2019 Mazda CX-5

The contact owns a 2019 Mazda CX-5. The contact stated that her daughter received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) and scheduled an appointment for August 1; however, upon arrival at the dealer she was informed that the part was not available. The contact stated that the dealer had been called several times and it was confirmed that the part was not available and that the contact would receive a call back. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Mazda CX-5. The contact received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The consumer stated that Mazda still have not performed the recall for the vehicle.

The contact owns a 2019 Mazda CX-5. The contact received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Mazda CX-5. The contact received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Mazda CX5. The contact received notification of NHTSA campaign number 21V875000(Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not yet available and would not be available until mid-summer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated on two separate occasions while driving at undisclosed speeds, the vehicle stalled without warning. After a restart, the vehicle operated as designed. The contact was concerned that the failure might occur while driving on a busy freeway. VIN tool confirms parts not available. The failure mileage was 5,000.