Lane Departure. Review the 1 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Steering. Review the 1 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

0 crash reports0 fire reports0 injury reports

What owners actually said

1 reports

Mileage unknown · Mar 31, 2022

Lane DepartureSteering

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My steering deactivates and totally locks out while driving. I do get warning messages and it comes on when the steering deactivates and then goes out its like intermittent sometimes I wont have steering at all for a few minutes and sometimes it just goes in and out. MBUSA has an active recall on this very issue but my car even though it was built in the time frame they say other cars have been built they are not willing to fix it. It has been inspected twice and the dealer has verified the steering rack needs replacement, they still wont fix this. The message that comes on is power steering Malfunction see owners manual. When this locks out i get other items that wont work either like lane departure assist and blind spot inop lights. This started happening slowly roughly a year ago but it would only lock out once or twice a few days here and there and wouldn't do it for awhile, I brought it to the dealer then, which I showed them videos of what was happening and asked them to contact mbusa which they said they would call me and never did, I waited about a year while not driving it hoping maybe they would add my car to the recall and that never happened so I escalated the issue and called them myself, they asked me to bring it to the dealer again and I did they verified my problem and have said they wont fix it bc my car is not on the recall list. The recall my car should fall on is 16v899000 it is doing the exact thing this recall is worried about. I had to drive like this a few times bc I had no ride, driving like that when I know its about to lock out is a tiny bit better then when I am not expecting it and may need to again but it is not safe when trying to turn off an exit or a street it locks in the middle of turning or at the start of a turn and gets harder to control.

NHTSA ODI #11459159

Official recalls

23V854000 · Structure:body:roof And Pillars

Dec 15, 2023

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.

Consequence & remedy

Consequence: A detached roof panel can become a road hazard, increasing the risk of a crash.

Remedy: Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.

21V197000 · Structure:body:roof And Pillars

Mar 19, 2021

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.

Consequence & remedy

Consequence: The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Remedy: Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

16V829000 · Seat Belts

Nov 16, 2016

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016-2017 S63 AMG Coupe, S65 AMG Coupe, S550 Coupe 4Matic, S63 AMG 4Matic Convertible, and S550 Convertible vehicles manufactured June 29, 2015, to March 15, 2016. The seat belt extenders on the affected vehicles may not retract as intended and may potentially break the event of a crash.

Consequence & remedy

Consequence: In the event of a crash, if the seat belt extender does not retract and/or the extender breaks, the seat occupant may not be properly restrained, increasing their risk of injury.

Remedy: MBUSA will notify owners, and dealers will update the control unit software, free of charge. The recall is expected to begin in mid-December 2016. Owners may contact MBUSA customer service at 1-800-367-6372.

16V760000 · Exterior Lighting:headlights

Oct 20, 2016

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016-2017 S550 Coupe 4MATIC, S63 AMG Coupe 4MATIC, S65 AMG Coupe and S63 AMG Convertible 4Matic vehicles manufactured September 3, 2015, to February 4, 2016. The low beam headlights on the affected vehicles may not be properly adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence & remedy

Consequence: If the low-beam headlights are out of adjustment, the driver's visibility may be reduced, increasing the risk of a crash.

Remedy: MBUSA will notify owners, and dealers will inspect and correct the headlight adjustment, as necessary, free of charge. The recall is expected to begin in November 2016. Owners may contact MBUSA customer service at 1-800-367-6372.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

PE21001 · Front Roof Panel Detachment

Opened Jan 8, 2021 · Closed Oct 14, 2021

Status: closed (inferred from source dates) · Structure:body:roof And Pillars

On January 8, 2021, after ongoing review with Mercedes Benz, the National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation (ODI) opened PE21-001 to assess allegations of front roof panel detachments while driving at highway speeds in certain 2015 Mercedes-Benz (Mercedes) C-Class vehicles.The subject front roof panel is a stationary panel composed of polycarbonate and is attached to the vehicle via adhesive at the time of manufacture. The panel is found on subject vehicles equipped with panoramic sunroofs. Over time, the subject panels may exhibit cosmetic degradation leading to replacement of the panel, a procedure which entails: removal of the old panel and adhesive, site preparation, and installation of a replacement panel with new adhesive.The consumer complaints that prompted the opening of PE21-001 all described detachments of front roof panels that had been replaced after the vehicle was put into service.Mercedes' internal investigation identified a broader scope of affected vehicles (2014-2020 CLA, GLA, C, S, GLC, and GLE class) and found the following potential service procedure- related causes of front roof panel detachments:- Improper surface pretreatments such as the use of the wrong primer or cleaner or scoring of the surface; or - Use of the incorrect adhesive.These conditions lead to a front roof panel bond that, even if sound at the time of repair, cannot maintain its strength over time and environmental exposure.Mercedes updated its service and parts ordering systems to reinforce the proper use of specified kits and procedures via webinars, shop foreman meetings, and explicit reference to the risks incurred by diverging from the repair procedures. Mercedes is also furnishing parts ordering assistance, and will hold dealerships accountable for improper repairs.ODI's analysis of the ten complaints it has received from the public (VOQ's) and MBUSA's complaint data submitted in response to the information request letter for PE21-001 identified a total of 57 non-duplicative reports alleging incidents in which the front roof panel detached from the vehicle while in motion. Included within the 57 reports are incidents where consumers state the panel detached ...and flew off into traffic.On March 19, 2021, Mercedes notified NHTSA that it would recall subject vehicles with front roof panels known to have been replaced after the original sale of the vehicle. In total, the recall (designated as Recall 21V197) covers 15,099 vehicles that were ever registered in the United States. Based on Recall 21V197 and the remedy implemented by Mercedes, further investigation does not appear to be warranted at this time.Accordingly, this investigation is closed.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers: 11376425, 11352686, 11351629, 11349158, 11341541, 11337594, 11324100, 11311591, 11222127, 11404183