2007 Mercedes Benz Gl

I WAS DRIVING FOR LESS THAN 5 MINUTES WITH SEAT HEATER ON WHEN I FELT BURNING ON LEFT SIDE OF MY LOWER BACK. I FELT THE SEAT AND IT WAS VERY HOT AND MELTING. I IMMEDIATELY TURNED SEAT HEATER OFF, BUT I WAS IN TRAFFIC AND COULD NOT STOP. THE SEAT BEGAN TO COOL, BUT I SMELLED A STRONG BURNING ODOR. WHEN I WAS ABLE TO STOP THE CAR, I LOOKED AND SAW A BURN IN THE SEAT ABOUT THE SIZE OF A NICKEL. I TOOK THE CAR TO THE DEALERSHIP THAT DAY; THE SERVICE TECHNICIAN ACTED VERY SURPRISED AND CONCERNED ABOUT MY SEAT, AND TOLD ME THAT THEY HAD NEVER SEEN PROBLEM BEFORE. THEY HAD ME SET UP A SERVICE APPOINTMENT, THE APPOINTMENT RECEPTIONIST SAID "HOW STRANGE- WE HAD A CALL YESTERDAY ABOUT A GL WITH THE SAME PROBLEM" I HAD MY SERVICE APPOINTMENT TODAY. AFTER INSPECTING THE GL, THE SERVICE TECHNICIAN TOLD ME THAT THE PROBLEM IN MY SEAT WAS DUE TO WEAR. THEY SAID THAT IT IS THE SIDE THAT I ENTER THE CAR AND I MUST HAVE WORN IT DOWN, AND THAT CAUSED THE MALFUNCTION WHICH LEAD TO MY SEAT GETTING OVERHEATED AND MELTED. THEY SAID THEY WOULD NOT REPAIR THE SEAT OR THE PROBLEM. THEY DID DISCONNECT THE SEAT HEATER. I AM SHOCKED BY THE MB SERVICE. THERE IS ONLY NORMAL WEAR AND TEAR ON THE CAR, AND TO INSINUATE THAT THE WAY I GET IN AND OUT OF THE CAR COULD POTENTIALLY CAUSE A FIRE IS ABSURD. MB NEEDS TO TAKE RESPONSIBILITY AND ADMIT TO THE DANGER THAT GL OWNER ARE EXPOSED TO. I AM A LOYAL COSTUMER WHO HAS OWNED SEVERAL MERCEDES. I AM A MOTHER OF 2 YOUNG CHILDREN, I WAS SO RELIEVED THAT THEY WERE NOT IN THE CAR AT THE TIME. I FEEL FORTUNATE THAT I SENSED THE HEAT BEFORE THERE WAS A FIRE. IF I WOULD HAVE BEEN SEATED A LITTLE MORE TO THE RIGHT OR WEARING A HEAVY COAT I MIGHT NOT HAVE FELT THE MELTING TILL I WOULD HAVE BEEN IN GREAT DANGER. I THINK THIS IS AN OBVIOUS DEFECT IN THE DESIGN THAT POSES A SERIOUS THREAT TO THE SAFETY OF ANY GL OWNER. TOMORROW I WILL CONTACT AN ATTY. *TR