to Mercedes-Benz Beverly Hills for scheduled service. They told me the vehicle had a recall and booked me for a future appointment, but I was unable to attend because I was out of town. I called the dealer multiple times afterwards to reschedule, but they never told me the reason for the recall or explained the safety risk. I recently checked my VIN myself and discovered that the recall is related to a high-voltage battery defect that may cause sudden loss of power and battery fire. I was never properly informed by Mercedes-Benz about this serious safety hazard. I rely on this vehicle to transport my two young children. This is an electric vehicle with a battery fire risk and possible loss of power at highway speeds. Mercedes-Benz has not provided a remedy, repair, loaner vehicle, or timeline. I am requesting NHTSA assistance to ensure Mercedes-Benz addresses this safety recall or provides a safe replacement or loaner vehicle until repairs are available.