NHTSA owner reports · September 18, 2026 snapshot.
Structure complaints
11 reportsClear category filterMileage unknown · Aug 24, 2023
Structure
The contact owns a 2013 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 16V644000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was informed that the part for the recall repair was not yet available. The manufacturer was made…
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The contact owns a 2013 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 16V644000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was informed that the part for the recall repair was not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA ODI #11540603
Mileage unknown · Apr 16, 2021
StructureUnknown Or Other
THE INSTRUMENT PANEL HAS COME LOOSE, AND THERE IS A OPENING, THE INSIDE OF IT IS CHIPPED AS WELL AND IT IS FOGGY. JUST NORMAL DRIVING TO AND FROM WORK. MAZDA OFFERED A SPECIAL SERVICE WARRANTY, WHICH MY CAR DID NOT QUALIFY BECAUSE THIS GAP HAD NOT OCCURRED YET. CONVENIENTLY, THE EXTENSION EXPIRED BEFORE MY PANEL STARTED COMING A…
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THE INSTRUMENT PANEL HAS COME LOOSE, AND THERE IS A OPENING, THE INSIDE OF IT IS CHIPPED AS WELL AND IT IS FOGGY. JUST NORMAL DRIVING TO AND FROM WORK. MAZDA OFFERED A SPECIAL SERVICE WARRANTY, WHICH MY CAR DID NOT QUALIFY BECAUSE THIS GAP HAD NOT OCCURRED YET. CONVENIENTLY, THE EXTENSION EXPIRED BEFORE MY PANEL STARTED COMING APART. I SPOKE WITH MAZDA TODAY AND THEY TOLD ME I WAS TO LATE. WELL I WAS INELIGIBLE BECAUSE IT HADN'T COME APART YET. APPARENTLY THEY ARE AWARE OF THIS PROBLEM AS THEY DID OFF A SPECIAL WARRANTY FOR IT. ALL MODELS THAT HAD THESE DEFECTIVE PANELS OR BAD ADHESIVE FROM THE SAME LOT REGARDLESS IF THEY HAD STARTED TO COME APART YET, SHOULD HAVE BEEN REPLACED SO THIS WOULDN'T HAPPEN. I UNDERSTAND NORMAL WEAR AND TEAR. IF THIS IS JUST CHOCKED UP TO NORMAL WEAR AND TEAR THE REST OF THE INTERIOR SHOULD ALSO BE FALLING APART, BECAUSE THE WHOLE CAR HAS BEEN SUBJECTED TO THE SAME ENVIRONMENT AND THAT IS NOT FALLING APART YET. I AM ONE PERSON, WITH ONE VOICE MAYBE OTHER MAZDA OWNERS WHO WERE DENIED ELIGIBILITY TO HAVE THIS INSTRUMENT PANEL REPLACED, WILL ALSO COMPLAIN AND SOMETHING CAN HAPPEN TO FIX THIS MANUFACTURER PROBLEM. AS THIS IS NOT A PART THAT SHOULD HAVE PASSED QUALITY CONTROL. DATE IS APPROXIMATE AS IT OCCURRED GRADUALLY OVER TIME AND DID NOT BECOME NOTICEABLE UNTIL LATE LAST YEAR.
NHTSA ODI #11408464
55,000 miles · Oct 14, 2019
Structure
IF THE LIFT GATE FALLS UNEXPECTEDLY, IT MAY HIT THE USER, INCREASING THEIR RISK OF INJURY. THIS IS A CURRENT RECALL ON OTHER MODELS BUT IS NOT CURRENTLY LISTED FOR MY VEHICLE. IT DEFINITELY EFFECTS MY CAR AND WOULD LIKE MY MODEL ADDED TO THE CURRENT RECALL.
NHTSA ODI #11268302
Mileage unknown · Aug 29, 2017
Seat BeltsStructureUnknown Or Other
REAR SEAT BELTS NOT SECURED. RUST AND CORROSION AT DOOR OPENINGS. REAR TRUNK LIFT - LOCAL DEALER NEVER HAS THE PART TO FIX IT AS REQUIRED IN RECALL.
NHTSA ODI #11020463
Mileage unknown · Jun 27, 2017
Structure
TL* THE CONTACT OWNS A 2013 MAZDA 3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE ROYAL PALM BEACH DEALER WAS CONTACTED AND CONFIRMED…
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TL* THE CONTACT OWNS A 2013 MAZDA 3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE ROYAL PALM BEACH DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA ODI #11001765
Mileage unknown · May 12, 2017
Structure
TL* THE CONTACT OWNS A 2013 MAZDA 3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT…
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TL* THE CONTACT OWNS A 2013 MAZDA 3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI #10985078
Mileage unknown · Apr 17, 2017
Structure
TL* THE CONTACT OWNS A 2013 MAZDA 3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS ALSO CONTACTED AND STATED THAT THE REPAIR PARTS WERE …
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TL* THE CONTACT OWNS A 2013 MAZDA 3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS ALSO CONTACTED AND STATED THAT THE REPAIR PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA ODI #10978931
Mileage unknown · Feb 24, 2017
Structure
TL* THE CONTACT OWNS A 2013 MAZDA 3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER…
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TL* THE CONTACT OWNS A 2013 MAZDA 3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOTIFIED. PARTS DISTRIBUTION DISCONNECT.
NHTSA ODI #10956712
Mileage unknown · Feb 13, 2017
Structure
TL* THE CONTACT OWNS A 2013 MAZDA 3. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE STRUCTURE; HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED …
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TL* THE CONTACT OWNS A 2013 MAZDA 3. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE STRUCTURE; HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI #10954333
50,000 miles · Sep 3, 2016
StructureCrash
A FEW MONTHS AGO, I BUMPED A PICKUP TRUCK - AT PERHAPS 2 OR 3 MPH. AIR BAGS DIDN'T DEPLOY, BUT MY CAR SUSTAINED OVER $4,000 IN BODY DAMAGE FROM THIS VERY MINOR INCIDENT. YESTERDAY, I CAME BACK FROM THE STORE AND FOUND THAT SOMEONE HAD BACKED INTO THE FRONT OF THE CAR WITH AN SUV OR SOMETHING, AND THE WHOLE LEFT FRONT OF THE CAR …
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A FEW MONTHS AGO, I BUMPED A PICKUP TRUCK - AT PERHAPS 2 OR 3 MPH. AIR BAGS DIDN'T DEPLOY, BUT MY CAR SUSTAINED OVER $4,000 IN BODY DAMAGE FROM THIS VERY MINOR INCIDENT. YESTERDAY, I CAME BACK FROM THE STORE AND FOUND THAT SOMEONE HAD BACKED INTO THE FRONT OF THE CAR WITH AN SUV OR SOMETHING, AND THE WHOLE LEFT FRONT OF THE CAR IS PUSHED OVER ALMOST TWO INCHES TO THE LEFT. THE PAINT IS BARELY SCRATCHED! NO GLASS OR PLASTIC IS BROKEN, BUT THE FRONT OF THIS CAR IS JUST ASTONISHINGLY FRAGILE. AS I UNDERSTAND IT, CARS ARE SUPPOSED TO HAVE 5 MPH BUMPERS SO VERY MINOR PARKING LOT INCIDENTS LIKE THESE DON'T RESULT IN HUGE DAMAGES. THIS THING IS SO DELICATE THAT SO MUCH AS LOOKING AT IT HARD RESULTS IN SERIOUS DAMAGE. I DON'T THINK THE REQUIRED 5 MPH BUMPERS ARE DOING ANYTHING AT ALL AND ARE COMPLETELY INEFFECTIVE. YOU COULD TOTAL THIS CAR BY RUNNING INTO IT WITH A SHOPPING CART, AND THAT IS NOT ACCEPTABLE.
NHTSA ODI #10903441
Official recalls
1Sep 6, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
Consequence & remedy
Consequence: If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Remedy: Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1EA21002 · Desiccated Air Bag Inflator Rupture
Opened Sep 17, 2021 · No close date supplied
Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Air Bags:frontal:passenger Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
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