2018 Mazda MAZDA3

The collision warning light and lane assistance light come on frequently. It used to just be when the weather was under 40 degrees and the car was cold. However, it now happens all the time. It seems to go on and off for no reason. Additionally, the infotainment system keeps switching radio stations or ghosting without anyone touching it. It also drops Bluetooth connectivity constantly.

Safety Recall 6023G - NHTSA Campaign Number 23V-487. The car was purchased in 2018. On 5/29/2024 the backup camera view has gone black, providing no image. Since I've owned this car, the backup camera view appears, sometimes flickers, and now, has gone completely black, only to "pop" on randomly. I have asked the local Mazda dealer on multiple occasions, since purchasing the car, if it can be repaired/replaced, but am told parts are not available or that there is no "start date" on file. The mechanic has done something to that camera system when the car gets an oil change, and the problem goes away, only to return.

I was driving in the rain on the freeway and my wiper stopped working on 12/27/2022. Dealership diagnosed the issue that it was caused by the front body control module with an internal relay failure. The cause was exactly the same as the recall campaign #3219D after my research. However, the original recall did not cover my vehicle even though my vehicle's model year is exactly the same as stated in the recall campaign. I had to pay out of pocket to repair this issue at the dealership ($663.34) and went back and forth with Mazda's customer service and they could not do anything because my VIN does not match the original recall. The vehicle was repaired on January 2023 but I was not aware that I could file a complaint here on NHTSA. My file number with Mazda Corporation was - 00069514 In below, I have attached: - the screenshot of my dashcam, right after the wiper failed while I was on the freeway. - A PDF of the recall campaign #3219D - an invoice and description of the repair from the dealership File that I could not attach due to the limitation: - a detailed video of the dealership technician, they recorded and showed what my vehicle's issue was.

The infotainment system randomly mutes and unmutes Bluetooth calls; it switches radio stations, skips, and repeats on Spotify and through the settings. It's like the daily turns itself, even though no one touches it. It's startling to have it happen while you're driving, and suddenly, the display starts doing all sorts of crazy changes on its own.

The contact owns a 2018 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving 40 MPH, the parking brake light illuminated, and the vehicle decelerated and was losing motive power. The contact pressed the parking brake button off and on and the warning light stopped, and the contact was able to drive normally. Additionally, the contact stated that in other instances the forward sensing camera and the lane departure systems were also independently engaging. The contact stated that it was difficult to maintain the lane she was driving in. The contact stated that several unknown warning lights were illuminated. The contact stated that the failure occurred at various speeds. The contact drove the vehicle to a dealer who diagnosed the vehicle and flashed the Powertrain Control Module (PCM). The vehicle was repaired. The contact stated that the failures reoccurred and the battery short-circuited. The contact had taken the vehicle to a non-manufacturer dealer who used a handheld scanner and retrieved the following codes: C1001 Type 97, U3003, and B13D3. The vehicle was not repaired. The failure mileage was 31,321. VIN tool confirms parts not available.

I took my vehicle into RBMC dealership due to the vehicle was experiencing electrical issues and had an open recall / still does. The dealership said I can’t have a dash cam plugged in to a charging port. FCM / LDW / E-Break staying on / throwing error codes = C1001 FSC failure type 97 & U3003 EPB control module power supply failure type 16. They gave me back the car the battery failed the next day and when I called them they banned the VIN of this car to ever return to them. ( the battery was under factory warranty) the issue has only gotten worse and removed my dash cam as they demanded and now I can’t get the car fixed and the issue has gotten worse then taking the car to this dealership less then 30 days ago. They also did not perform the recall when the car was there. The car now has the fallowing codes B13D3 / C1001 / U3003 & possibly more codes because the whole dash is flashing auto light / fcm/ LDW and Break. My [XXX] grandma can’t even take the car in to get fixed the refuse to touch it after it had issues when they gave it back to us and it’s under a extended warranty and was a CPO and has a extended warranty through Mazda. Car only has 31k miles on it and is dangerous for her to drive and myself. Issue has been on going for over a month. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

There is a known issue with the infotainment system referred to as ghost tough. This causes the system to randomly change stations/songs, etc while the car is in motion. There is also a delamination issue. Mazda issued a recall for 2014-2016 vehicles, however a quick internet search shows that this issue continues to be a problem. This issue can be extremely distracting as the driver attempts to stop the system from changing.

This is in reference to the recall for the rear view camera on 7/14/2023 Manufacturer Recall Number6023G NHTSA Recall Number23V-487 Mazda has still NOT come up with an adequate remedy solution. The dealerships continue to state that they do not have the parts to replace it even though this recall was made 8 months ago. This is unacceptable as the rear view camera is an essential safety mechanism. If Mazda is unable to repair this defect, drivers should be allowed to get it repaired at other more component repair shops and be reimbursed.