NHTSA owner reports · September 18, 2026 snapshot.
Suspension complaints
6 reportsClear category filter120,000 miles · Apr 23, 2024
Suspension
The contact owns a 2009 Mazda CX-9. The contact stated that while driving at an undisclosed speed and depressing the brake pedal, the vehicle made an abnormal sound. The contact stated the brake pads and rotors were replaced; however, the abnormal sound persisted. The contact called and informed the dealer of the issue however, …
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The contact owns a 2009 Mazda CX-9. The contact stated that while driving at an undisclosed speed and depressing the brake pedal, the vehicle made an abnormal sound. The contact stated the brake pads and rotors were replaced; however, the abnormal sound persisted. The contact called and informed the dealer of the issue however, the vehicle was not diagnosed or repaired. The contact referenced NHTSA Campaign Number: 15V451000 (Suspension) as a possible solution for the failure; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.
NHTSA ODI #11584693
Mileage unknown · Sep 11, 2016
Suspension
I RECEIVED A NOTICE THAT WATER MAY ENTER THE FRONT SUSPENSION LOWER ARM BALL JOINT FITTINGS DURING DRIVING. NOTHING HAS HAPPENED SINCE RECEIVING A NOTICE IN SEPTEMBER 2015. THEY SAID PARTS ARE NOT AVAILABLE AND THEY WILL NOTIFY ME WHEN THEY ARE AVAILABLE.
NHTSA ODI #10905654
74,000 miles · Mar 11, 2016
SteeringSuspensionWheels
WHILE TRAVELING @ ABOUT 15 MPH MADE A RIGHT TURN UP A ONE WAY STREET, CAR MADE A LOUD THUMP SOUND AND LURCHED FORWARD. AT WHICH POINT THE CAR STOPPED AND I WAS NOT ABLE TO MOVE BACK OR FORWARD. EXITED VEHICLE TO FIND DRIVER SIDE WHEEL BROKE OFF AND MOVED FORWARD IN THE WHEEL WELL. MAZDA ROADSIDE WAS CALLED AND FLATBED SERVICE A…
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WHILE TRAVELING @ ABOUT 15 MPH MADE A RIGHT TURN UP A ONE WAY STREET, CAR MADE A LOUD THUMP SOUND AND LURCHED FORWARD. AT WHICH POINT THE CAR STOPPED AND I WAS NOT ABLE TO MOVE BACK OR FORWARD. EXITED VEHICLE TO FIND DRIVER SIDE WHEEL BROKE OFF AND MOVED FORWARD IN THE WHEEL WELL. MAZDA ROADSIDE WAS CALLED AND FLATBED SERVICE ARRANGED. CAR IS WELL MAINTAINED AND ONLY HAS 74,000 MILES. MAZDA NEEDS TO ACT QUICKLY ON THIS RECALL ISSUE BECAUSE SOME ONE IS GOING TO GET SERIOUSLY INJURED OR KIILLED (DRIVING AT HIGHWAY SPEEDS)
NHTSA ODI #10846219
70,000 miles · Feb 26, 2016
Suspension
TL* THE CONTACT OWNS A 2009 MAZDA CX-9. WHILE DRIVING AT VARIOUS SPEEDS, AN ABNORMAL NOISE WAS HEARD WHILE ATTEMPTING TO MAKE A LEFT TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE DRIVER SIDE LOWER CONTROL ARM WAS FAILING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT…
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TL* THE CONTACT OWNS A 2009 MAZDA CX-9. WHILE DRIVING AT VARIOUS SPEEDS, AN ABNORMAL NOISE WAS HEARD WHILE ATTEMPTING TO MAKE A LEFT TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE DRIVER SIDE LOWER CONTROL ARM WAS FAILING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI #10838592
38,900 miles · Oct 1, 2015
Suspension
TL* THE CONTACT OWNS A 2009 MAZDA CX-9. WHILE DRIVING DOWNHILL AT APPROXIMATELY 75 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE SHOOK VIOLENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BALL JOINT AND LOWER CONTROL ARM SEPARATED AND THE RACK AND PINION FAILED AND NEEDED TO BE REPLAC…
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TL* THE CONTACT OWNS A 2009 MAZDA CX-9. WHILE DRIVING DOWNHILL AT APPROXIMATELY 75 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE SHOOK VIOLENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BALL JOINT AND LOWER CONTROL ARM SEPARATED AND THE RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION) HOWEVER, PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 38,900.
NHTSA ODI #10778973
65,000 miles · Sep 25, 2015
Suspension
TL* THE CONTACT OWNS A 2009 MAZDA CX-9. WHILE DRIVING APPROXIMATELY 20 MPH, THERE WAS AN ABNORMAL NOISE, THE BALL JOINTS FAILED, AND THE VEHICLE SUDDENLY STOPPED. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION); HOWEVER, TH…
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TL* THE CONTACT OWNS A 2009 MAZDA CX-9. WHILE DRIVING APPROXIMATELY 20 MPH, THERE WAS AN ABNORMAL NOISE, THE BALL JOINTS FAILED, AND THE VEHICLE SUDDENLY STOPPED. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
NHTSA ODI #10777770
Official recalls
6Oct 31, 2019
Mazda North American Operations (Mazda) is recalling certain 2007-2012 CX-7, CX-9, and 2009-2012 Maza6 vehicles. These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Owners are advised not to drive their vehicles until the repair has been performed. Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. The recall began December 3, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 1317F. Note: This recall supersedes recalls 16V356 and 17V012.
Jan 9, 2018
Mazda North American Operations (Mazda) is recalling certain 2013 Mazda6 and CX-9 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, unless covered in "Zone A," Mazda is recalling certain 2010 Mazda6, CX-7 and CX-9 vehicles sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, unless covered in Zone A or Zone B, Mazda is recalling certain 2009 Mazda6, CX-7, and CX-9 vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began March 2, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1317F.
Jul 18, 2017
Mazda North America Operations (Mazda) is recalling certain 2012 CX-7, CX-9 and Mazda6 vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Mazda is recalling certain 2009 CX-7, CX-9 and Mazda6 vehicles sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Mazda is recalling certain 2007-2008 CX-7 and CX-9 sold, or ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Consequence & remedy
Consequence: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy: Owners are advised not to drive their vehicles until the remedy is performed. Mazda will notify owners, and dealers will replace the front passenger side air bag inflator with an alternate inflator, free of charge. The recall began October 4, 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1317F. Note: This recall supersedes recall 17V-012.
Jun 29, 2017
Mazda North America Operations (Mazda) is recalling certain 2009-2011 Mazda6, and 2007-2011 CX-7 and CX-9 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Consequence & remedy
Consequence: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy: Owners are advised not to drive their vehicles until the remedy is performed. Mazda will notify owners, and dealers will replace the passenger frontal air bag inflator with an alternate inflator, free of charge. The recall began on August 30, 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1317F. Note: This recall supersedes recall 16V356 and all vehicles that were not remedied under that campaign are now covered by this one.
Jul 20, 2015
Mazda North American Operations (Mazda) is recalling certain model year 2007-2014 CX-9 vehicles manufactured October 24, 2006, to December 28, 2013. The affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.
Consequence & remedy
Consequence: Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.
Remedy: Mazda will notify owners, and dealers will replace both the left and right lower control arms, free of charge. The recall began on September 14, 2015. The recall will begin with model year 2007-2009 vehicles registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington D.C., West Virginia, and Wisconsin. The second phase will be for model year 2010-2014 vehicles in the same states. Finally, all remaining vehicles will be remedied. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 8515G.
Additional source detail variants (2)
Suspension:front:control Arm:lower Ball Joint
Mazda North American Operations (Mazda) is recalling certain model year 2007-2014 CX-9 vehicles manufactured October 24, 2006, to December 28, 2013. The affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.
Consequence: Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.
Remedy: Mazda will notify owners, and dealers will replace both the left and right lower control arms, free of charge. The recall began on September 14, 2015. The recall will begin with model year 2007-2009 vehicles registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington D.C., West Virginia, and Wisconsin. The second phase will be for model year 2010-2014 vehicles in the same states. Finally, all remaining vehicles will be remedied. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 8515G.
Suspension:front:control Arm:lower Arm
Mazda North American Operations (Mazda) is recalling certain model year 2007-2014 CX-9 vehicles manufactured October 24, 2006, to December 28, 2013. The affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.
Consequence: Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.
Remedy: Mazda will notify owners, and dealers will replace both the left and right lower control arms, free of charge. The recall began on September 14, 2015. The recall will begin with model year 2007-2009 vehicles registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington D.C., West Virginia, and Wisconsin. The second phase will be for model year 2010-2014 vehicles in the same states. Finally, all remaining vehicles will be remedied. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 8515G.
Feb 23, 2009
MAZDA IS RECALLING 30,600 MY 2007-2009 CX9 VEHICLES EQUIPPED WITH POWER ADJUSTABLE SEAT WITH POSITION MEMORY FUNCTION. THE SEAT HARNESS ROUTED UNDERNEATH THE SEAT CUSHION MAY INTERFERE WITH THE FRONT COVER BRACKET WHICH IS ATTACHED ON THE FRONT SIDE OF THE SEAT CUSHION. DUE TO THIS THE COVERING OF THE SEAT HARNESS MAY BE DAMAGED, THE CORE WIRE OF THE HARNESS MAY TOUCH WITH THE BRACKET AND RESULT IN SHORT CIRCUIT.
Consequence & remedy
Consequence: DRIVERS WILL EXPERIENCE CERTAIN FUNCTIONS THAT ARE UNCONTROLLABLE WHICH WILL CAUSE SERIOUS DIFFICULTIES IN DRIVING INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT THE SEAT HARNESS AND FASTEN THE SEAT FRAME WITH A CABLE TIE. THE HARNESS COVERING WILL BE REPAIR FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN ON OR BEFORE MARCH 16, 2009. OWNERS MAY CONTACT MAZDA AT 1-800-222-5500.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE15022 · Lower Ball Joint Separation
Opened Jun 9, 2015 · Closed Aug 20, 2015
Status: closed (inferred from source dates) · Suspension:front:control Arm:lower Ball Joint
In an July 7,2015 letter to NHTSA, Mazda identified a safety defect that could result in lower ball joint separation in approximately 193,484 model year (MY) 2007 through 2014 Mazda CX-9 vehicles (NHTSA Recall No. 15V-451,Mazda 8515G).Mazda indicated that damage to the ball joint boot may allow water to enter the front suspension ball joint fitting during use which may result in premature ball joint wear and a progressively looser joint.In January 2014, Mazda implemented redesigned lower control arms in production vehicles to improve the durability of the lower ball joints.The redesign involved changing the shape of the top surface of the ball joint boot cover and adding a suspension plate to the undersurface of the knuckle.Mazda's recall will replace the defect lower control arms with the redesigned parts.ODI's analysis of information collected during PE15-022 identified a total of 62 ball joint separation incidents, including 34 identified in ODI complaints and 31 identified in Mazda complaints and field reports (3 of the Mazda records involve vehicles/incidents that were also reported to ODI).When Mazda's design change was implemented, most of the field experience related to lower ball joints involved complaints of noise and premature wear-out.Only 1 of the ODI and 6 of the additional Mazda separation complaints identified in ODI's analysis were reported prior to January 2014.Significant increases in the number and trend in separation complaints were observed in 2015, when 30 of the ODI complaints and 16 of the additional Mazda complaints were reported.The report trend appears to be accelerating, with 29 of the reports received after ODI opened PE15-022 on June 9, 2015.There has been one crash reported to ODI related to the alleged defect (VOQ 10746510). This investigation is closed based on Mazda's recall.The 34 VOQs associated with this investigation are: 10747358, 10746510, 10744897, 10743509, 10736229, 10735938, 10734763, 10734302, 10734290, 10733813, 10732578, 10732217, 10732154, 10731850, 10730736, 10730280, 10730143, 10730114, 10726622, 10726480 10726448, 10726168, 10725839, 10725567, 10725488, 10725427, 10725390, 10717510, 10714469, 10695142, 10668978, 10648429, 10640541, 10546535
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