2019 Mazda CX-5

THE FUEL LOW LEVEL LIGHT IS NOT TRIGGERED UNTIL 12 MILES OR LESS OF FUEL REMAINING. THE SERVICE BULLETIN PROVIDED BY THE DEALERSHIP, MED CENTER MAZDA IN PELHAM ALABAMA, SHOWS THAT WHEN THE FUEL GAUGE SENDER VOLTAGE FROM THE RBCM AND THE FUEL INJECTION AMOUNT FROM THE PCM BOTH AGREE THAT 2,6 GALLONS REMAIN THE INSTRUMENT CLUSTER POWERS A TRANSISTOR AND TURNS THE LIGHT ON. IN A DISCUSSION WITH THE SERVICE ADVISOR, WE WERE TRYING TO FIGURE OUT IF THERE ARE 2.6 GALLONS REMAINING THEN WHY THE MILES TO EMPTY DOES NOT REGISTER 30-50 BASED ON THE EPA RATINGS FOR THE VEHICLE. WE DECIDED TO DISCONNECT THE BATTERY TO CLEAR ANY RESIDUAL INFORMATION IN THE COMPUTER AND RESET THE AVERAGE FUEL ECONOMY SYSTEM. WHILE DRIVING THE MAZDA CX-5 LESS THAN 24 HOURS AFTER GETTING IT BACK FROM THE DEALER SERVICE DEPARTMENT, THE FUEL LOW LEVEL LIGHT DID NOT ILLUMINATE UNTIL 6 (SIX) MILES TO EMPTY. I EXITED THE INTERSTATE AND DROVE THE VEHICLE ABOUT 5 MILES TO MY HOME. THE MILES TO EMPTY READ 0 (ZERO) WHEN PULLING IN MY DRIVEWAY. I PARKED THE MAZDA AND CHANGED VEHICLES TO COMPLETE MY TASKS FOR THE DAY. UPON STARTING THE MAZDA THE NEXT MORNING, THE MILES TO EMPTY STILL SHOWED 0 (ZERO) WHILE ALSO SHOWING AN AVERAGE FUEL ECONOMY AT 24+ MPG. I THEN DROVE TO THE GAS STATION WHERE 13.573 GALLONS WERE REQUIRED TO FILL THE TANK. THAT LEAVES APPROXIMATELY 1/10TH OF A GALLON UNTIL THE CAR RAN OUT OF FUEL, ALTHOUGH I HAD ONLY TRAVELED 6-7 MILES AFTER THE LIGHT CAME ON. BOTTOM LINE: THERE WAS DEFINITELY LESS THAN 2.6 GALLONS IN THE TANK WHEN THE FUEL LOW LIGHT ILLUMINATED WHICH COULD HAVE CAUSED THE VEHICLE TO QUIT IN THE MIDDLE OF THE INTERSTATE AND WHICH COULD ALSO BE DAMAGING THE FUEL SYSTEM. THE COMPUTERS, PROGRAMMING, AND/OR SENSORS ARE MALFUNCTIONING. THE MALFUNCTIONING FUEL SYSTEM ON THE 2019 MAZDA CX-5 COULD POTENTIALLY LEAD TO AN ACCIDENT.

EXTREME PAINT CHIPPING (DOWN TO THE PRIMER/METAL) ON THE HOOD PRIMARILY. COLOR IS SOUL RED. THE PAINT APPEARS TO BE BRITTLE AND NOT PROPERLY BONDED TO THE PRIMER/METAL. CHIPPING STARTED OCCURRING THE FIRST MONTH AFTER PURCHASE AND HAS CONTINUED TO GAIN MORE CHIPS. THE CAR IS DRIVEN MOSTLY FOR CITY COMMUTING. THIS CAR HAS THE MOST FRAGILE PAINT I HAVE EVER EXPERIENCED. I HAVE PURCHASED A NEW NISSAN, HONDA AND SUBARU IN THE PAST AND NONE HAVE HAD THIS PROBLEM. I HAVE SEEN MANY PEOPLE COMPLAINING ABOUT THIS ISSUE WITH MAZDA ONLINE, IT NEEDS TO BE INVESTIGATED FOR A POSSIBLE CLASS ACTION LAW SUIT.

IN JULY 2019 (APPROXIMATELY 2 MONTHS AFTER DELIVERY) MY 2019 MAZDA CX-5 BEGAN TO DRIVE ROUGHLY AT SLOW SPEEDS- SPECIFICALLY SPEEDS 15 MPH OR BELOW. THE VEHICLE WOULD NOT COAST (EVEN DOWNHILL) AND WOULD SEEM TO SLIP OUT OF GEAR (THIS VEHICLE HAS AN AUTOMATIC TRANSMISSION). MORE SPECIFICALLY, THE VEHICLE WOULD BUCK AND LURCH ON IT'S OWN WITHOUT ENGAGING THE ACCELERATOR OR BRAKE. THIS WAS HAPPENING GOING UPHILL, DOWNHILL AND ON FLAT GRADE. I BROUGHT THE VEHICLE TO THE DEALER AND AT THEIR REQUEST TOOK AN EMPLOYEE FOR A DRIVE SO THEY COULD FEEL IT. THE EMPLOYEE DID FEEL IT, TOLD THE SERVICE MANAGER, WHO THEN TOLD ME THAT, "THEY ARE SUPPOSED TO DRIVE LIKE THAT." HE SAID HE DROVE AROUND ANOTHER VEHICLE ON THE LOT THAT IS THE SAME MODEL AND YEAR, AND THAT IT PERFORMED THE SAME. PLEASE NOTE THAT THIS IS NOT THE SAME PERSON WHO WAS IN THE CAR TO EXPERIENCE HOW MY CAR WAS DRIVING. I PERSONALLY KNOW TWO OTHER PEOPLE WHO HAVE THE SAME EXACT YEAR AND MODEL CX-5. I SHARED MY EXPERIENCE WITH BOTH OWNERS- THEY BOTH TOLD ME THAT THEIR CARS DO NOT PERFORM IN THAT WAY. ADDITIONALLY, I DROVE ONE OF THOSE VEHICLE AND THAT ONE DID NOT PERFORM IN THE SAME WAY THAT MINE DOES. I AM CONCERNED THAT THIS ISSUE IS BEING BRUSHED OFF. THERE IS NO WAY THAT MAZDA WOULD PURPOSELY DESIGN A CAR SO THAT IT JERKS, LURCHES, AND BUCKS AT SLOW SPEEDS. I HAVE READ REVIEWS ON ONLINE MESSAGE BOARDS WHERE OTHERS DO COMPLAIN OF SIMILAR EXPERIENCES, WHICH IS EVEN MORE CONCERNING. THIS POSES A SAFETY ISSUE FOR THE DRIVER, PASSENGERS, AND OTHERS ON THE ROAD WHO MAY BE DRIVING NEARBY. I HAVE AN APPOINTMENT AND WILL BE TAKING THE CAR BACK THIS COMING MONDAY TO TRY AND FURTHER ADDRESS THIS ISSUE, BUT FELT IT NECESSARY TO FILE HERE IN THE CASE THAT FURTHER ACTION NEEDS TO BE TAKEN AT A LARGER SCALE SINCE IT APPEARS AS IF OTHERS, THOUGH NOT ALL, 2019 MAZDA CX-5 OWNERS ARE EXPERIENCING THE SAME. *TR

TL* THE CONTACT OWNS A 2019 MAZDA CX5. THE CONTACT STATED THAT THE ENGINE FAILED. THE DRIVER NOTICED THAT ENGINE OIL WAS LEAKING ON THE GROUND. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER WHOM ADVISED THAT THE ENGINE NEEDED TO BE REPLACED. THE ENGINE WAS REPLACED. HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE VEHICLE CABIN FILLED UP WITH SMOKE WHEN THE CONTACT DROVE THE VEHICLE HOME AND THE CONTACT FOUND THAT THE ENGINE WAS LEAKING OIL. THE VEHICLE WAS TOWED BACK TO AN UNKNOWN DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 7,800.

THE DRIVER'S SIDE MIRROR WOULD VIBRATE EXCESSIVELY AT HIGH SPEED. THE CAR WAS TAKEN TO TWO DIFFERENT DEALERSHIP BUT THEY COULDN'T FIGURE OUT HOW TO FIX THAT. 2019 CX5 EXHIBITS AN EXCESSIVE VIBRATION FROM THE DRIVER-SIDE POWER DOOR MIRROR GLASS WHEN THE VEHICLE IS DRIVEN AT HIGH SPEEDS. THIS CONCERN MAY BE DUE TO A LACK OF RIGIDITY OF THE MIRROR BASE SO THE MIRROR VIBRATES WHEN IT RECEIVES VEHICLE VIBRATION OR WIND PRESSURE. WITH THE WEATHER WARMING UP, STUFF INSIDE THE DOOR PANELS IS EXPANDING WHICH MAGNIFIES THE VIBRATION ISSUE. VIBRATION NOISE IS GETTING WORSE COMING FROM BOTH DOOR PANELS WHEN THE CAR HITS A CRACK, BUMP, POTHOLE, OR WHEN THE RADIO IS ON. MAZDA CORPORATION LACKS INTEGRITY AND REFUSE TO ADMIT THAT THEY HAVE A SERIOUS ISSUE DUE TO THEIR POOR QUALITY CONTROL. THIS IS ISN'T A NEW PROBLEM. 2013-2015 CX-5 HAD SAME ISSUE WITH DRIVER'S SIDE MIRROR VIBRATION BUT THEY ISSUED A RECALL AND THE PROBLEM WAS FROM THE DOOR PANEL WHICH LACKED SUPPORT AND WAS POORLY MADE IN THE 1ST PLACE.

MRCC (MAZDA RADAR CRUISE CONTROL) WILL UNEXPECTEDLY DECREASE VEHICLE SPEED WHEN IN A TURN EVEN IF NOT FOLLOWING ANOTHER VEHICLE. SPEED DECREASE HAPPENS REGARDLESS OF VEHICLE SPEED. AMOUNT OF DECREASE IS SEVERE DEPENDING ON "SHARPNESS" OF THE TURN, BUT WILL HAPPEN EVEN ON GENTLE SWEEPING TURNS ON AN INTERSTATE HIGHWAY. BEHAVIOR IS REPRODUCIBLE DURING ALL VARIETY OF DRIVING CONDITIONS.

THE VEHICLE WAS PARKED OUTSIDE, BEHIND MY HOUSE OFF OF AN ALLEY IN A PRIVATE PARKING SPACE WHERE IT HAD BEEN UNMOVED FOR THREE DAYS. IT HAD SNOWED OVER THE PAST TWO DAYS. THE TEMPERATURE WAS IN THE 20'S. THE CAR IS TWO MONTHS OLD (1171 MILES). I RAISED THE REAR HATCH TO RETRIEVE A SNOW BRUSH. REAR HATCH CLOSED. I STARTED TO WALK TOWARDS THE PASSENGER DOOR WHEN I HEARD A LOUD CRACKING SOUND. THEN THE REAR WINDOW SELF-DESTRUCTED. IT JUST FELL TO PIECES. I DO NOT WANT TO DWELL ON THE SERIOUS PROBLEMS THIS MIGHT HAVE CAUSED IF THE SELF-DESTRUCTING WINDOW HAD OCCURRED 10 MINUTES LATER WHEN I WAS GOING TO BE DRIVING ON A HIGHWAY.