2016 Mercedes Benz Glc

I BOUGHT A NEW 2016 MODEL (FEB. 2016), AROUND NOV 2016, THE ROTORS STARTED MAKING SQUEAKING NOISE WHEN BACKING UP, SO I TOOK TO DEALER TO DIAGNOSE. AT FIRST, THEY COULDN'T FIND THE ISSUE BUT AFTER READING ON THE MERC FORUM, I TOOK THE CAR BACK TO DEALER (JAN. 2017), ASKED TO CHECK THE ROTORS (NOT JUST THE BREAKS), FOUND THE ISSUE AND I PAID FOR THIS REPAIR. FAST FORWARD, JAN 2018, BROUGHT THE CAR BACK BECAUSE THE SAME SQUEAKING SOUND CAME BACK. I CALLED MERC CUSTOMER SERVICE, S/W "IRENE", AND SHE SAID THEY ARE AWARE OF THE ISSUE AND SHE WILL WORK WITH DEALER TO SEE IF THEY CAN FIX W/O FEE. SO LONG STORY SHORT, NEITHER THE DEALER NOR MERC ARE WILLING TO ADMIT THAT THIS IS A KNOWN ISSUE AND WON'T PAY FOR THE REPAIR. THEY ARE WILLING TO GIVE ME "15%" DISCOUNTS. SO, I AM WRITING TO ASK FOR YOUR HELP, PLEASE LET ME KNOW IF OTHER OWNERS HAVE SAME ISSUE, SHOULD THIS BE AN OVERALL RECALL?

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC 300. THE CONTACT FOUND NHTSA CAMPAIGN NUMBER: 17V114000 (ENGINE, TRANSMISSION) PERTAINING TO HER VEHICLE. THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I GOT MY BRAND NEW MERCEDES BENZ GLC 300 TWO WEEKS AGO. AFTER DRIVING FOR 6 DAYS & LESS THAN 300 MILES IN TOTAL THE SUV STOPPED RESPONDING ABRUPTLY IN THE MIDDLE OF HIGHWAY CRUISING AT A SPEED OF 70 MPH WITH A TRANSMISSION MALFUNCTION ERROR FLASHING. WITH NO POWER IN THE CAR, I WAS LUCKY ENOUGH TO PULL IT FROM THE LEFT MOST LANE TO THE RIGHT CURB BUT IT WAS EXTREMELY SCARY TO EXPERIENCE THE SITUATION OF AN IRRESPONSIVE CAR IN THE MIDDLE OF HIGHWAY WHILE THE CAR IS MOVING. ALL THE LIGHTS ON THE DIAL WERE LIT UP WITH A TRANSMISSION MALFUNCTION ERROR IN RED. TRIED TO SHUT OFF THE CAR USING THE ON/OFF PUSH BUTTON BUT IT DID NOT RESPOND. AFTER OPENING & CLOSING THE DRIVER SIDE DOOR, TRIED TO SHUT DOWN THE CAR AGAIN & THE ENGINE REVVED UP. IT WAS SURPRISING AS THINGS WERE ACTING OPPOSITE. I AM HAVING SAFETY CONCERNS WITH THIS NEW CAR, IF IT STOPS IN THE MIDDLE OF TRAFFIC AGAIN & IF WE WOULD BE LUCKY NEXT TIME TO PULL OVER SAFELY. THE SUV IS AT MY DEALERSHIP FOR THE LAST ONE WEEK. THEY HAVE CITED SOME FAULTY TRANSMISSION PARTS AS THE CAUSE OF THE PROBLEM.