2007 Mazda B-SERIES Truck

This is a complaint about Mazda. I have brought my vehicle in 3 times, after they confirmed an appointment and stated they had the part. All three times it appears whoever makes the appointment doesn’t communicate with the dealer Service Center. I have the FOURTH appointment this Wednesday at Royal Motors, San Francisco. I will call a day ahead to make sure the part is there before I bring it in. I know it’s an older vehicle and they have to order parts. They made the appointment for me, after saying the part was in. Bad communication. Sincerely Yours, [XXX] , INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Takata Recall. The contact owns a 2007 Mazda B-Series Truck. The contact received notification of NHTSA Campaign Number: 21V162000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The contact stated that they were finally able to get the air bags replaced.

I RECEIVED A RECALL NOTICE FROM MAZDA. I AM IN HAWAII. MAZDA HAS MOVED OFF OF THIS ISLAND. I CAN NOT GET IN TOUCH WITH ANYONE AT MAZDA AS THEIR 800-222-5500 NUMBER DOES NOT ANSWER. THIS RECALL REGARDS THE INFLATOR OF THE AIRBAG EXPLODING DUE TO HUMIDITY AND TEMPERATURE FLUCTUATIONS. HAWAII = HUMIDITY. I SEEMINGLY HAVE NO RECOURSE AS NEITHER THE PROVIDED MAZDA NUMBER DOES NOT ANSWER 800-222-5500 NOR DOES ANYONE PICK UP AT THE NHTSA NUMBER PROVIDED IN THE RECALL NOTICE 888-327-4236. IS THERE ANYBODY WHO CAN GIVE ME INFORMATION?

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA B-SERIES TRUCK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V013000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RON TONKIN MAZDA (750 SE 122ND AVE, PORTLAND, OR) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA B404. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V499000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

IN AUGUST 2016, I RECEIVED AN "IMPORTANT SAFETY RECALL" NOTICE FROM MAZDA, INDICATING THAT MY 2007 MAZDA B3000 TRUCK HAS BEEN RECALLED AS PART OF THE TAKATA AIRBAG RECALL. NO OTHER INFORMATION WAS RECEIVED FROM MAZDA. IN APRIL 2017, I EMAILED MAZDA CUSTOMER SERVICE TO CHECK THE STATUS OF THE RECALL, AND WAS TOLD THAT THE PARTS FOR THE RECALL ARE NOT AVAILABLE. THEY WILL NOTIFY US WHEN THE PARTS ARE AVAILABLE. IT'S NOW BEEN 17 MONTHS, SINCE THE RECALL WAS ISSUED. THIS VEHICLE WAS MANUFACTURED BY FORD MOTOR COMPANY IN THE FORD RANGER MANUFACTURING PLANT. TODAY FORD ISSUED AN URGENT RECALL ON THE 2006 FORD RANGER, WHICH IS THE TWIN OF MY VEHICLE, AND MANUFACTURED IN THE SAME FORD ASSEMBLY PLANT. \PLEASE HELP ENSURE MAZDA / FORD IS ACTUALLY GOING TO REPAIR THESE VEHICLES. AT THIS POINT IT APPEARS TO BE NO MANUFACTURER ACCOUNTABILITY.