Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 14 of 53 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Engine. Review the 23 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 7 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 5 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
1 crash reports0 fire reports0 injury reports
What owners actually said
53 reports
100 miles · Nov 14, 2019
Electrical System
TL* THE CONTACT OWNS A 2019 MAZDA CX-9. THE CONTACT STATED THAT THE VEHICLE'S COMPUTER AND ELECTRICAL SYSTEM FAILED. THE CONTACT STATED THAT THE EMERGENCY BRAKE DID NOT ENGAGE, THE LANE ASSIST DISENGAGED AND STEERED THE VEHICLE INTO ONCOMING TRAFFIC AND A DITCH, AND THE LANE DEPARTURE FEATURE FAILED TO ALERT THE DRIVER WHEN A VE…
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TL* THE CONTACT OWNS A 2019 MAZDA CX-9. THE CONTACT STATED THAT THE VEHICLE'S COMPUTER AND ELECTRICAL SYSTEM FAILED. THE CONTACT STATED THAT THE EMERGENCY BRAKE DID NOT ENGAGE, THE LANE ASSIST DISENGAGED AND STEERED THE VEHICLE INTO ONCOMING TRAFFIC AND A DITCH, AND THE LANE DEPARTURE FEATURE FAILED TO ALERT THE DRIVER WHEN A VEHICLE WAS IN THEIR BLIND SPOT. THE VEHICLE WAS TAKEN TO BASS CARS AND TRUCKS (4032 WEST HOUSTON HARTE EXPRESS WAY, SAN ANGELO, TX 76901, (325)-949-4621) WHERE THE DEALER UPDATED THE COMPUTER; HOWEVER, THE VEHICLE'S CAMERAS WERE NOT REPLACED. THE REPAIR DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 100.
NHTSA ODI #11280204
10,600 miles · Oct 31, 2019
SteeringSuspension
TL* THE CONTACT OWNS A 2019 MAZDA CX-9. WHILE DRIVING IN REVERSE IN ORDER TO PARALLEL PARK THE VEHICLE, THE FRONT AXLE FRACTURED AND CAUSED THE FRONT DRIVER'S SIDE TIRE TO BEND INWARDLY. THE VEHICLE WAS TOWED TO GARDEN CITY MAZDA (LOCATED AT 209 NORTH FRANKLIN ST, HEMPSTEAD, NY 11550, 516-292-7827) WHERE IT WAS DIAGNOSED THAT TH…
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TL* THE CONTACT OWNS A 2019 MAZDA CX-9. WHILE DRIVING IN REVERSE IN ORDER TO PARALLEL PARK THE VEHICLE, THE FRONT AXLE FRACTURED AND CAUSED THE FRONT DRIVER'S SIDE TIRE TO BEND INWARDLY. THE VEHICLE WAS TOWED TO GARDEN CITY MAZDA (LOCATED AT 209 NORTH FRANKLIN ST, HEMPSTEAD, NY 11550, 516-292-7827) WHERE IT WAS DIAGNOSED THAT THE TIE ROD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 1/239794329. THE APPROXIMATE FAILURE MILEAGE WAS 10,600.
NHTSA ODI #11277372
10,263 miles · Mar 4, 2019
Visibility
TL* THE CONTACT OWNS A 2019 MAZDA CX-9. WHILE DRIVING 65 MPH, THE SUN ROOF EXPLODED WITHOUT IMPACT OR WARNING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED JEFF HASS MAZDA (11222 KATY FWY, HOUSTON, TX 77043, (713) 568-4256) AND WAS INFORMED THAT A ROCK MAY HAVE STRUCK THE SUN ROOF. THE VEHICLE WAS NOT DIAGNOS…
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TL* THE CONTACT OWNS A 2019 MAZDA CX-9. WHILE DRIVING 65 MPH, THE SUN ROOF EXPLODED WITHOUT IMPACT OR WARNING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED JEFF HASS MAZDA (11222 KATY FWY, HOUSTON, TX 77043, (713) 568-4256) AND WAS INFORMED THAT A ROCK MAY HAVE STRUCK THE SUN ROOF. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 1-2032092816. THE FAILURE MILEAGE WAS 10,263.
Mazda North American Operations (Mazda) is recalling certain 2018 Mazda3, Mazda6, 2019 CX-3, 2018-2019 MX-5, CX-5, CX-9, and 2019-2020 Mazda2 vehicles. The impeller inside the low-pressure fuel pump may crack and deform, potentially causing the fuel pump to fail.
Consequence & remedy
Consequence: Fuel pump failure may cause an engine stall, increasing the risk of a crash.
Remedy: Dealers will replace the fuel pumps, free of charge. Owner notification letters were mailed July 18, 2022. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 5321K.
Mazda North American Operations (Mazda) is recalling certain 2019 CX-9 vehicles equipped with Sumitomo Falken ZIEX CT50 A/S tires, size P255/50R20 104V, having date code 1619. An incorrect rubber compound may have been used in the tire's manufacturing, allowing the tread to separate and detach.
Consequence & remedy
Consequence: A detached tire tread can decrease vehicle stability and increase the risk of a crash.
Remedy: Mazda will notify owners, and dealers will inspect all four tire serial numbers, replacing the tires as necessary, free of charge. The recall began December 4, 2019. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 4019J.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2019 Mazda CX-9 Problems, Complaints & Recalls | Skip That Year
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