IllustrationRecall 2024100002 for my 2019 Mercedes-AMG GT 53 is listed as “Completed” in the manufacturer’s system, but the dealer’s service record from November 2024 clearly states that the recall part was on backorder and the repair was not performed. There is no later record of the recall ever being completed. After the recall was marke…
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Recall 2024100002 for my 2019 Mercedes-AMG GT 53 is listed as “Completed” in the manufacturer’s system, but the dealer’s service record from November 2024 clearly states that the recall part was on backorder and the repair was not performed. There is no later record of the recall ever being completed. After the recall was marked “Completed,” multiple paid repairs were performed in the same system, including extensive electrical and engine-related work, totaling several thousand dollars. Warning messages and check-engine lights continued to appear, and the underlying issue was never properly resolved. The dealer repeatedly cleared fault codes and performed symptom-based repairs without identifying or correcting the cause. In 2025, the dealer also presented a very high repair estimate related to the same components affected by the recall. This raises concerns that safety-related repairs may have been converted into paid work while the recall remained incomplete. The vehicle was also marked “Disabled” by the dealer, even though it remained drivable. Release of the vehicle was delayed without a clear explanation. The dealer has not provided any confirmation that the recall was actually performed. The manufacturer acknowledged receiving my concern and forwarded it to the dealer, but no one has responded for several weeks. The unresolved status of this recall and the repeated issues affecting the electrical, engine, and propulsion systems raise concerns of a safety defect and possible recall non-compliance. I am requesting that NHTSA review the recall completion status and investigate whether the required safety remedy was performed correctly or reported inaccurately.