WINDSHIELD WIPER MOVES TO CENTER OF WINDSHIELD THEN HESITATES FOR A FEW SECONDS AND THEN SLOWLY DRAGS ACROSS THE REST OF THE WINDSHIELD, THEN DOES THE SAME THING WHEN IT RETURNS TO ITS ORIGINAL POSITION. I TOOK THE VEHICLE TO THE DEALER FOR WARANTY SERVICE AND WAS TOLD IT WAS NOT COVERED. IF I WANTED IT FIXED IT WOULD COST APP…
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WINDSHIELD WIPER MOVES TO CENTER OF WINDSHIELD THEN HESITATES FOR A FEW SECONDS AND THEN SLOWLY DRAGS ACROSS THE REST OF THE WINDSHIELD, THEN DOES THE SAME THING WHEN IT RETURNS TO ITS ORIGINAL POSITION. I TOOK THE VEHICLE TO THE DEALER FOR WARANTY SERVICE AND WAS TOLD IT WAS NOT COVERED. IF I WANTED IT FIXED IT WOULD COST APPROXIMATELY $700.00 FOR A PART THEY CALLED THE WIPER TRANSMISSION PLUS LABOR. I CHECKED WITH OTHER DEALERS/REPAIR FACILITIES AND WAS TOLD THE SAME THING. WHEN I CHECKED WITH AN INDEPENDENT REPAIR SHOP THE MECHANIC FIXED THE PROBLEM IN LESS THAN 5 MINUTES BY CLEANING THE BASE OF THE WIPER AND LUBRICATING IT WITH WD-40. THE WIPER WORKED FINE AFTER THAT. I WENT BACK TO THE DEALER AND TALKED TO THE OWNERSHIP TO COMPLAIN ABOUT THE PROBLEM AND THEIR MODE OF REPAIR WHICH WAS EXCESSIVELY PRICED. I WAS TOLD THAT THE REPAIR DONE WAS ONLY A TEMPORRARY FIX AND WOULD LAST LESS THAN A MONTH OR TWO. THAT WAS OVER TWO YEARS AGO!! JUST RECENTLY THE PROBLEM STARTED AGAIN AND I REPAIRED IT MYSELF IN ABOUT FIVE MINUTES. WHEN I CONTACTED MERCEDES BENZ NA CORPORATE OFFICE TO TELL THEM OF MY PROBLEM I GOT THE RUN AROUND FOR TWO WEEKS OF REPEATED PHONE CALLS,BUT WHEN I FINALLY CONTACTED SOMEONE I WAS TOLD THAT THE DEALERSHIP WAS TOLD TO REPLACE RATHER THAN REPAIR THE WIPER MECHANISM IN ALL CASES RELATING TO THIS PROBLEM, AT COST TO THE CONSUMER. I HAVE HAD CONTACT WITH OTHER MERCEDES OWNERS WHO HAVE HAD THIS PROBLEM AND THEY WERE TOLD THE SAME $700. PRICE FOR A REPLACEMENT PART WHICH WAS UNNECESSARY. I HAVE OWNED THREE DIFFERENT MERCEDES OVER THE YEARS AND HAVE PAID QUITE A BIT FOR REPAIRS AND MAINTANANCE, BUT I NOW WONDER IF I HAD BEEN TAKEN ADVANTAGE OF IN MANY CASES TO THE TUNE OF THOUSANDS OF DOLLARS. TO ME THIS SEEMS LIKE A FACTORY DEFECT OR A DESIGN DEFECT AND SHOULD HAVE BEEN COVERED IN THE WARRANTY.
NHTSA ODI #740351
Official recalls
0
No recalls in this snapshot.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE03058 · Engine Crankshaft Pulley Failure
Opened Dec 17, 2003 · Closed Apr 22, 2004
Status: closed (inferred from source dates) · Engine And Engine Cooling:engine:gasoline:belts And Associated Pulleys
THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS PRELIMINARY EVALUATION TO INVESTIGATE ALLEGATIONS OF ENGINE CRANKSHAFT PULLEY HARMONIC BALANCER FAILURE THAT COULD RESULT IN LOSS OF POWER-STEERING ASSIST.ODI HAS RECEIVED A TOTAL OF 546 NON-DUPLICATIVE REPORTS THAT ALLEGE ENGINE CRANKSHAFT PULLEY HARMONIC BALANCER FAILURE ON ALL MERCEDES-BENZ VEHICLES USING THE SUBJECT COMPONENT.THE SUBJECT COMPONENT FAILURES ARE PROGRESSIVE IN NATURE AND ONLY A SMALL PERCENTAGE OF THE COMPLAINTS AND WARRANT CLAIMS INVOLVED A FAILURE THAT HAD PROGRESSED FAR ENOUGH TO EFFECT POWER STEERING PERFORMANCE (6 OF 55 ODI COMPLAINTS REFERENCE INCREASED STEERING EFFORT).THERE HAVE BEEN NO CRASHES OR INJURIES RELATED TO THE ALLEGED DEFECT.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT ATTACHED FOR FURTHER DETAIL.
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