I WOULD LIKE TO REPORT THE VANCE WHO IS THE AUTO MANAGER AT SEARS AUTO IN SALEM, OREGON AT 955 LANCASTER DRIVE NE SALEM, OREGON 97301. I BOUGHT 4 NEW TIRES IN JUNE 2018 AND PURCHASED A ROAD HAZARD PLUS WARRANTY. IN BETWEEN THIS INCIDENT I AM REPORTING TO YOU; I REPORTED VANCE FOR BEING VERY UNPROFESSIONAL TO ME IN THE STORE, M…
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I WOULD LIKE TO REPORT THE VANCE WHO IS THE AUTO MANAGER AT SEARS AUTO IN SALEM, OREGON AT 955 LANCASTER DRIVE NE SALEM, OREGON 97301. I BOUGHT 4 NEW TIRES IN JUNE 2018 AND PURCHASED A ROAD HAZARD PLUS WARRANTY. IN BETWEEN THIS INCIDENT I AM REPORTING TO YOU; I REPORTED VANCE FOR BEING VERY UNPROFESSIONAL TO ME IN THE STORE, MAKING DEMEANING COMMENTS TO ME, AND DENYING ME THE OPPORTUNITY TO BUY ALL SEASON TIRES THAT WERE AVAILABLE ONLINE. I FILED A COMPLAINT IN JULY AFTER GOING IN FOR AN OIL CHANGE AND VANCE DOING SOMETHING TO MY HEADLIGHTS WHEN HE WAS NOT ASKED TO. I AM REPORTING THAT EVERY PART THAT I REPLACE NEW ON MY CAR; VANCE WENT TO THAT AREA (NEW HEADLIGHTS, NEW ROTORS) AND CAUSED ME TO HAVE TO GO RECEIVE ADDITIONAL WORK (WHICH I DID ON MY ROTORS, I HAD TO HAVE THEM MACHINED EVEN THOUGH I HAD NEW ONES PUT ON IN 2016. NEW ROTORS LAST MORE THAN 1 BRAKE PAD CHANGE). I RECEIVED THAT WORK ON SEPTEMBER 10, 2018 AT ANOTHER AUTOMOTIVE SHOP. I WENT TO SEARS ON SEPTEMBER 10, 2018 BECAUSE MY TIRE WAS LOW. MY TIRES ARE STILL UNDER WARRANTY. VANCE FROM SEARS AUTO IN SALEM, OREGON STATED HE WOULD NOT SERVICE MY CAR BECAUSE I FILED A REPORT WITH SEARS CUSTOMER SERVICE. HE STATED I CAN DRIVE TO SEARS IN BEAVERTON, OREGON WHEN VANCE KNEW I HAD A NAIL IN MY TIRE. HE WAS PUTTING MY SAFETY AT RISK. I HAD TO GO BUY ANOTHER TIRE, CALL THE DISTRICT MANAGER (LEO), AND HAVE HIM APPROVE FOR MY TIRE TO BE CHANGED IN SALEM AND TO BE REIMBURSED FOR THE TIRE THAT I PAID FOR. LEO WAS VERY PROFESSIONAL AND FIXED THE SITUATION BUT I AM REPORTING VANCE ATTEMPTING TO COMPROMISE MY SAFETY, WORKING ON AREAS OF MY CAR I DID NOT ASK OR APPROVE, UNPROFESSIONAL ABUSE, AND FOR DISCRIMINATION. THERE ARE OTHER CUSTOMERS THAT HAVE FILED CUSTOMER SERVICE COMPLAINTS AGAINST THIS SALEM AUTO SHOP IN SALEM, OREGON BUT THEY WERE STILL ABLE TO UTILIZE THEIR WARRANTY. I APPRECIATE YOUR INVESTIGATI
NHTSA ODI #11129590
185,000 miles · Jan 26, 2005
WheelsCrash
COMPLAINT RECEIVED VIA E-MAIL. I WOULD LIKE TO FILE A COMPLAINT REGARDING MY MINI VAN. I WAS DRIVING ON THE INTERSTATE AT 65 MPH WHEN THE RIM ON THE FRONT DRIVER'S SIDE FAILED. THE RIM COMPLETELY CAME APART, AND THE TWISTED METAL CUT MY TIRE. DUE TO THE FACT THAT THE RIM COMPLETELY DISINTEGRATED THE VAN LIFTED OFF THE GROUND. I…
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COMPLAINT RECEIVED VIA E-MAIL. I WOULD LIKE TO FILE A COMPLAINT REGARDING MY MINI VAN. I WAS DRIVING ON THE INTERSTATE AT 65 MPH WHEN THE RIM ON THE FRONT DRIVER'S SIDE FAILED. THE RIM COMPLETELY CAME APART, AND THE TWISTED METAL CUT MY TIRE. DUE TO THE FACT THAT THE RIM COMPLETELY DISINTEGRATED THE VAN LIFTED OFF THE GROUND. I LOST CONTROL OF THE VEHICLE, AND SKIDDED ACROSS TWO LANES OF THE INTERSTATE. LUCKILY, THE INCIDENT DID NOT OCCUR DURING A BUSY TIME. THERE WERE NO OTHER CARS INVOLVED IN THE INCIDENT, AND THE DAMAGE WAS LIMITED TO THE RIM, TIRE, AND HUBCAP. WE DID NOT HIT A POT HOLE OR ANY OTHER OBJECT IN THE ROAD. I DECIDED TO CONTACT YOU BECAUSE I AM CONCERNED THAT THIS VEHICLE IS EQUIPPED WITH FAULTY RIMS. I HAD MY 16 MONTH OLD CHILD IN THE CAR AT THE TIME. THE FAULTY RIM COULD HAVE CAUSED A SERIOUS OR FATAL ACCIDENT, IF IT WOULD HAVE OCCURRED DURING A BUSY TIME OF DAY. THE VEHICLE HAS 18,500 MILES, AND HAS BEEN PROPERLY MAINTAINED. THE TIRES WERE CHECKED AND ROTATED TWO MONTHS AGO. ALSO, I HAVE TAKEN THIS VEHICLE TO HAVE TWO SEPARATE RECALLS REPAIRED IN THE PAST THREE MONTHS. NEITHER OF RECALL NOTICES WERE RELATED TO THE WHEELS NOR THE AXLES. THE MAN WITH THE TOWING SERVICE SAID THAT HE HAD NEVER SEEN A RIM DAMAGED LIKE THIS ONE WITHOUT BEING INVOLVED IN SOME TYPE OF ACCIDENT. I WOULD APPRECIATE SOMEONE LOOKING INTO THIS MATTER.*AK *TC
THE TIRE INFLATION PRESSURE INDICATED ON THE VEHICLE CERTIFICATION LABEL IS NOT CORRECT. THE LABELS SHOW THE MAXIMUM TIRE PRESSURE AS 240 KPA/32 PSI WHEN IT SHOULD BE SHOWN AS 240 KPA/35 PSI. AS A RESULT OF THIS ERROR, THE LOAD RATIOS FOR THE 205/65R15 94H AND THE 215/60R16 95H TIRES EXCEED THE LEVELS PERMITTED BY FMVSS 120.
Consequence & remedy
Consequence: IF THE TIRE IS OPERATED IN AN UNDER-INFLATED CONDITION, THE LOAD CARRYING CAPACITY OF THE VEHICLE MAY BE COMPROMISED, INCREASING THE RISK OF A CRASH.
Remedy: OWNERS WILL BE PROVIDED WITH A CORRECTED LABEL THAT THEY CAN APPLY TO THEIR VEHICLE, OR THEY CAN HAVE A DEALER INSTALL THE LABEL, IF DESIRED. THE RECALL BEGAN ON JULY 16, 2004. OWNERS SHOULD CONTACT MAZDA AT 1-800-222-5500, OPTION #4.
CERTAIN MINIVANS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 208, "OCCUPANT CRASH PROTECTION." SOME OF THESE VEHICLES WERE PRODUCED WITH AIR BAG WARNING LABELS INTENDED FOR THE CANADIAN MARKET. THUS, THE LABELS CONTAIN WARNINGS IN BOTH ENGLISH AND FRENCH. AS A RESULT, THE AREA OF THE ENGLISH WARNING IS ONLY 16 SQUARE CENTIMETERS, AS OPPOSED TO THE 30 SQUARE CENTIMETERS REQUIRED BY THE STANDARD.
Consequence & remedy
Consequence: Not supplied
Remedy: OWNERS WILL BE PROVIDED WITH AIR BAG CAUTION LABELS AND INSTALLATION INSTRUCTIONS WHICH WERE MAILED ON JULY 22, 2004. OWNERS SHOULD CONTACT MAZDA AT 1-800-222-5500.
ON CERTAIN MINI VANS AND PASSENGER VEHICLES, THE SOCKET HOLDER IN THE FOG LIGHTS IS INSTALLED IN THE LAMP CASING USING PRESSURE. DURING OPERATION OF THE FOG LIGHT, THE HEAT FROM THE BULB CAN EXPAND THE SOCKET HOLDER. THE EXPANSION CAN FORCE THE SOCKET HOLDER REARWARD. AFTER REPEATEDLY BEING SUBJECT TO THIS EXPANSION, IF THE FOG LIGHT IS ALSO SUBJECTED TO VIBRATION DURING VEHICLE OPERATION, THE SOCKET HOLDER WITH THE BULB HOLDER AND THE WIRING HARNESS MAY SEPARATE FROM THE FOG LIGHT CASING.
Consequence & remedy
Consequence: SHOULD THIS OCCUR, THE BULB SOCKET AND THE HARNESS CAN DROP INSIDE THE BUMPER AND POSSIBLY BUT RARELY, THE HEAT GENERATED BY THE BULB CAN CAUSE THE BUMPER TO BURN.
Remedy: DEALERS WILL INSTALL A SPRING TO PREVENT THE SOCKET HOLDER FROM SEPARATING FROM THE LAMP CASE. OWNER NOTIFICATION BEGAN ON JULY 14, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT MAZDA AT 1-800-222-5500.
ON CERTAIN MINI VANS EQUIPPED WITH FRONT FOG LIGHTS,THE FOG LIGHT BULB SOCKET MAY HAVE BEEN INSTALLED IMPROPERLY.
Consequence & remedy
Consequence: IF THE VEHICLE CONTINUES TO BE USED WITH THIS CONDITION, THE BULB SOCKET AND THE WIRING HARNESS MAY SEPARATE FROM THE FOG LIGHT HOUSING IF EXPOSED TO SHOCK AND/OR VIBRATION AND DROP INSIDE THE BUMPER. SHOULD THIS OCCUR, THE OPERATION OF THE FOG LIGHT MAY THEN CAUSE THE BUMPER TO BURN.
Remedy: DEALERS WILL INSPECT THE INSTALLATION CONDITION OF THE FOG LIGHT BULB ASSEMBLY, AND REPAIR IT WHEN NECESSARY. OWNER NOTIFICATION BEGAN MARCH 31, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT MAZDA AT 1-800-222-5500.
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