1997 Mercedes Benz E Class

WHILE DRIVING AT 35 MPH DOWN A SMALL HILL THE FRONT PASSENGER SPRING MOUNT (PERCH) ON MY 1997 E 300 DIESEL (W210) BROKE OFF CAUSING THE COIL SPRING TO FALL OFF OF THE CAR. THIS WAS AN UNBELIEVABLY DANGEROUS OCCURRANCE AND LUCKILY IT DID NOT HAPPEN WHEN I WAS GOING 65 MPH. I HAVE BROUGHT THE CAR MY AUTOBODY SHOP AND WE ARE STILL WORKING ON WHO WILL COVER THE COST OF MY REPAIRS (INSURANCE OR MB)

DT: THE CONSUMER FOUND OUT THIS MORNING THAT THE SPRING HOUSING WAS CORRODED. THE FRONT COIL SPRING HOUSING CORRODED AND BROKE AWAY FROM THE BODY ON FRONT PASSENGER'S SIDE. THIS WAS DISCOVERED BY THE CONSUMER WHILE HE WAS ROTATING HIS TIRES. HE FELT THE SPRING COULD COME OUT AND CAUSE THE LOSS OF VEHICLE CONTROL. THERE HAS BEEN NO REPAIR OR REPLACEMENT AT THIS TIME. THE CONSUMER PLANNED TO CONTACT THE DEALER THIS AFTERNOON. THERE WERE OTHER COMPLAINTS LISTED ON THE NHTSA WEBSITE AND OTHER WEBSITES AS WELL. THE MERCEDES OWNER WEBSITE HAD A NUMBER OF COMPLAINTS LISTED. THE VEHICLE IS AN E420. THE CHASSIS NUMBER W210.*AK

SPRING PERCH IS CHEAPLY WELDED TO THE WHEEL WELL ON THE MERCEDES 210 CHASSIS (1997 E420). ALL OTHER CARDS HAVE IT ATTACHED TO A SOLID BAR. MERCEDES WELDED IT TO VERY THIN SHEET METAL WHICH MERCEDES KNOWS HAS BEEN FAILING AT AN ALARMING RATE (DEALER ADMITTED THIS TO ME - THEY SEE THIS PROBLEM EVERY WEEK). 18 INCH LONG SUSPENSION SPRING POPPED OUT OF MY CAR WHILE MOVING. I COULD HAVE BEEN KILLED AS CAR IS UNCONTROLLABLE AFTER SUSPENSION GIVES OUT. INEXCUSABLE DESIGN FLAW THAT MERCEDES KNOWS IS A DAILY PROBLEM FOR ANYONE WITH THE 210 CHASSIS (AND THE HEAVIER ENGINES (420, 430 ETC.) WHERE THERE IS ADDITIONAL WEIGHT ON THE FRONT SUSPENSION). SERVICE REP AT DEALER EVEN TOLD ME THAT HE HAS SEEN IT HAPPEN ON THE HIGHWAY AND KNEW EXACTLY WHAT WAS GOING ON B/C HE SEES IT SO OFTEN. LUCKILY, THE CAR HE WITNESSED WAS ABLE TO GET TO THE BREAK-DOWN LANE/SHOULDER FOR SAFETY. THIS IS A POTENTIALLY DEADLY FAILURE OF THE SUSPENSION ON THE MERCEDES 210 CHASSIS. *NM

LOUD POP AND CAR BECAME DIFFICULT TO DRIVE. FRONT SPRING SUPPORT (PERCH) CAME LOOSE FROM THE FRAME RAIL. FRONT SUSPENSION WAS REMOVED, NEW SUPPORT WAS WELDED TO THE FRAME AND SUSPENSION REPLACED. AFTER READING OWNERS FORUMS ON THE INTERNET, IT HAS BECOME QUITE OBVIOUS THAT MANY MERCEDES BENZ W210 CHASSIS CARS (E CLASS) HAVE HAD THIS PROBLEM. APPARENTLY IT HAS TO DO WITH A SEALANT FAILING THAT ALLOWS WATER TO SIT IN THE JOINT WHERE THE SUPPORT IS WELDED TO THE FRAME.*AK

I AM A MERCEDES BENZ TECHNICIAN OF 20 YEARS EXPERIENCE AND HAVE BECOME AWARE OF AN OUTRAGEOUSLY DANGEROUS SITUATION THAT NEEDS IMMEDIATE INVESTIGATION. ON CERTAIN MODELS OF MERCEDES BENZ "210" BODIES THE SUPPORT THAT HOLDS THE UPPER PORTION OF THE COIL SPRING IN PLACE IS RUSTING OFF OF THE FRAME. IF IT BREAKS ALL OF THE WAY THE ENTIRE FRONT SUSPENSION WILL COLLAPSE. IT IS ONLY HAPPENING TO THE RIGHT FROM AND NOT THE LEFT BELIEF IS AN IMPROPER WELD OR DEFECTIVE METAL IN THE MOUNT ITSELF. MY UNDERSTANDING IS THAT IT EFFECTS 96-98 CARS SO FAR. THE DEALERS ARE NOT COVERING THIS UNDER WARRANTY. YOU CAN CONFIRM HOW MANY CARS ARE BEING AFFECTED BY SIMPLY ASKING MERCEDES HOW MANY OF THE RIGHT SIDE SUPPORTS THEY HAVE SOLD IN THE LAST 18 MONTHS AS OPPOSED TO THE LEFT SIDE. MY GUESS IS THAT IT WILL BE BETTER THAN A 100 TO 1 RATIO ONLY TIME A PART LIKE THIS SHOULD EVER NEED REPLACEMENT IS ACCIDENT DAMAGE. THEY ARE TELLING CUSTOMERS THAT THEY MUST HAVE HIT A POTHOLE AND SO YOU WILL MOST LIKELY NOT GET MANY CONSUMER COMPLAINTS DO NOT KNOW WHAT IT TAKES TO TRIGGER AN INVESTIGATION BUT I HOPE THAT MY YEARS OF EXCLUSIVE MB EXPERIENCE WILL CARRY AT LEAST SOME WEIGHT TO CONSIDER THE COMPLAINT AS WORTH A PHONE CALL TO MERCEDES ABOUT THE NUMBER OF MOUNTS THEY HAVE SOLD.I AM HAPPY TO TALK TO YOU BUT NEED TO BE PROTECTED FROM REPERCUSSIONS FROM MERCEDES FOR OBVIOUS REASONS. IF YOU NEED AN ACTUAL CAR LET ME KNOW AND I WILL SUPPLY YOU WITH THAT INFO RMATION. *AK

FAX FM TOM AND HELEN SILVER (NJ) RE THE DEFECTIVE FRONT COIL SPRINGS ON THEIR 1997 E 420 MERECEDES BENZ. *MR WHILE THE VEHICLE SAT IDLING, THE RIGHT FRONT COIL SPRING DETACHED (PROBABLE PARTIAL DETACHMENT) FROM ITS WELDED POSITION AND CAUSED THE RIGHT FRONT ABILITY TO SUPPORT THAT PORTION OF THE VEHICLE. THE DEALER STATED THAT THE LEFT FRONT COIL SPRING WAS ABOUT TO GIVE AWAY. (E 420) *SCC *JB