NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
226 reports53,000 miles · Jul 19, 2015
SeatsSteeringSuspensionCrash
MY CAR WAS T-BONE, IT SHOULD NOT HAVE BEEN DRIVEN. MY DAUGHTER WAS MADE TO DRIVE THE DAMAGED CAR HOME INSTEAD OF USING A TOW TRUCK TO TAKE IT TO THE NEAREST BODY SHOP. THE SUSPENSION WAS BENT COMPLETELY INWARDS (DOUGHNUT TIRE WAS USED TO DRIVE THE CAR HOME WITH A BENT SUSPENSION). I WAS TOLD BY THE INSURANCE COMPANY TO DRIVE TH…
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MY CAR WAS T-BONE, IT SHOULD NOT HAVE BEEN DRIVEN. MY DAUGHTER WAS MADE TO DRIVE THE DAMAGED CAR HOME INSTEAD OF USING A TOW TRUCK TO TAKE IT TO THE NEAREST BODY SHOP. THE SUSPENSION WAS BENT COMPLETELY INWARDS (DOUGHNUT TIRE WAS USED TO DRIVE THE CAR HOME WITH A BENT SUSPENSION). I WAS TOLD BY THE INSURANCE COMPANY TO DRIVE THE CAR TO THE NEAREST SHOP THEY DO BUSINESS WITH, AND I DID. I ASKED THE SUPERVISOR/ADJUSTER TO TOTAL THE CAR BEFORE EVER SEEING THE INTERNAL DAMAGE. I KNEW THE CAR COULD NOT BE REPAIRED BACK TO THE WAY IT WAS, ALMOST NEW CONDITION. WE WENT BACK AND FORWARD ABOUT TOTALING THE CAR. HE REFUSED TO TOTAL ONLY AFTER PLEADING WITH HIM, HE AGREED TO DO SO. AFTER SEEING THE CAR STRIPPED FROM LID OF TRUNK, TIRES OFF, I SAW THE RIGHT TIRE COMPLETELY BENT INWARD. I WAS TOLD IT WAS SUPPOSED TO BE THAT WAY. I TOLD THE ADJUSTER I DID NOT WANT THE CAR THAT IT IS DESTROYED, AGAIN I ASKED HIM TO TOTAL THE CAR. HE SAID NO, THE CAR COULD BE REPAIRED. I WAS ASSURED BY THE BODY SHOP OWNER THAT HE WOULD REPAIR IT BACK 100%. HE DID NOT. THE SHOP KEPT MY CAR APPROX. 2 MONTHS FROM THE 15 DAYS PROMISED TO BE FIXED. I PICKED UP THE CAR ON 6/24/15. MY DAUGHTER AND I EXAMINED IT AND THE BACK SEAT PULLED AWAY FROM THE BACK AND BASE OF THE SEAT; WOULD NOT STAY LOCKED DOWN. IT PULLED COMPLETELY AWAY FROM THE BACK, OUT, AND UP; TAIL LIGHTS DID NOT WORK; SUSPENSION WAS UNBALANCED, THE CAR PULLED LEFT. THE RIGHT SUSPENSION WAS LOWER ABOUT 5/8" LOWER THAN THE LEFT SUSPENSION; NAIL IN TIRE WHICH MADE THE TIRE SENSOR LIGHT STAY ON; CAR SMELLED OFFER INSIDE; IT WAS NOT WASHED BEFORE GIVEN BACK TO ME; PAINT HAD DRIPPED AND DRIED UP AT THE BASE OF THE CAR WHERE REPAIR WORK HAD BEEN DONE; RIGHT DOOR DID NOT ALIGN; BACK PANEL DID NOT ALIGN; SUSPENSION WAS NOT COATED, LEFT TO RUST OUT; RADIO HAD BEEPING SOUND WHEN CHANGING STATIONS; MY DAUGHTER HAS 13 MONTH OLD WHO RIDES IN THE CAR.
NHTSA ODI #10735022
37,000 miles · May 31, 2015
Suspension
PURCHASED AS CERTIFIED PREOWNED FROM LOCAL MAZDA DEALER. PREMATURE TIRE CUPPING OF REAR TIRES. RESULT IN TIRE ROAD NOISE, UNEVEN WEAR, EARLY REPLACEMENT. REAR CAMBER SETTING IS POSSIBLE ISSUE EXPRESSED "UNOFFICIALLY" BY MAZDA MECHANIC.
NHTSA ODI #10722508
34,944 miles · Apr 5, 2015
Structure
DASHBOARD POPS OUT IN TEMPERATURES OVER 90 DEGREES.
NHTSA ODI #10703775
50,000 miles · Mar 17, 2015
Visibility/wiper
DRIVING WITH NO TRAFFIC IN FRONT OF ME AND MOONROOF EXPLODED. DID NOT SEE OR HEAR A ROCK, JUST HEARD WHAT SOUNDED LIKE A GUNSHOT. PULLED OFFER RIGHT AWAY AND MOON ROOF WAS SHATTERED. IT LOOKED LIKE IT BLEW OUT AS OPPOSED TO SMASHED IN. *TR
NHTSA ODI #10694981
35,200 miles · Feb 25, 2015
Electrical SystemPower Train
I DROVE OVER BUMPY RAIL ROAD TRACKS, WENT TO GIVE IT GAS TO GO AND ENGINE REVVED BUT NO ACCELERATION. DASH LIGHT THAT NORMALLY SAYS 'D' WAS BLANK. SHIFTED TO MANUAL MODE AND ATTEMPTED TO UP OR DOWN SHIFT BUT DASH LIGHT STILL BLANK AND NO SHIFTING POSSIBLE. THE CAR WAS RUNNING IN NUETRAL BUT THE GEAR SELECTOR WAS IN DRIVE OR I…
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I DROVE OVER BUMPY RAIL ROAD TRACKS, WENT TO GIVE IT GAS TO GO AND ENGINE REVVED BUT NO ACCELERATION. DASH LIGHT THAT NORMALLY SAYS 'D' WAS BLANK. SHIFTED TO MANUAL MODE AND ATTEMPTED TO UP OR DOWN SHIFT BUT DASH LIGHT STILL BLANK AND NO SHIFTING POSSIBLE. THE CAR WAS RUNNING IN NUETRAL BUT THE GEAR SELECTOR WAS IN DRIVE OR IN MANUAL MODE. HAD TO COAST TO THE SIDE OF THE ROAD. NOTED TRACTION CONTROL LIGHT WAS ON WHILE SHIFT SELECTOR INDICATOR WAS BLANK. I PUT THE CAR INTO PARK, TURNED CAR OFF AND THEN ON AGAIN AND SEEMED TO DRIVE OK AT THIS POINT AFTER THIS. I WAS LUCKY THAT I WAS DRIVING AT A SLOW SPEED AND HAD ROOM TO GET OFF THE ROAD. IF I HAD GOTTEN STUCK ON THE TRACKS THIS COULD HAVE BEEN MUCH WORSE. AND THE DEALER SAYS THEY CAN DO NOTHING UNLESS THERE IS A CODE STORED. NO CODE SO NOTHING I CAN DO. THIS RANKS UP THERE IN LEVEL OF DANGER YET MAZDA CAN DO NOTHING?
NHTSA ODI #10690511
20,000 miles · Jan 31, 2015
Power Train
I WAS DRIVING TO WORK AND AS I WAS SHIFTING THROUGH THE GEAR I CAME UP TO A SPEED ZONE SO I TOOK MY FOOT OFF THE GAS AND AS SOON AS I PRESSED MY FOOT ON THE GAS THE SHIFTER POPPED OUT OF 4TH GEAR AND INTO NEUTRAL I HAD TO QUICKLY PUT IT BACK INTO 4TH GEAR SO I WOULDN`T GET HIT FROM BEHIND AFTER IT HAPPENED A FEW MORE TIME I TOLD…
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I WAS DRIVING TO WORK AND AS I WAS SHIFTING THROUGH THE GEAR I CAME UP TO A SPEED ZONE SO I TOOK MY FOOT OFF THE GAS AND AS SOON AS I PRESSED MY FOOT ON THE GAS THE SHIFTER POPPED OUT OF 4TH GEAR AND INTO NEUTRAL I HAD TO QUICKLY PUT IT BACK INTO 4TH GEAR SO I WOULDN`T GET HIT FROM BEHIND AFTER IT HAPPENED A FEW MORE TIME I TOLD MY HUSBAND AND HE CALLED THE DEALER WHERE WE BOUGHT THE CAR THE DEALER CHECKED IT OUT AND SAID THEY COULDN`T FIND ANYTHING THAT WOULD CAUSE IT SO I TOOK IT BACK AS A SAFE CAR. THE CAR NOW HAS ABOUT 60000 MILES ON IT AND CONTINUES TO POP OUT OF GEAR WHILE DRIVING ON MAJOR HIGHWAYS WE HAVE TOLD THE DEALER ON SEVERAL OCCASIONS BUT WHEN THEY HAVE THE CAR IT DOESN`T DO IT BUT THEN AGAIN THEY D. ..RIVE IT ON A TWP ROAD NOT A HIGHWAY. I PURCHASED THE CAR BRAND NEW FROM WEISLEIDER FORD IN BRICK NJ
NHTSA ODI #10680155
48,865 miles · Jan 21, 2015
SteeringSuspensionWheels
AFTER A MECHANICS CHECK IT WAS FOUND: 1) SLIGHT FEATHERING/EDGEWEAR/CUPPING ON ALL TIRE'S AND 2) POWER STEERING WARNING LIGHT ON IGN ON HOWEVER CLEARS ON ENGINE START. THIS IS ALL DESPITE FULL MAINTENANCE HISTORY AS PER MAZDA GUIDELINES. THE PROBLEM CAUSES SIGNIFICANT TIRE NOISE WHEN DRIVING. ALTHOUGH TIRE THREAD ON THE VEHICLE …
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AFTER A MECHANICS CHECK IT WAS FOUND: 1) SLIGHT FEATHERING/EDGEWEAR/CUPPING ON ALL TIRE'S AND 2) POWER STEERING WARNING LIGHT ON IGN ON HOWEVER CLEARS ON ENGINE START. THIS IS ALL DESPITE FULL MAINTENANCE HISTORY AS PER MAZDA GUIDELINES. THE PROBLEM CAUSES SIGNIFICANT TIRE NOISE WHEN DRIVING. ALTHOUGH TIRE THREAD ON THE VEHICLE IS AT 87%, IT WAS RECOMMENDED TO REPLACE ALL FOUR TIRES AT TIME OF INSPECTION. WHEEL ALIGNMENT SHOWS THE VEHICLE IS WITHIN FACTORY GUIDELINES FOR THE VEHICLE. POSSIBLE ISSUE COULD BE FLAWS IN SHOCK/STRUT MANUFACTURING AS THE VEHICLE IS WELL WITHIN REPLACEMENT TIMEFRAME FOR THESE PARTS. *TR
NHTSA ODI #10677037
16,090 miles · Jan 4, 2015
Electrical SystemEngineFuel/propulsion System
MY WIFE WAS DRIVING ON THE FREEWAY - I WAS ON THE PASSENGER SIDE. THIS IS THE FIRST TIME IT HAPPENED. THE CAR LOST SORT OF RESET ITSELF - DASH WARNING LIGHTS CAME ON (ACCORDING TO MY WIFE). RADIO/CD STOPPED MUSIC - ABS LIGHT WENT ON (THAT'S ALL I CAN SEE FROM PASSENGER SIDE). MY WIFE SAID OTHERS TOO BUT SHE WAS FOCUSED …
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MY WIFE WAS DRIVING ON THE FREEWAY - I WAS ON THE PASSENGER SIDE. THIS IS THE FIRST TIME IT HAPPENED. THE CAR LOST SORT OF RESET ITSELF - DASH WARNING LIGHTS CAME ON (ACCORDING TO MY WIFE). RADIO/CD STOPPED MUSIC - ABS LIGHT WENT ON (THAT'S ALL I CAN SEE FROM PASSENGER SIDE). MY WIFE SAID OTHERS TOO BUT SHE WAS FOCUSED ON THE ROAD BECAUSE IT WAS A CONSTRUCTION ZONE. SHE WAS NERVOUS AND SAID THE CAR WAS NOT RESPONDING TO THROTTLE. LUCKILY ALL WENT BACK TO NORMAL AFTER 2 OR MAYBE 3 SECONDS. THE MUSIC CAME BACK ON ALSO. NO CHECK ENGINE LIGHT OR ANY SIGN OF TROUBLE. WE PULLED OVER AND I CHECKED THE FRONT TO SEE IF WE HIT SOMETHING THAT COULD HAVE CAUSED IT. RESTARTED THE CAR - ALL SEEMED NORMAL AND REACHED OUR DESTINATION. THIS WAS OUR FIRST 200 MILE TRIP OR MORE ON THIS CAR. 1 DAY AFTER ARRIVAL - I DID A ONCE OVER SAFETY CHECK (FLUIDS, TIRE PRESSURE, ETC) NOTHING OUT OF THE ORDINARY. GOT MY OBD2 CODE READER AND IT HAD THE FOLLOWING U3003 U0140 U0428. SO I WILL TAKE THIS TO OUR DEALER FOR CHECKUP. *TR
NHTSA ODI #10669995
48,000 miles · Dec 29, 2014
EngineFuel/propulsion SystemSteering
DRIVING AT APPROX 45MPH, CAR LOST ACCELERATION, POWER STEERING, AND MULTIPLE ENGINE LIGHTS ON. CAR MOVED TO SITE OF THE ROAD AND TOWED TO DEALER. *TR
NHTSA ODI #10668640
40,000 miles · Dec 29, 2014
Electronic Stability Control (esc)EngineFuel/propulsion System
DRIVING AT 70MPH, LOST ACCELERATION AND MULTIPLE ENGINE LIGHTS CAME ON. HAD TO MOVE OVER TO EMERGENCY LANE ON INTERSTATE AND DRIVING TO NEAREST EXIT AT APPROX 40MPH. CAR TOWED TO DEALER FOR REPAIR. *TR
NHTSA ODI #10668639
Official recalls
1Sep 6, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
Consequence & remedy
Consequence: If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Remedy: Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1EA21002 · Desiccated Air Bag Inflator Rupture
Opened Sep 17, 2021 · No close date supplied
Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Air Bags:frontal:passenger Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.