2023 Maserati Grecale

This complaint concerns a safety related recall issued by Maserati. I'm required to drive over 100 miles to the nearest authorized dealership to have the recall performed. No closer repair option, mobile repair, or alternative remedy was offered. Requiring this distance creates an unreasonable burden and discourages timely completion of a safety recall, potentially placing drivers at risk. Last year there was another re-call where I had to drive over 100 miles as well.

When driving on the highway, almost all warning lights came on. I was in the middle lane and decided it best to get off the highway asap. I stepped on the gas as I looked to accelerate when changing lanes. The car did not speed up. I was able to make it off the highway at the next exit. As I was trying to come to a stop at the light, I pressed on the brakes and the car was not slowing down. I had already been decelerating coming up a hill prior to getting off the highway and thankfully the car came to a stop prior to hitting anyone or running through the traffic light at the end of the off ramp. There were no cars around. If there had been, I would have hit them. I had the car towed to the dealership. The towing company was able to reset the warning lights by temporarily disconnecting the battery. Prior to that, I could not take the car out of park. After the reset, the towing company was able to drive it onto the truck. The car had just come back from the dealership after its annual maintenance the day before. The dealer thinks that it may be related to software updates that had been made to the vehicle, but that has not been confirmed. I feel that I am very fortunate to be alive as without the brakes, I was a danger to myself and others. This specific problem has not occurred before.