2017 Mazda CX-5

There is an electrical issue with the infotainment system. It changes settings/programmed setup on its own. It is a known issue that mazda owners call “ghost touch”. This is becoming a safety concern for me as it has toggled for the smart city brake support and blind spot monitoring to toggle to off randomly. Although it is not relied on by myself, it can cause an accident or death if does not engage. Additionally, it has changed my display (driver gages) to the lowest setting which is extremely difficult to see at night. As well as the head unit (infotainment system). When this happened, I could not safely read the speed I was going nor reset the display brightness. Mazda needs to take responsibility of this as all system settings are located in the infotainment system. It has apparently also been a known issue for Mazda dated back to 2013 from researching online. Thank you.

The display operates by itself. This is a known issue commonly called “ghost touch” and Mazda has issued service bulletins for 2014-2016 model year cars. Unfortunately other cars including my 2017 CX-5 are also affected. This is a safety issue as the navigation will stop working and the constant beeping from the ghost clicking is very distracting and can lead to the driver not focusing on the road. Mazda should be required to recall all affected model years, not just the 2014-2016.

I have made carmax aware of the issue I was driving on the interstate in PA, when out of nowhere the check engine light turned on and the car stalled and stopped working the speedometer went down drastically almost causing me to get into a car accident, I was able to continue going slowly on the emergency lane until the car stopped it was freezing weather and there was no one in sight to help not even an emergency vehicle they told me it was an 02 sensor that they fixed it and once again I am driving and pulling into my driveway the car shut off mid drive and the brake would not work I had to pull the emergency brake i almost got into an accident I would've driven the car into my neighbor's property this 02 sensor is bad there's a bad scent and also now all the electrical has gone haywire i have also made them aware of this since May i have videos of everything shutting on and off please help me I dont want to die because of this car and no one is helping me

Check engine light went on at 56mph and stalled the vehicle. Almost causing and accident all lights on dash went on and off. I stopped turn the vehicle off then on and only the check engine light went on but started stalling after accelerating again the after about 3 mile the lights and stalling happened again. This can cause a major accident

The infotainment display operates by itself. This is a known issue commonly called “ghost touch” and Mazda has issued service bulletins for 2014-2016 model year cars. Unfortunately other cars including my 2017 CX-5 are also affected. This is a safety issue as the navigation will stop working and the constant beeping from the ghost clicking is very distracting and can lead to the driver not focusing on the road. Mazda should be required to recall all affected model years, not just the 2014-2016.

The navigation display turns fails / turns off and on throughout the drive. It turns on then goes off while backing out with the rearview camera in use. It goes off during drives, while directions are in use, while calls are in session, and with no active use at all. After checking online I found that numerous Mazda owners experience the same with thief CX5-s but there is no collective effort by Mazda to find a solution. I paid for extended warranty with Navigation Display covered and they still cannot find a solution. This is more than inconvenience. It is a serious safety issue when physical distraction is caused by manufacturer defect which can lead to accidents on the highway at high speeds relying on the navigation, while backing up viewing the camera, while driving on windy roads and the screen goes out. The auto response for most drivers is to try and reach for the phone to continue directions, stop abruptly if backing up and the screen goes out, reach for the phone to take it off blue tooth so the hands free conversation is not dropped. It is not to much to expect a major auto manufacturer to have a stable navigation screen. The local dealerships do not take it seriously. How can this matter be escalated as a matter of safety?

The main screen in the middle of the vehicle experiences “ghost touches” or acts like it’s being controlled sporadically without any buttons or the screen being touched. It does it so aggressively that it causes major distraction while driving and will even change navigation routes while driving and make calls while trying to navigate. This is a huge safety issue especially for younger drivers that can’t handle this well. It makes beeping sounds and changes the screens very quickly and many times I’m unable to stop it. I’ve researched ways to fix it online with no success without spending a large amount of money at a dealership. I’ve seen many many people online with the same issue. I bought the vehicle new, and it began doing this within the first year.

Blind spot monitoring system warning appears on dashboard of vehicle after driving for about 50-60 miles. This occurs only when I drive >50-60 miles in one trip without shutting off my vehicle. Speed does not matter. My sensors will not work until I turn off my car and turn it back on. This started as soon as I purchased my vehicle in July 2020. 1 previous owner (lease) before I purchased the vehicle. No prior accidents. Got the vehicle at ~30,000 miles. In January 2021, I drifted off the freeway and hit a tree going 35 mph during a snow storm. It was only myself (driver) and a passenger in the front seat at the time of the incident. Both were wearing seatbelts. The seat belts locked up, but airbags never deployed for myself or the adult passenger in the front seat. Driver sustained no injuries, but the passenger smashed their knee into the glove compartment and smacked their head on the window/seatbelt holder on the side of the interior wall. The passenger was asleep during the incident, which may have explained why they did not brace themselves. One minute we were on the freeway, then we hit a slippery spot, and within seconds we were head on with a tree. Drove away to avoid the possibility of any vehicles following my path and smashing into us. Car was still driveable somehow. Car was repaired after 3 weeks at Caliber Collision and looked great. Sensor issue persists still, but unrelated to accident. Mentioned it to Caliber Collision when vehicle was being repaired and they had a Mazda service person come out with a sensor machine and they could not find the issue.