2019 Mazda CX-5

My Mazda connect touch screen operates by itself (ghost touch) while driving down the road. My safety is at risk trying to press button to get it turned off, while driving down the road. It is a huge distraction. The volume speakers at the high level and continues to beep and yell your audio will be at this volume level (the loudest). It is not listed as a recall foe this make and model, but should be. Doing further research this looks to be an issue with all of their vehicles and Mazda is not holding themselves accountable or trying to fix the issue in newer vehicles. There have not been any warning signs. I’ve had my car for 5 years come this August and my vehicles has been doing this for about 6 months now.

The infotainment screen is malfunctioning and acts on it own. Random parts of the screen are touched on its own creating a lot of distractions. Examples are changing of screens, settings, ending my navigation, calling contacts etcetera. This is a huge safety hazard and Mazda dealerships are charging for diagnosis for a commonly known issue, claiming the cause is unknown, despite numerous posts and threads online linking this to a screen delaminiation issue.

As I was driving home one day in February 2024, my car felt like a strong gust of wind was getting up underneath the hood of my car, causing it to pull left and right slightly. When checking the weather, wind gusts were at 5 MPH and you could barely see trees/leaf movement. I pulled off the side of the road, checked underneath the car to see if anything was dragging/missing and all was fine. As I started driving again, I then noticed my RPM's vs MPH was very strange. When accelerating, the car randomly increased up to 4,500 RPM when trying to go 45 MPH, then shifted down to 2,000 RPM's once I reached 45 MPH. But, no matter if I left my foot on the gas pedal, lifted my foot off of the gas pedal or hit the breaks, the car would not move off of 2,000 RPM's until I pressed my foot on the break all the way down to the floorboard. No lights came on at all. I took it to the dealership that I purchased it from, expressing the scary feeling of the driving the car and showing video proof of what the car was doing in RPM's vs MPH. After further conclusion, they determined that a "sensor" had gone bad. The thought that a plastic, electronic sensor going back caused my car to feel that way and put my life at risk while driving is a scary thought. Fast-forward to April of 2024, similar symptoms have come back again. Wind feeling like it's getting under my hood, causing the car to pull left and right, RPM's not matching up and now a hot engine with no warning light coming on, is questioning if it's this particular sensor again. Not to mention, I had it inspected by the dealership two weeks ago and had an oil change done to it and the dealership said "everything looks great". You should have zero thought or worry when operating your personal vehicle, but in the past three months, I have taken my car to the dealership and or a mechanic 7 times with thoughts/worries about my car. This car has now turned into a "lemon" as one would call it and I'm terrified to even start the car.

The electrical system malfunctions repeatedly. The volume on the navigation will set to maximum by itself. This is alarming and poses a safety risk. It also randomly texts people detailed location information of the driver. This is a safety risk for minors and people in abusive relationships or with a PFA order. It appears to be a common problem with this car.

Infotainment Issue (Ghost Touch Issue). Mazda has been experiencing problems with the Infotainment Issue (all around the globe.. I am located in Mexico. Not sure if this channel is the right way to ask for help outside the USA); in different models such as Mazda 3, CX5, etc. My Mazda CX5 is a 2019 year model with only 10,000 miles. The "Ghost Touch Issue" started just after the 3 year warranty expired. I have the extended warranty but Mazda just confirmed this issue is not covered anymore and I need to pay approximately $1,000 US Dlls to fix the issue (and only 3 months warranty... recommendation not to park the car under the sun which for me is ridiculous). This "Ghost Touch Issue is more than an annoyance. IT IS DANGEROUS. The vehicle itself says not to play with the system while driving. When the volume goes to max suddenly on the radio and channels or worse, settings suddenly change beeping with each change (this issue causes music stations to skip around back and forth, unattended phone calls, etc); and IT IS IMPOSSIBLE NOT TO BE DISTRACTED. I got involved in a "small" car accident in 2013 due to a distraction while driving due to this crazy "ghost infotainment issue" on my vehicle. Mazda is aware of this issue and issued a service bulletin for 2014-2016 Mazda 3´s to have the screen fixed for no cost. What Mazda is waiting for to fix-make a recall and fix the issue at once? As outlined before this is a Manufacturer issue and they need to get accountable of this. Thanks in advance for your follow up and attention.

Mazda ships a defective touchscreen that will degrade and eventually register phantom inputs to the infotainment system. In my vehicle, the screen was able to randomly access my settings, including for safety (blind spot monitoring) and display (driving units, heads up display, etc) and start messing with my settings. When I was using maps, the screen would randomly zoom into different spots, or change my destination, or modify settings. This was an enormous distraction and rendered the screen useless. Also, I was never sure if I stopped the car from changing settings related to vehicle safety because I can't keep my eyes on the screen while I'm driving. It was just registering random inputs all over the screen while the vehicle was in motion.

There is a known “ghost touch” issue with this vehicle. I did not realize that until recently but the infotainment screen will randomly activate when at low speeds and/or stopped. This has caused distractions while driving as sometimes it will actually initiate phone calls on its own. Mazda has a technical service bulletin on this but has issued no recall

There is a known issue with the infotainment systems of several makes/models within a certain date range of Mazda vehicles called Ghost Touch. It seems to mainly occur in very hot or cold weather. The touch screen will press different buttons on the screen on its own, which can be quite dangerous while driving: maps will start directing you to a different location, if you are on a call, it may put the person on hold or call another party. Music skips and pauses. It can cause extremely distracted driving (ie: trying to hang up on someone it has dialed on its own or switch directions back to the original address). Dealerships know about the issue but require a test to be done at the cost of the owner to prove the issue, and then they may or may not cover the cost of the fix. This should be a recall to fix this, but have not. Here is the service alert: [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The touchscreen randomly turns off, has “ghosting” where the touchscreen will do things on its own. Doing research I found this is a known issue with Mazda touchscreens and had a recall for 2013-2016 models. 2017+ models experience the same issues. This seems like a safety issue as many of the safety options and toggles are within the infotainment center.