The contact owns a 2012 Mazda Mazda3. The vehicle was transported from the east to Texas, and the vehicle was bought used. The contact stated that the dashboard was sticky and that a gap was between the instrument panel and cover. The contact stated that a small to medium bubble had started to form. The vehicle was not taken to …
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The contact owns a 2012 Mazda Mazda3. The vehicle was transported from the east to Texas, and the vehicle was bought used. The contact stated that the dashboard was sticky and that a gap was between the instrument panel and cover. The contact stated that a small to medium bubble had started to form. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. The VIN was not available.
NHTSA ODI #11704211
Mileage unknown · Jul 7, 2021
Structure
The dashboard on my Mazda3 has popped up and is causing me to be distracted while I drive, and I am concerned that this could have an impact on airbag deployment, as the lifted dash provides an opening to the wiring and airbags within. I became aware yesterday that this is an issue that Mazda tried to remedy by extending their…
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The dashboard on my Mazda3 has popped up and is causing me to be distracted while I drive, and I am concerned that this could have an impact on airbag deployment, as the lifted dash provides an opening to the wiring and airbags within. I became aware yesterday that this is an issue that Mazda tried to remedy by extending their warranty in 2017 for my car model. However, I was never notified, and the warranty has now expired. I spoke with Mazda Corporate (call reference # 1-4144339276) and they would not honor the extended warranty to remedy the issue because the time frame has expired. Had I been notified by Mazda and known that this were an issue, I would have had the dash replaced when the warranty was extended. Mazda did not do their due diligence and notify me of their dashboard issue, and denied their failure to notify me when questioned. This places a concern about the practices of Mazda and caring for the safety of their car buyers.
NHTSA ODI #11423801
850,000 miles · Mar 9, 2021
StructureVisibility/wiper
I RECENTLY HAVE BEEN EXPERIENCING VISIBILITY ISSUES WITH MY 2012 MAZDA 3 SEDAN. IT STARTED WHEN THE PLASTIC INTERIOR ABOVE THE STEERING WHEEL BECAME "GOOPY" AS IT HEATS UP FROM THE SUN. IT IS IMPOSSIBLE TO REMOVE AND HAS LEFT BEHIND A SHINY SURFACE THAT REFLECTS ON THE WINDSHIELD IN FRONT OF MY DRIVING PERIPHERAL. I'VE RESEARCHE…
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I RECENTLY HAVE BEEN EXPERIENCING VISIBILITY ISSUES WITH MY 2012 MAZDA 3 SEDAN. IT STARTED WHEN THE PLASTIC INTERIOR ABOVE THE STEERING WHEEL BECAME "GOOPY" AS IT HEATS UP FROM THE SUN. IT IS IMPOSSIBLE TO REMOVE AND HAS LEFT BEHIND A SHINY SURFACE THAT REFLECTS ON THE WINDSHIELD IN FRONT OF MY DRIVING PERIPHERAL. I'VE RESEARCHED THIS ISSUE AND HAVE FOUND RECALLS FOR OTHER YEARS OF MAZDA MAKES/MODELS, BUT NOT MINE. THERE IS NOTHING I CAN DO AND IT'S BECOMING WORSE MAKING IT SO I CAN BARELY SEE OUT MY FRONT WINDSHILD ON BRIGHT, SUNNY DAYS. PLEASE LET ME KNOW IF THIS ISSUE CAN BE RESOLVED IN ANYWAY AS IT AFFECTS MY EVERYDAY LIFE AND IS BECOMING MORE AND MORE DANGEROUS TO DRIVE, ESPECIALLY WHEN THE SUN IS AT HIGH NOON. I HAVE ATTACHED SOME PHOTOS TO SHOW HOW THE INTERIOR PANEL HAS BECOME NATURALLY. IT'S CURRENTLY A CLOUDY DAY SO THE GLARE ISSUE IS NOT SHOWCASED AS MUCH. I HAVE TEMPORALLY LAID A TAN CLOTH OVER TO REDUCE SOME OF THE GLARE BECAUSE IT'S LESS SHINNY THAN THE MELTED INTERIOR (WHICH SEEMS TO REDUCE THE GLARE PROBLEM BY 50%). THANK YOU FOR LISTENING AND I HOPE TO HEAR BACK SOON.
NHTSA ODI #11399991
55,000 miles · Feb 5, 2021
Structure
THE CLEAR COAT WAS NOT PROPERLY APPLIED DURING MANUFACTURING OF THE VEHICLE LEADING TO EXTENSIVE PAINT LOSS AND CORROSION BEGINNING ON THE ROOF OF THE VEHICLE AND HOOD. EVENTUALLY THE FAILURE OF THE PAINT WILL LEAD TO RUST AND CORROSION OF THE ROOF AND SUPPORT SYSTEM OF THE VEHICLE WHICH CAN CAUSE BODILY HARM IF THE VEHICLE IS I…
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THE CLEAR COAT WAS NOT PROPERLY APPLIED DURING MANUFACTURING OF THE VEHICLE LEADING TO EXTENSIVE PAINT LOSS AND CORROSION BEGINNING ON THE ROOF OF THE VEHICLE AND HOOD. EVENTUALLY THE FAILURE OF THE PAINT WILL LEAD TO RUST AND CORROSION OF THE ROOF AND SUPPORT SYSTEM OF THE VEHICLE WHICH CAN CAUSE BODILY HARM IF THE VEHICLE IS INVOLVED IN AN ACCIDENT.
NHTSA ODI #11394794
45,000 miles · Jan 11, 2021
Structure
ON THE DASHBOARD IN THE CENTER FRONT WINDSHIELD AREA, PART OF THE CAR SEEMS TO HAVE COME DETACHED. THERE IS A LARGE GAP ABOVE THE VENTILATION/RADIO AND IT SEEMS TO CONTINUE PULLING FURTHER AWAY. I AM NOT SURE IF IT IS DIRECTLY AFFECTING THE VENTILATION/AIR SYSTEM BUT I WAS HEARING SOME STRANGE NOISES. IT HAS BEEN HAPPENING FOR A…
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ON THE DASHBOARD IN THE CENTER FRONT WINDSHIELD AREA, PART OF THE CAR SEEMS TO HAVE COME DETACHED. THERE IS A LARGE GAP ABOVE THE VENTILATION/RADIO AND IT SEEMS TO CONTINUE PULLING FURTHER AWAY. I AM NOT SURE IF IT IS DIRECTLY AFFECTING THE VENTILATION/AIR SYSTEM BUT I WAS HEARING SOME STRANGE NOISES. IT HAS BEEN HAPPENING FOR A WHILE (APPROX. 3+ YEARS) BUT CONTINUES TOO PROGRESSIVELY WORSEN.
NHTSA ODI #11387508
15,000 miles · Aug 20, 2019
StructureWheels
TL* THE CONTACT OWNS A 2012 MAZDA 3. THE CONTACT STATED THAT THE REAR CAMBER WAS SET AT A NEGATIVE ANGLE, WHICH MADE THE REAR TIRES WEAR OUT. THE CONTACT STATED THAT ONLY THE INSIDE OF THE REAR TIRES MADE CONTACT WITH THE ROAD AND THE DESIGN WAS SET UP FOR RACING RATHER THAN NORMAL DRIVING. AN UNKNOWN DEALER STATED THAT NOTHING …
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TL* THE CONTACT OWNS A 2012 MAZDA 3. THE CONTACT STATED THAT THE REAR CAMBER WAS SET AT A NEGATIVE ANGLE, WHICH MADE THE REAR TIRES WEAR OUT. THE CONTACT STATED THAT ONLY THE INSIDE OF THE REAR TIRES MADE CONTACT WITH THE ROAD AND THE DESIGN WAS SET UP FOR RACING RATHER THAN NORMAL DRIVING. AN UNKNOWN DEALER STATED THAT NOTHING COULD BE DONE ABOUT THE DESIGN. THE MANUFACTURER WAS CALLED AND THE CONTACT WAS SUPPOSED TO CALL THEM BACK WITH THE VIN. THE FAILURE MILEAGE WAS 15,000. THE VIN WAS UNKNOWN.
NHTSA ODI #11245193
Mileage unknown · Jun 28, 2017
Structure
TL* THE CONTACT OWNS A 2012 MAZDA 3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. NORTH POI…
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TL* THE CONTACT OWNS A 2012 MAZDA 3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. NORTH POINTE MAZDA DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE REMEDY WOULD BE PROVIDED ONCE THE PARTS WERE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/24/17*LJ *CN
NHTSA ODI #11001949
Mileage unknown · Jun 21, 2017
Structure
TL* THE CONTACT OWNS A 2012 MAZDA 3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (COREY FAIRBANKS MAZDA) INFORMED THE CONTACT THAT …
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TL* THE CONTACT OWNS A 2012 MAZDA 3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (COREY FAIRBANKS MAZDA) INFORMED THE CONTACT THAT THEY HAD NOT RECEIVED THE PARTS FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THEY WOULD SEND A SECOND LETTER ONCE PARTS WERE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA ODI #11000358
Mileage unknown · Jun 21, 2017
Structure
I GOT A NOTICE FROM MAZDA TELLING ME MY CAR HAS A RECALL ON A LIFT GATE DAMPER THIS HAS BEEN OVER 6 MONTHS AGO AND THEY FAIL TO REPLACE IT
NHTSA ODI #11000353
60,000 miles · May 28, 2017
Structure
VEHICLE WAS PARKED IN THE DRIVE WAY WHEN FOR NO REASON, THE MOONROOF EXPLODED. THE GLASS HAD NO PREVIOUS IMPACT FROM ROCKS, ETC. IT WAS A MILD DAY, NOT HOT AND NOT COLD.
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
Consequence & remedy
Consequence: If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Remedy: Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
EA21002 · Desiccated Air Bag Inflator Rupture
Opened Sep 17, 2021 · No close date supplied
Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Air Bags:frontal:passenger Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
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