2000 Mercedes Benz S500

ALL FOUR DOORS AND TRUNK OF CAR WILL NOT LOCK OR ENGAGE USING THE CAR KEY REMOTELY BUT THE LIGHTS WILL BLINK WHEN KEY IS DEPRESSED. I HAVE TO MANUALLY PUSH DOWN ON ALL FOUR LOCKS TO LOCK THE CAR. ALSO, I HAVE TO MANUALLY USE/INSERT THE CAR KEY TO OPEN THE TRUNK OF THE CAR. FRONT PASSENGER CAR SEAT WILL NOT MOVE OR RECLINE WHEN DOOR PANEL BUTTONS ARE PUSHED. ENGINE LIGHT STAYS ON ALL THE TIME AND NO FAULT CAN BE FOUND. SUN VISOR STAYS DOWN AND CAN NOT STAY UP. I BELIEVE THESE ARE ALL ELECTRICAL PROBLEMS.

TL* THE CONTACT OWNS A 2000 MERCEDES BENZ S500. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, ALL OF THE WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 151,000.

I WAS HAVING AN INSTRUMENT CLUSTER PROBLEM AND I LOOKED IT UP TO SEE IF THERE WAS A RECALL. I FOUND OUT THERE WAS AND I WROTE DOWN THE NHTSA RECALL NUMBER (06V028000) AND WENT TO THE DEALERSHIP IN MY AREA TO HAVE IT FIXED. THE DEALERSHIP STATED THAT MY VIN WAS IN THE RECALL BUT THE RECALL HAD EXPIRED. THIS WAS JULY 2014. I ALSO CALLED MERCEDES (1-800-367-6372) AND THEY STATED THE SAME THING. HOW DO I GO ABOUT GETTING THIS RECALL FIXED? IN ADDITION TO THIS I WOULD LIKE TO KNOW IF MY VIN EXPIRED OR DO I HAVE TIME TO GET IT FIXED. *TR

WHILE RETURNING FROM TAKING MY HUSBAND TO HAVE A SURGICAL PROCEDURE ON I-75. I NOTICED THAT THE INSTRUMENT CLUSTER COMPONENT INSTANTLY WENT BLACK. I CAME CLOSE TO BEING INVOLVED IN A CAR ACCIDENT. I WAS UNABLE TO SEE ANY IMPORTANT INFORMATION SUCH AS SPEED AND GASOLINE LEVEL ON VEHICLE. I CALLED MY MECHANIC WHO IS MERCEDES CERTIFIED AND HE INFORMED ME OF THE RECALL ON THE INSTRUMENT CLUSTER COMPONENT. I ASKED IF HE COULD REPAIR THE CLUSTER. HE EXPLAINED THAT IT WAS NOTHING HE COULD DO, IT WOULD HAVE TO BE TOWED TO THE MERCEDES BENZ DEALERSHIP CAUSE OF THE RISK OF DRIVING. I CALLED THE NEAREST DEALERSHIP IN MACON, GA AND WAS QUOTED A PRICE OF $1,312.00 FOR THE REPAIR. WHEN I INQUIRED ABOUT THE RECALL I WAS TOLD THAT IT EXPIRED FOUR YEARS AGO. I TOOK IT UPON MY SELF TO LOOK INTO THE RECALL AND DISCOVERED THAT THE RECALL CAME OUT IN NOVEMBER 2005 AND THEN EXPIRED FEBRUARY 2006. WHICH IN OTHER WORDS WAS NOT GOOD FOR THE OWNERS. IF THE RECALL WAS A SAFETY ISSUE, THEN WHY WAS THERE A EXPIRATION DATE? IT SHOULDN'T MATTER THE TIME FRAME WHEN THE OWNER COMES IN TO HAVE IT REPLACED. THE POINT IS THAT YOU ISSUED A RECALL AND FOR THE INTEGRITY AND UTMOST SAFETY OF YOUR CONSUMER AND THEIR FAMILY WHICH CONSIST OF SMALL CHILDREN. WE CHOSE YOUR VEHICLE FOR THAT REASON" SAFETY". WHEN I WANTED TO PURCHASE A VEHICLE FOR "MY FAMILY" I CHOSE MERCEDES BENZ. BUT NOW YOU TELL ME YOU HAVE A RECALL ON THIS VEHICLE AND REFUSE TO REPAIR IT AT NO COST TO THE CONSUMER. THE POINT IS THAT YOU NEW OF THE RECALL THAT'S WHY IT WAS ISSUED AND ONLY ALLOWED FOUR MONTHS FOR REPAIRS. WHAT IF THERE WAS ACCIDENTS OR PEOPLE BEING KILLED. YOU WOULD HAVE TO WRITE A HUGE CHECK FOR LAW SUITES. SO TO ME WHY GO THROUGH THAT WHEN YOU CAN REPLACE A PART FOR A LITTLE TO NOTHING THAN LIVES THAT ARE IRREPLACABLE.THE COMPANY STANDS TO PROFIT MILLIONS IF WE PAY FOR"THEIR RECALL!" ALL I'M ASKING IS TO KEEP MY FAMILY SAFE! *TR

INSTRUMENT CLUSTER FAILURE... AS LIKE THE NUMEROUS OTHER COMPLAINTS OF THE VERY SAME DEVICE-FAILURE; I'VE COME TO NOW KNOW THAT THIS' A WIDELY KNOWN MBUSA VEHICLE RECALL ISSUE THAT WAS QUICKLY & EXTREMELY DISCRIMINATORY & NON-EXHAUSTIVE RECALL (HALF)EFFORT... AT BEST! I TOOK IT UPON MYSELF TO ATTEMPT CONTACTING THE PREVIOUS OWNER(S) AND INQUIRED AS TO THEIR KNOWLEDGE OF THIS RECALL &/OR WHETHER OR NOT THEY WERE NOTIFIED BY MBUSA OF THIS RECALL... ALL OF WHICH THE ANSWER(S) WERE NO. THIS VEHICLE HAS EXCELLENT MAINTENANCE RECORDS AND HAS BEEN KEPT PRISTINE... TO DATE! AS LIKE THE MANY OTHER COMPLAINTS; MBUSA'S WELL AWARE OF THIS YET THE RECALL HAS BEEN CLOSED KNOWING THAT THERE ARE POTENTIALLY THOUSANDS OF VEHICLES THAT HAVE THESE FAULTY DEVICES AND KNOW THAT THEY HAVE NOT EXHAUSTIVELY ATTEMPTED TO NOTIFY VEHICLE OWNERS; HENCE KNOWING THAT THERE'S MILLIONS TO BE MADE AT OWNERS' EXPENSE ONCE WE START ROLLING IN AFTER THE RECALL CLOSURE DATE ($$$$)!!! NEVER WAS THERE ADEQUATE, EXHAUSTIVE NOR EXTENSIVE EFFORTS PUT FORTH WITH THIS RECALL; AS WELL AS A SMALL WINDOW TO TOTALLY & EFFECTIVELY RECALL THE VAST NUMBER OF VEHICLES ASSOCIATED WITH IT... PLEASE NOTE THE NUMEROUS & IDENTICAL COMPLAINTS YOU'VE RECEIVED REGARDING THIS ISSUE! AT LEAST FORCE/MANDATE MBUSA TO COVER PARTS/DEVICE TO THIS RIDICULOUSLY EXPENSIVE REPAIR... OWNERS SHOULD NOT BE MADE TO COVER THIS WELL DOCUMENTED RECALL! I'VE OWNED MANY VEHICLES IN MY LIFE AND HAVE GONE THROUGH SEVERAL MAJOR RECALLS; THIS' A FIRST OF SUCH CONDITIONS & LIMITATIONS PUT FORTH ONTO THE OWNER... PLEASE REMEMBER THIS' SOMETHING MBUSA KNEW WAS DEFECTIVE/FAULTY AND HALF-HEARTEDLY ATTEMPTED A JOKE-OF-A-RECALL; IF DEATHS BECOME AN ISSUE WHAT WOULD YOU DO KNOWING THAT OWNERS HAVE SOUGHT ASSISTANCE TO NO AVAIL OF MBUSA NOR THIS AGENCY'S DECISIONS? PLEASE HELP!!! I WAS ON MY WAY HOME FROM A MINOR SURGICAL PROCEDURE WHEN IT WENT OUT! *TR

PLEASE RE-OPEN INVESTIGATION #PE05-062 AS MY INSTRUMENT CLUSTER HAS COMPLETELY FAILED AT 45K MILES ON THE CAR AND YOU AND MBUSA DECIDED TO DISCRIMINATE WHICH CARS WERE INCLUDED IN THE MAJOR RECALL - WHY NOT ALL VEHICLES. MY CAR IS IN PRISTINE SHAPE, ALWAYS BEEN GARAGED, NOT TO MENTION A VERY EXPENSIVE VEHICLE. I HAVE MANY PHOTOS IF YOU NEED ME TO EMAIL THEM TO YOU. THIS SHOULD NOT HAPPEN AND THE DEALER INSISTS ON $1500 TO REPAIR. THIS IS HIGHWAY ROBBERY NOT TO MENTION LIFE THREATENING AND DANGEROUS. PLEASE HELP. THANK YOU.