2021 Mazda CX-30

The contact owns a 2021 Mazda CX-30. The contact stated that while the contact's wife was driving at an undisclosed speed, several unknown warning lights illuminated. The contact stated that the vehicle decelerated to 20 MPH. The contact's wife drove the vehicle to a safe location and parked the vehicle. The vehicle was towed to an independent mechanic, but the mechanic was unable to duplicate the failure. The contact stated that the independent mechanic reset the codes and the vehicle operated as intended; however, the failure recurred. The vehicle was taken to the dealer and the contact was informed that the battery needed to be replaced. The battery was replaced but the failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with a failed MAP sensor. The contact was informed that the MAP sensor needed to be replaced. The vehicle remained with the dealer for nineteen days and the MAP sensor was replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with needing a software update. The vehicle was at the dealer for another 34 days and the software update was completed and the PCM was replaced. The vehicle was repaired but the failure reoccurred. The contact stated that the failure had been persistent. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 36,500.

Low engine oil level since I bought it in September 2021. I’ve had it at the dealer three times and they’ve said there are no codes on the car but they are on my Mazda app. They want me to drive it over a hour away with low oil to prove to them that the engine oil is low. I did this, shut the car off, the light went off and when the engine oil level was checked it read one quart low.

I would like to report that I am not feeling safe driving my 2021 MAZDA CX-30 Premium anymore. My vehicle is affected by the MAZDA Technical Service Bulletin 01-003/23,. Subject: ENGINE OIL LEVEL WARNING LIGHT ON WITH DTC P250f:00 DUE TO LOW ENGINE OIL LEVEL This is a known issue by MAZDA! It results in an oil consumption increase due to damage of the valve seals on the exhaust side. The first time the Engine warning light with the message "Engine Oil Level Low" was displayed on May 20, 2023. the earliest appointment to get this issue diagnoised and repaired was on 06/30/2023 at the MAZDA dealer in Augusta, ME. They diagnosed the issue but were not able to repair it, since they don't have the required level of technician as outlined in TSB 01-003/23. I then had to reach out to another MAZDA dealer, Thompson Mazda in Waterville, ME. They ignored my complaint over the phone, not accepting that this issue was already corectly diagnosed by the other MAZDA dealer in Augusta, ME. I contacted MAZDA of North America Customer Relations but didn't get any support so far. They told me the earliest date to get the vehicle diagnoesed and possibly repaired would be end of September. I told them that this is unacceptable and I don't feel safe driving the vehicle with this known issue.

The low engine oil warning light keeps coming on, and there’s appears to be no visible leak. I add about a quart each time this happens and it does fine for a while. The last time I took it to the dealership, I told them about it. They just said they didn’t see a leak and not to worry about it. Ultimately the issue is how will this impact the longevity of my engine?