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1997 Mercedes Benz E Class

Owner reports · Recalls · Investigations

Limited comparison data

There is not enough comparable history to draw a useful model-year comparison.

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How this year compares

Owner complaints by model year

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Counts vary with age, sales and reporting. They are not failure rates.

What owners reported most

All reported categories

Tap a category to read its complaints. One report may name several components.

When problems were reported

Mileage at the reported incident

25 reports with mileage · 13 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Suspension. Review the 20 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Structure. Review the 6 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Service Brakes, Hydraulic. Review the 3 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

1 crash reports0 fire reports1 injury reports

Structure complaints

6 reports
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144,000 miles · Apr 18, 2008
Structure

I HAVE A 1997 E420 MERCEDES THAT MY WIFE AND OUR ONE MONTH OLD BABY DRIVE DAILY. WELL SHE TOLD ME SHE HEARD SOME STRANGE NOISES COMING FROM THE WHEEL AREA OF THE FRONT LEFT TIRE. I TOLD HER THAT SHE BETTER LET US HAVE IT CHECKED OUT BEFORE DRIVING THE CAR ANYMORE. I TOOK THE CAR TO MY MECHANIC AND HE FOUND THAT THE SPRING PER…

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I HAVE A 1997 E420 MERCEDES THAT MY WIFE AND OUR ONE MONTH OLD BABY DRIVE DAILY. WELL SHE TOLD ME SHE HEARD SOME STRANGE NOISES COMING FROM THE WHEEL AREA OF THE FRONT LEFT TIRE. I TOLD HER THAT SHE BETTER LET US HAVE IT CHECKED OUT BEFORE DRIVING THE CAR ANYMORE. I TOOK THE CAR TO MY MECHANIC AND HE FOUND THAT THE SPRING PERCH WAS HANGING ON THE FRAME BY A THREAD OF METAL. FORTUNATELY NO ONE WAS HURT AND NO ACCIDENT OCCURRED. AS IT TURNS OUT THIS HAS HAPPENED TO A NUMBER OF CARS LIKE MINE, IT SHOULD BE SOMETHING THAT IS RECALLED WITH OUT A DOUBT. SOMEONE ELSE'S WIFE AND BABY COULD HAVE BEEN IN A MAJOR ACCIDENT IF THEY DID NOT HAVE THE SENSE TO GET THIS CHECKED OUT. *TR

NHTSA ODI #10224905

Mileage unknown · Nov 22, 2006
Structure

SPRING PERCHES ON THE FRONT SUSPENSION HAS RUSTED AND ARE FALLING APART. THIS IS A SERIOUS SAFETY THREAT AND IF THE PERCHES BREAK WHILE DRIVING, PEOPLE CAN GET KILLED. LOCAL MERCEDES DEALERSHIP IS REFUSING TO REPAIR OR EVEN INSPECT THE PROBLEM AND IS TELLING ME THERE IS NOTHING THEY CAN DO. RUST ON THE FRAME WELD IN ANY CAR IS N…

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SPRING PERCHES ON THE FRONT SUSPENSION HAS RUSTED AND ARE FALLING APART. THIS IS A SERIOUS SAFETY THREAT AND IF THE PERCHES BREAK WHILE DRIVING, PEOPLE CAN GET KILLED. LOCAL MERCEDES DEALERSHIP IS REFUSING TO REPAIR OR EVEN INSPECT THE PROBLEM AND IS TELLING ME THERE IS NOTHING THEY CAN DO. RUST ON THE FRAME WELD IN ANY CAR IS NOT ACCEPTABLE, I AM DEEPLY DISAPPOINTED BY THE LACK OF QUALITY AND LACK OF SUPPORT FROM MERCEDES-BENZ!!!*JB

NHTSA ODI #10174087

Mileage unknown · Sep 10, 2004
StructureSuspension

REMOVED LEFT FRONT WHEEL AND FOUND UPPER SUSPENSION SPRING PERCH BREAKING AWAY FROM BODY, COULD SEE POSSIBLE LOSS OF STEERING. NO INCIDENT YET BUT AN ACCIDENT AVOIDED. DEALER HAS THIS PARTICULAR PART IN STOCK AND ASKED IF IT HAD COME APART "YET" BECAUSE THEY HAD SEEN IT BEFORE.*AK

NHTSA ODI #10090763

70,000 miles · Aug 10, 2003
Structure

DASHBOARD CRACKS ON MY 1997 MERCEDES E420 SEDAN. CRACKS HAVE BEEN APPARENT FOR 18 MONTHS; DEALER AND REGIONAL SERVICE REP DECLINE TO REPLACE/REPAIR. SIMILAR CRACKS HAVE BEEN WIDELY REPORTED IN MERCEDES E-CLASS SEDANS IN MODEL YEARS 96-00. CRACKS ARE AROUND PASSENGER AIRBAG DOOR. WONDER IF THIS COMPROMISES THE AIRBAG SYSTEM…

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DASHBOARD CRACKS ON MY 1997 MERCEDES E420 SEDAN. CRACKS HAVE BEEN APPARENT FOR 18 MONTHS; DEALER AND REGIONAL SERVICE REP DECLINE TO REPLACE/REPAIR. SIMILAR CRACKS HAVE BEEN WIDELY REPORTED IN MERCEDES E-CLASS SEDANS IN MODEL YEARS 96-00. CRACKS ARE AROUND PASSENGER AIRBAG DOOR. WONDER IF THIS COMPROMISES THE AIRBAG SYSTEM IN ANY WAY? *NLM

NHTSA ODI #10031222

64,000 miles · Jan 8, 2003
StructureSuspension

SEVERE RUST DAMAGE TO FRONT PASSENGER SUSPENSION COMPONENT AND FRONT FRAME RAIL. RUST HOLE BIG ENOUGH TO PUT A HUMAN FIST INTO. APPROXIMATELY $3000 IN RUST REPAIRS, ON A CAR WITH LESS THAN 67,000 MILES ON IT. *JB

NHTSA ODI #10000808

Mileage unknown · Feb 1, 1999
Structure

DOOR WOULD NOT OPEN OCCASIONALLY BECAUSE OF DOOR LOCK FAILURE. YH

NHTSA ODI #606574

Official recalls

1

00V388000 · Air Bags:side/window

Nov 28, 2000

VEHICLE DESCRIPTION: PASSENGER VEHICLES. SOME OF THESE VEHICLES HAVE EXPERIENCED SIDE AIR BAG DEPLOYMENTS IN THE ABSENCE OF A CRASH.

Consequence & remedy

Consequence: INADVERTENT SIDE AIR BAG DEPLOYMENT COULD CAUSE PERSONAL INJURY TO THE SEAT OCCUPANT.

Remedy: DEALERS WILL REPLACE THE DRIVER AND PASSENGER DOOR MOUNTED SIDE AIR BAG MODULES. AT THE SAME TIME, DEALERS WILL ALSO INSPECT THE CONDITION OF THE SIDE AIR BAG MODULE WIRING WITHIN THE DOORS AND REPLACE THAT WIRING IF THERE IS ANY EVIDENCE OF DAMAGE.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

2

PE07021 · Front Suspension Coil Spring Ejection

Opened Apr 19, 2007 · Closed Aug 9, 2007

Status: closed (inferred from source dates) · Suspension:front:springs:coil Springs

ODI HAS FOCUSED THIS INVESTIGATION ON ASSESSING THE RISKS POSED BY A SEPARATED SPRING AS (1) A ROAD HAZARD AND (2) THE POTENTIAL FOR VEHICLE CONTROL TO BE COMPROMISED AFTER THE FRONT COIL SPRING HAS BEEN EJECTED FROM ITS INTENDED POSITION IN THE VEHICLE.BOTH RISKS ARE ASSOCIATED WITH CORROSION, FLEXING, AND FRACTURE OF THE UPPER FRONT SUSPENSION MOUNTING BRACKET.TIME-IN-SERVICE FAILURE RATES ARE NOTABLY HIGHER IN SALT BELT STATES SINCE CORROSION IS A PRIMARY CONTRIBUTOR TO THE FAILURE MODE.SINCE A NUMBER OF INCIDENTS HAVE OCCURRED WHILE THE VEHICLE WAS BEING OPERATED, ODI IS SKEPTICAL THAT OWNERS CAN ALWAYS DETECT THE SUBTLE SIDE TO SIDE DIFFERENCE IN RIDE HEIGHT AND/OR INSPECT OR NOTICE THAT THE UPPER SUSPENSION BRACKET HAS BEEN COMPROMISED BY CORROSION.(1) ROAD HAZARD - ALTHOUGH THE (APPROX. 7 LB.) FRONT SUSPENSION SPRING THAT MAY BE EJECTED AT HIGHWAY SPEEDS COULD POSE A SERIOUS ROAD HAZARD TO PEDESTRIANS AND OTHER VEHICLES, THE OCCURRENCE RATE HAS BEEN LOW (.03% BASED ON 51 REPORTED INCIDENTS OCCURRING AND AN INITIAL POPULATION OF 172,781 VEHICLES AFTER 9 - 12 YEARS OF USE / EXPOSURE) AND THERE ARE NO KNOWN INJURIES, FATALITIES, OR PROPERTY DAMAGE REPORTS DUE TO AN EJECTED SPRING.ALSO, MANY OF THE 51 INCIDENTS OCCURRED AT LOW SPEED OR WHILE THE VEHICLE WAS STOPPED OR PARKED.(2) VEHICLE CONTROL - VEHICLE HANDLING AND CONTROL COULD BE AFFECTED BY THE FRACTURE OF THE UPPER SUSPENSION MOUNT AND/OR THE ASSOCIATED SPRING EJECTION.ODI FIRST IDENTIFIED ITS CONCERN ABOUT CORROSION IN THE UPPER SUSPENSION BRACKET OF SUBJECT VEHICLES IN 2002, AT WHICH TIME MERCEDES PROVIDED A VIDEO THAT SHOWED THAT A VEHICLE COULD BE STEERED, STOPPED, AND CONTROLLED THROUGH VARIOUS MANEUVERS AT HIGH SPEEDS WITH A FRONT COIL SPRING COMPLETELY MISSING FROM THE VEHICLE. DURING PE07-021, IN ADDITION TO REVIEWING THE 2002 VIDEO-TAPE, ODI ENGINEERS DROVE AN EXEMPLAR VEHICLE WITH THE SPRING REMOVED AND SIMULATED VARIOUS COMBINATIONS OF STEERING ANGLES TO ASSESS WHETHER THERE WERE ANY POSSIBLE CONDITIONS / DISPLACEMENTS IN WHICH THE SEPARATED SPRING MIGHT INTERFERE WITH THE WHEELS. IN A VEHICLE WITH THE FRONT SPRING REMOVED, THE TOP OF THE WHEEL CAN LIGHTLY CONTACT THE BOTTOM AREA OF THE WHEEL FENDER DURING HIGH ANGLE TURNS TYPICALLY ASSOCIATED WITH SLOWER SPEED MANEUVERS SUCH AS CITY DRIVING. THE LIGHT TIRE CONTACT GENERATED AN OBVIOUS GRINDING NOISE AND WOULD LIKELY ABRADE OR BEND THE EDGE OF THE FENDER WITH CONTINUED USE.HOWEVER, THE EXTENT OF THE INTERFERENCE WAS NOT SUFFICIENT TO AFFECT VEHICLE STEERING AND DOES NOT OCCUR AT SMALLER TURNING ANGLES ASSOCIATED WITH HIGHWAY DRIVING.ODI HAS NOT IDENTIFIED A SAFETY RELATED DEFECT TREND AT THIS TIME.FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING THAT A SAFETY RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF FUTURE CIRCUMSTANCES WARRANT.

RQ00013 · Inadvertent Side Impact Airbag Deploymen

Opened Jun 2, 2000 · Closed Jul 20, 2001

Status: closed (inferred from source dates) · Air Bags:side/window

There is no summary currently available

Additional source detail variants (3)

Air Bags:side/window

There is no summary currently available

Air Bags:side/window

There is no summary currently available

Air Bags:side/window

There is no summary currently available