2021 Mazda CX-30

The vehicle experienced a premature internal A/C failure, resulting in a total loss of climate control refrigerant. Because the A/C system failed, the vehicle's windshield defroster completely stopped removing humidity and moisture from the cabin air. This caused the front windshield to instantly and severely fog over while operating the vehicle completely obstructing forward driver visibility. The manufacturer has issued Technical Service Bulletin (TSB) MC-10203760-0001 for factory evaporator defect on 2021 models, acknowledging low refrigerant charge due to component leakage. However, the manufacturer's current TSB VIN cutoff is too narrow. My vehicle is a 2021 model built at the same facility experiencing the exact same component failure past the arbitrary cutoff, proving the dangerous defect extends into later production runs. The current parameters must be expanded to protect public safety and a recall needs to be initiated to fix the issue.

I picked up my certified pre owned CX-30 just 2 days ago and noticed the windshield appears distorted or wavy which results in eye strain and headaches. This seems to occur in the left side of the windshield. It is difficult to focus for long periods of time. I asked another person to drive the car and they confirmed it nearly instantly. I recently learned this is a known issue with the vehicle.

Was driving on interstate, during the afternoon, not close to any other traffic ahead. It was neither raining nor particularly windy. I heard a very loud “explosion” sound, like a gunshot. I pulled over and my sunroof is bowed OUTWARD a little, and missing a big section of glass. There is no rock or debris laying on the interior screen, and the sunroof is NOT concave like from an impact. It is clearly blown upward.

Notable distortion in the windshield horizontally through driver and passenger areas. Dealership has been helpful in replacing the windshield three times thus far. The most recent windshield is clearer but still with notable distortion and is considered an aftermarket windshield. Mazda is aware of the issue and was told they are giving pushback on replacements. This issue is noted numerous times on multiple Mazda forums with no solution. From conversations with the dealership, Mazda is claiming this is normal especially close to the pillars due to vehicle design. This issue causes driver fatigue and distance perception problems while driving which is considered a road safety concern. Paperwork and vehicle are available for inspection upon request.

Yesterday I heard a very light ting sound. I did not think much of it. When I stopped I checked for any windshield damage, I could not locate any. After having the car parked for several hours, to my utter shock I had about a 1' long crack in my windshield. After looking for some time, I located the microscopic chip that caused the issue. I believe the windshield is defective! It is either too thin, too brittle, or both. Which could be a safety hazard.

The windshield in my 2021 CX30 had a distorted view on the passenger side of vehicle. Took it in to dealership who confirmed that there was obvious distortion in the windshield. Windshield was replaced and the new windshield has the same issue. Mazda is now saying that it is "normal" to have some distortion on this particular model and they will not replace the windshield again.

Manufacturing defect in the windshield glass: distorted/warped windshield glass causing waves/ripples. Result: impaired visibility when operating vehicle and rapid eye fatigue. Google search (forums) indicates that this is a well known issue on several Mazda models. The issue presumably existed at factory. I noticed upon purchase as CPO at 6k miles. Available for inspection if needed.