2017 Mazda MAZDA6

My sunroof exploded while I was driving on the 405 S freeway. It can be inspected at any time as I haven’t had it repaired or inspected by anyone yet. It happened while I was driving at least 65 mph in the fast lane. It sounded like a gunshot and startled me greatly. Glass flew everywhere and I believe hit cars around me as I heard multiple vehicles honk. This was a very scary and dangerous experience. There were no warnings and I’ve never had any issues with my sunroof. Nothing fell on my vehicle or impacted the glass. Thankfully no one was hurt but this is extremely concerning.

The contact owns a 2017 Mazda Mazda6. The contact stated while driving at slower speeds and depressing the accelerator pedal, there was a delay before the vehicle responded. Additionally, the contact stated that after refueling the vehicle, the contact became aware of a fuel leak on the driveway. The vehicle was taken to an independent mechanic to be diagnosed and the contact was informed that the fuel tank was rusted and the fuel sending unit needed to be replaced. The local dealer was contacted, and the contact was referred to the manufacturer for assistance. The vehicle was not repaired because the warranty had expired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

From the information I have gathered, this is a common issue affecting many Mazdas ranging from 2014 to 2018. The issue is what the Mazda Community calls "Ghost touch" Our infotainment screens will start clicking buttons on its own including increasing the volume or switching screens. Additionally songs will switched. Why is this a safety hazard? This causes a distraction that can occur at any moment. For instance, if you are driving down the highway and all of a sudden your volume goes up to an unpleasant volume, your natural reaction is to turn down the volume, causing a distraction. Same can be said about song switching or screen repeatedly changing.

The issue I'm experiencing seems to be common, and is called the "infotainment ghost touch screen issue" The electric screen that shows maps, radio stations, chapters in books I'm listening to, driving directions, etc. starts fluctuating wildly whenever I'm approaching traffic lights. This causes a series of loud beeps and screen fluctuations that are not only distracting but startling --especially if I'm not listening to the radio and the car is quiet. The warranty on the electronic screen has expired but the car is in perfect shape other than this issue (which Mazda knows about). The screen is very expensive to fix or replace. Recently, when the infotainment screen fluctuates the mileage and other dashboard screens start fluctuating as well; they're in my line of vision and are distracting and therefore dangerous, especially on Miami's already dangerous highways. I'd like to bring the car to the Mazda dealership and have this issue fixed without incurring a cost.

My display infotainment system is acting weird and when I am driving all of a sudden it auto touches and changing brightness, increasing volume, changing tracks when playing music. It's very distracting and pose a serious safety risk. When I looked on the internet, there are a lot of people who also posting about the same issue. Please consider this as priority and fix it.

The infotainment system on my car randomly repeatedly and frequently registers inputs when I am not making any. This has happened more times than I can count over the past several years. It will call people in my contacts, change settings on my car including safety settings, it will blast the volume, turn the volume all the way down, etc. This causes me to repeatedly take my eyes off the road to undo all of the unwarranted inputs which is a safety concern and has almost caused an accident at least once. There is an open recall for model years 2014 to 2016 for this exact issue. I am not sure why there is no 2017 recall since this is the exact same problem of "ghost touch" in previous model years.