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2014 Mercedes Benz Sprinter 2500

Owner reports · Recalls · Investigations

Limited comparison data

There is not enough comparable history to draw a useful model-year comparison.

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How this year compares

Owner complaints by model year

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Compare all Sprinter 2500 years →

Counts vary with age, sales and reporting. They are not failure rates.

What owners reported most

All reported categories

Tap a category to read its complaints. One report may name several components.

When problems were reported

Mileage at the reported incident

Limited mileage data: 11 of 22 reports include usable mileage. There isn’t enough coverage to show a useful chart.

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Air Bags. Review the 8 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 3 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Vehicle Speed Control. Review the 3 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

1 crash reports1 fire reports0 injury reports

What owners actually said

22 reports
Mileage unknown · Apr 3, 2018
Air Bags

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE DEALER (MERCEDES-BENZ OF MANCHESTER, 875 GOLD ST, MANCHESTER, NH 03103, (888) 682-5212) INFORMED THE CONTACT THAT THE PARTS HAD BEEN ORDERED. THE CONTACT SCHEDULED AN APPOI…

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TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE DEALER (MERCEDES-BENZ OF MANCHESTER, 875 GOLD ST, MANCHESTER, NH 03103, (888) 682-5212) INFORMED THE CONTACT THAT THE PARTS HAD BEEN ORDERED. THE CONTACT SCHEDULED AN APPOINTMENT FOR FEBRUARY 5, 2018; HOWEVER, UPON ARRIVAL, THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER INDICATED THAT THE PART MAY BECOME AVAILABLE IN MID MARCH OF 2018. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI #11082683

190,523 miles · Feb 28, 2018
Structure

CYBERBAHN NOTE - VIN AND MODEL DON'T TURN UP RESULTS; ASK FOR ADDITIONAL INFORMATION. TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 2500. WHILE DRIVING AT 40 MPH IN RAINY WEATHER, WATER LEAKED THROUGH THE ROOF AIR VENT INTO THE REAR OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE C…

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CYBERBAHN NOTE - VIN AND MODEL DON'T TURN UP RESULTS; ASK FOR ADDITIONAL INFORMATION. TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 2500. WHILE DRIVING AT 40 MPH IN RAINY WEATHER, WATER LEAKED THROUGH THE ROOF AIR VENT INTO THE REAR OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE CONTACT BROUGHT THE VEHICLE TO MERCEDES-BENZ OF SOUTH ATLANTA (3775 ROYAL S PKWY, ATLANTA, GA 30349, (470) 819-2400) WHERE NO FAILURE WAS FOUND. IT WAS UNKNOWN IF THE MANUFACTURER WAS CONTACTED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 190,523.

NHTSA ODI #11075373

Mileage unknown · Feb 7, 2018
Air Bags

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FI…

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TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FIELDS MOTORCARS AT (863) 688-8111 (LOCATED AT 4141 N FLORIDA AVE, LAKELAND, FL 33805) AND WAS INFORMED THAT THE PARTS WERE AVAILABLE. AFTER WAITING HOURS FOR THE VEHICLE, THE DEALER STATED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI #11067378

50,000 miles · Feb 6, 2018
Air Bags

RECEIVED A LETTER FROM MB IN JANUARY SAYING PARTS ARE NOW AVAILABLE FOR NHTSA RECALL #16V077. DEALER SAYS NO PARTS AVAILABLE YET. MB SAYS A SECOND LETTER WILL SAY WHEN PARTS ARE AVAILABLE. IT IS DIFFICULT TO KNOW WHO'S ON FIRST.

NHTSA ODI #11067184

Mileage unknown · Jan 25, 2018
Air Bags

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED THAT THE DEALER (MERCEDES-BENZ OF ANAHEIM, 5395 E LA PALMA AVE, ANAHEIM, CA 92807, (714) 777-1900) SCHEDULED AN APPOINTMENT FOR NHTSA CAMPAIGN NUMBERS: 16V077000 (AIR BAGS) AND 16V077000 (AIR BAGS). THE CONTACT STATED THAT A TECHNICIAN WAS…

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TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED THAT THE DEALER (MERCEDES-BENZ OF ANAHEIM, 5395 E LA PALMA AVE, ANAHEIM, CA 92807, (714) 777-1900) SCHEDULED AN APPOINTMENT FOR NHTSA CAMPAIGN NUMBERS: 16V077000 (AIR BAGS) AND 16V077000 (AIR BAGS). THE CONTACT STATED THAT A TECHNICIAN WAS TO COME TO THE LOCATION TO PROVIDE THE REPAIR, BUT THE APPOINTMENT WAS CANCELLED THIRTY MINUTES BEFORE IT WAS SCHEDULED, INDICATING THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT WAS UNCERTAIN AS TO WHEN THE VEHICLE WOULD BE REPAIRED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI #11064820

5,000 miles · Dec 15, 2017
Air Bags

I WAS PROVIDED A NOTICE OF AN AIRBAG RECALL OVER TWO YEARS AGO ON A THREE YEAR OLD VEHICLE. THE DEALERS SAYS THEY HAVE BEEN WAITING FOR PARTS. I HAVE CALLED MERCEDES NATIONAL AND THEY SAID THERE IS NOTHING I CAN DO. IT APPEARS NOTHING IS HAPPENING AND NO ONE HAS A SOLUTION YET I DRIVE A VEHICLE EVERYDAY ALL DAY THAT COULD EXPLOD…

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I WAS PROVIDED A NOTICE OF AN AIRBAG RECALL OVER TWO YEARS AGO ON A THREE YEAR OLD VEHICLE. THE DEALERS SAYS THEY HAVE BEEN WAITING FOR PARTS. I HAVE CALLED MERCEDES NATIONAL AND THEY SAID THERE IS NOTHING I CAN DO. IT APPEARS NOTHING IS HAPPENING AND NO ONE HAS A SOLUTION YET I DRIVE A VEHICLE EVERYDAY ALL DAY THAT COULD EXPLODE ON ME AND SEND METAL FRAGMENTS INTO MY FACE AND NECK. THIS IS STRESSFULL AND I HAVE SEND A LETTER TO MY FAMILY MEMBERS TO DOCUMENT THIS AND SUE ALL INVOLVED IF I END UP PASSING AWAY OVER THIS WHILE WAITING IN LIMBO. THE PRESS AND GOVERNMENT NEED TO GET INVOLVED AS THIS IS A NATIONAL ISSUE THAT IS BEING IGNORED AND MANY LIVES ARE AT STAKE.

NHTSA ODI #11055013

Mileage unknown · Nov 22, 2017
Air Bags

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO MERCE…

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TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF ARROWHEAD (9260 W BELL RD, PEORIA, AZ 85382 (623) 815-3900) AND I-STATE TRUCK CENTER (8950 ELDORADO ST NE, MINNEAPOLIS, MN 55449 (763) 785-6900) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI #11048018

Mileage unknown · Nov 15, 2017
Air Bags

TAKATA RECALL - HEN WILL I GET MY DEFECTIVE AIR BAG REPLACED? MY SERVICE PROIDER HAS BEEN UNABLE TO SCHEDULE A REPLACEMENT BECAUSE THEY DO NOT HAVE PARTS.

NHTSA ODI #11046230

35,000 miles · Sep 23, 2016
Unknown Or OtherCrash

EVENT DATA RECORDER MISSING FROM SPRINTERS. I WAS INVOLVED IN A HIGH SPEED CRASH. I WON'T GO INTO DETAILS AT THIS TIME PENDING THE INVESTIGATIONS. BUT I LEARNED THAT THERE IS NO "EDR" EVENT DATA RECORDERS ON THE SPRINTERS. WHEN I LEARNED OF THESE AND WHAT THEY DO IN THE EVENT OF A CRASH I WAS DISAPPOINTED THAT MERCEDES ELECTED T…

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EVENT DATA RECORDER MISSING FROM SPRINTERS. I WAS INVOLVED IN A HIGH SPEED CRASH. I WON'T GO INTO DETAILS AT THIS TIME PENDING THE INVESTIGATIONS. BUT I LEARNED THAT THERE IS NO "EDR" EVENT DATA RECORDERS ON THE SPRINTERS. WHEN I LEARNED OF THESE AND WHAT THEY DO IN THE EVENT OF A CRASH I WAS DISAPPOINTED THAT MERCEDES ELECTED TO NOT INSTALL ONE ON THESE VEHICLES. FOR ME PERSONALLY IT WOULD HAVE BEEN VALUABLE INFORMATION TO KNOW WHAT WHEN ON IN THE SECONDS PRIOR TO THE CRASH. NOT SURE THIS WILL COME TO ANYTHING BUT I PERSONALLY BELIEVE THAT ALL VEHICLES SHOULD HAVE THESE ITEMS. THEY ASSIST HELPING BOTH THE PERSON INVOLVED IN THE CRASH BY LETTING THEM KNOW WHAT IF ANYTHING THEY DID TO AVOID THE CRASH AS WELL AS HELPING THE POLICE ESTABLISH WHAT HAPPENED IN THE CRASH.

NHTSA ODI #10908843

11,100 miles · Dec 14, 2015
Unknown Or Other

AIR CONDITION ON TOP THE ROOF LEAK,EVERY TIME IS RAIN LEAKS ON THE PASSENGERS.

NHTSA ODI #10810183

Official recalls

1

14V764000 · Engine And Engine Cooling:engine:diesel

Dec 1, 2014

Mercedes-Benz USA, LLC - DBA Sprinter (Mercedes) is recalling certain model year 2014-2015 Sprinter 2500, and Sprinter 3500 vehicles manufactured February 28, 2014, to November 21, 2014. In the affected vehicles, oil may leak from around the chain tensioner gasket area.

Consequence & remedy

Consequence: Leaking oil may drip onto a hot engine surface, increasing the risk of a fire. Additionally, the leaking oil may be a road hazard for other vehicles, increasing the risk of a crash.

Remedy: Mercedes will notify owners, and dealers will replace the chain tensioner gasket, free of charge. The recall began on December 19, 2014. Owners may contact Mercedes customer service at 1-877-762-8267. Mercedes' number for this recall is 2014120003.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.