Hi, I have a 2019 Mazda CX-9. It is a certified pre-owned vehicle we purchased in October 2020. Upon going out to our car yesterday, June 12th, 20212, I noticed that the top left of the center console screen appeared to be damaged. I was perplexed because the car was locked and it wasn't there previously. As I touched the sc…
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Hi, I have a 2019 Mazda CX-9. It is a certified pre-owned vehicle we purchased in October 2020. Upon going out to our car yesterday, June 12th, 20212, I noticed that the top left of the center console screen appeared to be damaged. I was perplexed because the car was locked and it wasn't there previously. As I touched the screen, I realized that cracks/peeling were all internal within the screen. I immediately decided to Google the issue to see if others have had similar experiences, and I found dozens and dozens of examples. Separately, there is a safety alert on the issue from Mazda (see here: https://static.nhtsa.gov/odi/tsbs/2018/MC-10134920-9999.pdf). Additionally, the issue has gotten so bad that Mazda has issued a warranty extension for this specific problem (see here: https://static.nhtsa.gov/odi/tsbs/2020/MC-10176061-0001.pdf). The extension only is covering cars made through 4/29/17, and ours was made after that so is not formally covered at the moment. I called Mazda customer service, where both my cars are formally registered, to discuss the issue. They told me the best they could offer was for me to take it to a dealer, have the dealer attempt to have it covered under warranty, and Mazda corporate warranty will respond, but their response is final. If they say it's not covered, there is no debating it. As you can see from the picture, this is the exact issue that is currently being covered free of charge in earlier models. A recall should be issued or Mazda should be directed to expand this to later models since this is clearly not limited to the years they currently have listed. See the picture attached and the links above. Thank you
NHTSA ODI #11469053
400 miles · Jan 26, 2021
Unknown Or Other
UNABLE TO SEE THROUGH THE BACKUP CAMERA WHEN RAINING. IN MOTION AND STATIONARY.
NHTSA ODI #11390056
40,000 miles · Nov 23, 2020
Forward Collision AvoidanceUnknown Or Other
MAZDA SMART BRAKING SYSTEM, FRONT RADAR WARNING LIGHTS COME ON AFTER CAR IS STARTED. WINDSHIELD AND FRONT EMBLEM IS CLEAN. NO INTENSE HEAT. COMES ON EVERY TIME WHEN STARTED. WILL NOT ALLOW CRUISE CONTROL TO BE SET. SOMETIMES A FUNNY BRAKE PEDAL FEEL WHEN APPLIED BUT DOES NOT BRAKE BY ITSELF....YET. THERE HAVE BEEN TSBS ON EARLI…
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MAZDA SMART BRAKING SYSTEM, FRONT RADAR WARNING LIGHTS COME ON AFTER CAR IS STARTED. WINDSHIELD AND FRONT EMBLEM IS CLEAN. NO INTENSE HEAT. COMES ON EVERY TIME WHEN STARTED. WILL NOT ALLOW CRUISE CONTROL TO BE SET. SOMETIMES A FUNNY BRAKE PEDAL FEEL WHEN APPLIED BUT DOES NOT BRAKE BY ITSELF....YET. THERE HAVE BEEN TSBS ON EARLIER MODELS WITH A REPLACEMENT FRONT CAMERA(FSC) FIX. MY CAR DOES HAVE THE 'NEW' CAMERA BUT IS OBVIOUSLY NOT FUNCTIONING PROPERLY.
Mazda North American Operations (Mazda) is recalling certain 2018 Mazda3, Mazda6, 2019 CX-3, 2018-2019 MX-5, CX-5, CX-9, and 2019-2020 Mazda2 vehicles. The impeller inside the low-pressure fuel pump may crack and deform, potentially causing the fuel pump to fail.
Consequence & remedy
Consequence: Fuel pump failure may cause an engine stall, increasing the risk of a crash.
Remedy: Dealers will replace the fuel pumps, free of charge. Owner notification letters were mailed July 18, 2022. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 5321K.
Mazda North American Operations (Mazda) is recalling certain 2019 CX-9 vehicles equipped with Sumitomo Falken ZIEX CT50 A/S tires, size P255/50R20 104V, having date code 1619. An incorrect rubber compound may have been used in the tire's manufacturing, allowing the tread to separate and detach.
Consequence & remedy
Consequence: A detached tire tread can decrease vehicle stability and increase the risk of a crash.
Remedy: Mazda will notify owners, and dealers will inspect all four tire serial numbers, replacing the tires as necessary, free of charge. The recall began December 4, 2019. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 4019J.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2019 Mazda CX-9 Problems, Complaints & Recalls | Skip That Year