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2003 Lincoln Town Car

Owner reports · Recalls · Investigations

More warning signs than most Town Car years

Owner complaints for the 2003 Lincoln Town Car are substantially higher than the model-year median of 86.5.

About this comparison →

When problems were reported

Mileage at the reported incident

160 reports with mileage · 41 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Suspension. Review the 81 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Power Train. Review the 27 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Vehicle Speed Control. Review the 18 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

14 crash reports0 fire reports6 injury reports

Suspension complaints

81 reports
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69,444 miles · Oct 15, 2010
Suspension

TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE CONTACT WAS DRIVING WHEN THE VEHICLE EXHIBITED AN UNUSUAL NOISE FROM THE REAR. THE CONTACT NOTICED THERE WAS OIL LEAKING ONTO THE WHEELS OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY AND DIAGNOSED. THE MECHANIC LOCATED THE FAILURE AT THE REAR SUSPENSION WHEEL B…

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TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE CONTACT WAS DRIVING WHEN THE VEHICLE EXHIBITED AN UNUSUAL NOISE FROM THE REAR. THE CONTACT NOTICED THERE WAS OIL LEAKING ONTO THE WHEELS OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY AND DIAGNOSED. THE MECHANIC LOCATED THE FAILURE AT THE REAR SUSPENSION WHEEL BEARINGS, AXLE SHAFT AND SEALS WHICH WERE ALL REPLACED. THE MANUFACTURER WAS CONTACTED ADVISED THE CONTACT THAT HIS VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 04V328000 (SUSPENSION: REAR) THEREFORE, THEY WOULD NOT ASSIST WITH REPAIRS. THE FAILURE MILEAGE WAS 69,944 AND THE CURRENT MILEAGE WAS 71,672. UPDATED 01/31/11 *BF UPDATED 04/20/11

NHTSA ODI #10360689

91,000 miles · Sep 15, 2010
Suspension

TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. WHILE DRIVING 5 MPH THE CONTACT HEARD A LOUD POPPING NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TOWED TO A GARAGE WHERE THEY STATED THE REAR AXLE WAS BENT. THE REAR WHEEL BEARINGS, SEALS,AND AXLE SHAFTS WERE REPLACED . THE CONTACT REFERENCED RECALL CAMPAIGN NUMBER : …

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TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. WHILE DRIVING 5 MPH THE CONTACT HEARD A LOUD POPPING NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TOWED TO A GARAGE WHERE THEY STATED THE REAR AXLE WAS BENT. THE REAR WHEEL BEARINGS, SEALS,AND AXLE SHAFTS WERE REPLACED . THE CONTACT REFERENCED RECALL CAMPAIGN NUMBER : 04V328000 SUSPENSION:REAR. THE CONTACT STATED THAT HIS VEHICLE HAS EXPERIENCED THE SAME FAILURE. THE FAILURE MILEAGE WAS 91000 AND THE CURRENT MILEAGE WAS 93000. UPDATED 12/23/10*LJ THE CONSUMER STATED HE VEHICLE SHOULD HAVE BEEN INCLUDED IN THE RECALL BECAUSE HE VEHICLE WAS BUILT AT THE SAME PLANT DURING THE SPECIFIC PERIOD OF THE RECALL. UPDATED 01/04/11*JB

NHTSA ODI #10355775

93,000 miles · Sep 13, 2010
SeatsSuspension

TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH AS HE BEGAN TO HEAR AN UNUSUAL THUMPING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE EXAMINED FOR THE CAUSE OF FAILURE NOR REPAIRED. THE CONTACT INQUIRED WITH AN AUTHORIZED DEALER IN REGARD TO NHTSA CAMPAIGN ID NUMBER: 0…

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TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH AS HE BEGAN TO HEAR AN UNUSUAL THUMPING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE EXAMINED FOR THE CAUSE OF FAILURE NOR REPAIRED. THE CONTACT INQUIRED WITH AN AUTHORIZED DEALER IN REGARD TO NHTSA CAMPAIGN ID NUMBER: 04V328000 (SUSPENSION: REAR) AND WAS TOLD THAT HIS VIN WAS EXCLUDED FROM THE RECALL. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE FRONT DRIVER SIDE SEAT INDEPENDENTLY SLID BACKWARD TO THE END OF THE MOUNTING TRACKS. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED FOR THE SEAT FAILURE. BOTH FAILURES CONTINUED TO RECUR INTERMITTENTLY. THE FAILURE AND CURRENT MILEAGE WAS 93,000.

NHTSA ODI #10355212

74,842 miles · Jul 15, 2010
Suspension

TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, SHE HEARD AN ABNORMAL NOISE AND THEN THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE REAR AXLE WAS FRACTURED. THE CONTACT WAS ABLE TO LOCATE A RECALL RELEVANT TO THE FAILURE A…

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TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, SHE HEARD AN ABNORMAL NOISE AND THEN THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE REAR AXLE WAS FRACTURED. THE CONTACT WAS ABLE TO LOCATE A RECALL RELEVANT TO THE FAILURE AND INQUIRED WITH THE MANUFACTURER. THE MANUFACTURER ADVISED THAT THE CONTACT'S VIN WAS NOT INCLUDED IN THE RECALL (NHTSA CAMPAIGN ID NUMBER: 04V328000 (SUSPENSION: REAR) AND WOULD NOT PROVIDE ANY ASSISTANCE. THE VEHICLE WAS REPAIRED AT THE CONTACT'S EXPENSE. THE FAILURE MILEAGE WAS 74,842 AND THE CURRENT MILEAGE WAS 74,920.

NHTSA ODI #10343407

54,230 miles · Apr 26, 2010
Suspension

TL*THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. WHILE DRIVING APPROXIMATELY 5 MPH, THE AXLE SHAFT SUDDENLY CRACKED. THE CONTACT COASTED THE VEHICLE ONTO THE EMERGENCY LANE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE CONTACT REFERENCED RECALL 04V328000 (SUSPENSION: REAR). THE DEALER STATED THAT THE FAILURE WAS IDENTICAL TO …

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TL*THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. WHILE DRIVING APPROXIMATELY 5 MPH, THE AXLE SHAFT SUDDENLY CRACKED. THE CONTACT COASTED THE VEHICLE ONTO THE EMERGENCY LANE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE CONTACT REFERENCED RECALL 04V328000 (SUSPENSION: REAR). THE DEALER STATED THAT THE FAILURE WAS IDENTICAL TO THE RECALL; HOWEVER, THE MANUFACTURER STATED THAT HIS VIN WAS NOT INCLUDED. THE MANUFACTURER OFFERED HIM A 20% DISCOUNT OFF OF THE REPAIR EXPENSES. THE CURRENT AND FAILURE MILEAGES WERE 54,230.

NHTSA ODI #10327511

88,079 miles · Dec 21, 2009
Suspension

TL*THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE FRONT AND REAR BEARING RODS AND AXLE WERE DESTROYED WHEN THE RACK AND PINION FAILED. THE AXLE WAS REPLACED IN OCTOBER 2008 BUT THE DEALER SAID THAT THE PINION BEARINGS WERE WORN OUT. THE MANUFACTURER STATED THAT NHTSA CAMPAIGN NUMBER 04V328000 IS RELATED TO THE FAILURE; HOWEVER, H…

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TL*THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE FRONT AND REAR BEARING RODS AND AXLE WERE DESTROYED WHEN THE RACK AND PINION FAILED. THE AXLE WAS REPLACED IN OCTOBER 2008 BUT THE DEALER SAID THAT THE PINION BEARINGS WERE WORN OUT. THE MANUFACTURER STATED THAT NHTSA CAMPAIGN NUMBER 04V328000 IS RELATED TO THE FAILURE; HOWEVER, HIS VIN IS NOT A PART OF THE RECALL. THE CONTACT IS CONCERNED ABOUT THE SAFETY RISK. THE FAILURE MILEAGE WAS 88,079.

NHTSA ODI #10296550

36,338 miles · Oct 19, 2009
Suspension

2003 LINCOLN TC RECENTLY NEEDED REPAIRS AT DEALERSHIP FOR REAR AXLE & BEARINGS. ADVISED BY DEALER THAT REPAIRS NOT COVERED BY RECALL, 04V328000 (FORD-04S16). FOUND 44 COMPLAINTS IN YOUR SYSTEM FOR THE SAME PROBLEM. WHY DID THE ORIGINAL RECALL NOT APPLY TO VEHICLES SUCH AS MINE. ARE NOT THE SAME PROBLEMS OCCURRING? ARE NOT THE SA…

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2003 LINCOLN TC RECENTLY NEEDED REPAIRS AT DEALERSHIP FOR REAR AXLE & BEARINGS. ADVISED BY DEALER THAT REPAIRS NOT COVERED BY RECALL, 04V328000 (FORD-04S16). FOUND 44 COMPLAINTS IN YOUR SYSTEM FOR THE SAME PROBLEM. WHY DID THE ORIGINAL RECALL NOT APPLY TO VEHICLES SUCH AS MINE. ARE NOT THE SAME PROBLEMS OCCURRING? ARE NOT THE SAME SAFETY ISSUES AT RISK? MY VEHICLE ONLY HAS 36,000 MILES & IS IN EXCELLENT CONDITION SO I DO NOT FEEL WEAR & TEAR IS THE ISSUE. PLEASE ADVISE. *TR

NHTSA ODI #10289016

64,000 miles · Sep 29, 2009
Suspension

TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE CONTACT NOTICED THAT THE REAR WHEEL BEARINGS WERE LEAKING. HE NOTIFIED THE MANUFACTURER IN REFERENCE TO RECALL# 04V328000, REAR SUSPENSION; HOWEVER, HE WAS ADVISED THAT SINCE HIS VIN WAS EXCLUDED HE IS INELIGIBLE FOR A FREE REMEDY. NO REPAIRS WERE MADE. THE FAILURE AND CURRENT MI…

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TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE CONTACT NOTICED THAT THE REAR WHEEL BEARINGS WERE LEAKING. HE NOTIFIED THE MANUFACTURER IN REFERENCE TO RECALL# 04V328000, REAR SUSPENSION; HOWEVER, HE WAS ADVISED THAT SINCE HIS VIN WAS EXCLUDED HE IS INELIGIBLE FOR A FREE REMEDY. NO REPAIRS WERE MADE. THE FAILURE AND CURRENT MILEAGES WERE 64,000. UPDATED 10/20/09 *CN THE PROBLEM WITH THE RIGHT REAR AXLE SHAFT AND WHEEL BEARING WAS NOTICED DURING A ROUTINE MAINTENANCE VISIT. UPDATED 10/22/09.*JB

NHTSA ODI #10285646

54,250 miles · Aug 11, 2009
Power TrainSuspension

2003 TOWN CAR ON AUG. 3, 2009 THE CAR LOST DRIVE FUNCTION ON INTERSTATE. THE REPAIR WAS A NEW DRIVE AXLE FROM THE FORD DEALER. ON AUG. 8, THE SAME THING HAPPEN AGAIN WE LOST DRIVE FUNCTION AND THE REAR AXLE IS BROKEN. I SPOKE TO THE DEALER ABOUT THE FORD RECALL NO. 04S16 OR 04V328000 AND HE EXPLAINED THAT THE VIN NO. DID NOT A…

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2003 TOWN CAR ON AUG. 3, 2009 THE CAR LOST DRIVE FUNCTION ON INTERSTATE. THE REPAIR WAS A NEW DRIVE AXLE FROM THE FORD DEALER. ON AUG. 8, THE SAME THING HAPPEN AGAIN WE LOST DRIVE FUNCTION AND THE REAR AXLE IS BROKEN. I SPOKE TO THE DEALER ABOUT THE FORD RECALL NO. 04S16 OR 04V328000 AND HE EXPLAINED THAT THE VIN NO. DID NOT APPLY. *TR

NHTSA ODI #10280110

69,000 miles · Jul 27, 2009
Suspension

TL*THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. WHILE DRIVING 15 MPH, THE CONTACT HEARD A GRINDING NOISE COMING FROM THE REAR END OF THE VEHICLE. HE CALLED THE DEALER, BUT THEY WERE UNABLE TO SCHEDULE AN APPOINTMENT. THE CONTACT TOOK THE VEHICLE TO THE REPAIR SHOP. THE MECHANIC REMOVED THE REAR WHEELS AND DISCOVERED THAT THE WH…

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TL*THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. WHILE DRIVING 15 MPH, THE CONTACT HEARD A GRINDING NOISE COMING FROM THE REAR END OF THE VEHICLE. HE CALLED THE DEALER, BUT THEY WERE UNABLE TO SCHEDULE AN APPOINTMENT. THE CONTACT TOOK THE VEHICLE TO THE REPAIR SHOP. THE MECHANIC REMOVED THE REAR WHEELS AND DISCOVERED THAT THE WHEEL BEARING HAD DISINTEGRATED AND BOTH REAR AXLES WERE SEVERELY COMPROMISED, TO THE POINT THAT AT LEAST ONE OF THEM WOULD HAVE COMPLETELY FAILED WITHIN THE NEXT 1,000 MILES. THE MECHANIC REPLACED BOTH AXLES AND THE WHEEL BEARING. THROUGH RESEARCH, HE DISCOVERED NHTSA CAMPAIGN ID NUMBER 04V328000, PE04010 NHTSA ACTION NUMBER PE04010 (COMPONENT: SUSPENSION:REAR). THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL, ALTHOUGH THE CONTACT FEELS THAT IT SHOULD BE INCLUDED. THE CURRENT AND FAILURE MILEAGES WERE 69,000. UPDATED 8/28/09 *CN UPDATED09/03/09.*JB

NHTSA ODI #10278385

Official recalls

1

04V328000 · Suspension:rear

Jul 7, 2004

CERTAIN POLICE, COMMERCIAL, AND PASSENGER VEHICLES SOLD TO FLEETS TYPICALLY INPUT HIGHER LOADS INTO THE VEHICLE CHASSIS OVERLOADING THE WHEEL BEARINGS AND AXLES.

Consequence & remedy

Consequence: THIS COULD LEAD TO EARLY BEARING FAILURE AND ULTIMATELY TO AXLE SHAFT FRACTURE. IN THE EVENT OF AXLE SHAFT FRACTURE, THE VEHICLE WOULD LOSE DRIVE FUNCTION AND WOULD COAST TO A STOP. LOSS OF DRIVE FUNCTION COULD LEAD TO A CRASH.

Remedy: DEALERS WILL REPLACE THE REAR WHEEL BEARINGS, SEALS,AND AXLE SHAFTS. THE RECALL BEGAN ON JULY 15, 2004. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

4

DP05005 · Spark Plug Ejection From Cylinder Head

Opened Sep 22, 2005 · Closed Jan 4, 2006

Status: closed (inferred from source dates) · Engine And Engine Cooling; Engine And Engine Cooling:engine; Engine And Engine Cooling:engine:gasoline

ON SEPTEMBER 6, 2005, ODI RECEIVED A PETITION REQUESTING THAT THE AGENCY INVESTIGATE ALLEGATIONS OF ENGINE SPARK PLUG EJECTION IN CERTAIN MODEL YEAR 1997 THROUGH 2004 FORD VEHICLES WITH TRITON V-8 AND V-10 ENGINES.ODI RECEIVED A TOTAL OF 474 NON-DUPLICATIVE COMPLAINTS ON THE SUBJECT VEHICLES WHERE THE COMPLAINANT, OR THE DEALER REPAIRING THE VEHICLE, REPORTED THAT A SPARK PLUG DETACHED FROM THE CYLINDER AND/OR EJECTED FROM THE ENGINE.AS OF DECEMBER 8, 2005, ODI IS NOT AWARE OF ANY ALLEGATIONS WHERE THE ALLEGED DEFECT RESULTED IN A LOSS OF VEHICLE CONTROL, A CRASH, AN INJURY, OR A FATALITY IN ANY OF THE 10,319,810 SUBJECT VEHICLES.IN ADDITION, ODI IS AWARE OF ONLY TWO INCIDENTS WHERE THE VEHICLE STALLED WITHOUT RESTART.INFORMATION CONTAINED IN THE ODI CONSUMER COMPLAINTS AND OBTAINED FROM 72 TELEPHONE INTERVIEWS WITH COMPLAINANTS SHOWED THE FOLLOWING:(1) 99% OF THE COMPLAINTS WERE ON MY 1997 TO 2002 SUBJECT VEHICLES.(2) MOST THE COMPLAINANTS REPORTED HEARING A LOUD POP WHILE DRIVING OR UPON STARTING UP THE VEHICLE FOLLOWED BY A LOUD, REPETITIVE CLICKING OR POPPING SOUND.(3) MANY OF THE COMPLAINANTS REPORTED THAT THE POPPING SOUND WAS ACCOMPANIED BY SOME LOSS OF VEHICLE POWER; HOWEVER, IN 99% OF THE INCIDENTS REPORTED, THE VEHICLE DID NOT STALL.IN THE VERY FEW INCIDENTS WHERE THE VEHICLE DID STALL, MOST VEHICLES COULD BE RESTARTED.(4) ONLY A SMALL PERCENTAGE OF THE COMPLAINANTS CITED THAT THEY SMELLED GAS OR A SLIGHT BURNING SMELL WHEN THE INCIDENT OCCURRED.(5) IN ALL BUT A VERY FEW INCIDENTS, VEHICLE DAMAGE WAS LIMITED TO THE ENGINE.IN ONE INCIDENT, THE COMPLAINT REPORTED THAT THE FUEL RAIL WAS DAMAGED AND REPLACED AFTER ONE OF THE SPARK PLUGS EJECTED FROM THE ENGINE; HOWEVER, THE COMPLAINANT REPORTED THAT THE DAMAGE DID NOT RESULT IN ANY TYPE OF FUEL LEAK OR FIRE.IN ANOTHER INCIDENT, THE ONLY INCIDENT WHERE A FIRE WAS ALLEGED, THE COMPLAINANT REPORTED THAT NO FLUID LEAK WAS OBSERVED, BUT THAT A FIRE RESULTED AFTER THE SPARK PLUG HAD EJECTED FROM THE ENGINE AND HE HAD RESTARTED THE VEHICLE AND DRIVEN TO ANOTHER LOCATION.NONE OF THE COMPLAINANTS REPORTED ANY DAMAGE TO THE VEHICLE HOOD.(6) ONLY TWO COMPLAINANTS REPORTED THAT THEY OBSERVED WHAT APPEARED TO BE SOME DROPS OF FUEL COMING FROM THE CYLINDER WHERE THE SPARK PLUG HAD FAILED OR ON THE SPARK PLUG ITSELF; HOWEVER, EACH OF THESE COMPLAINANTS REPORTED THAT THERE WAS NO SMOKE OR FLAMES AS A RESULT OF HIS INCIDENT.AS THE PETITIONER NOTED, AND ODI?S ANALYSIS SHOWED, IT IS POSSIBLE FOR A SPARK PLUG TO DETACH FROM THE ENGINE CYLINDER THREADS IN THE SUBJECT VEHICLES.HOWEVER, ODI?S ANALYSIS OF 474 COMPLAINTS DESCRIBING SUCH INCIDENTS FOUND ONLY A VERY FEW ALLEGED ANY SAFETY-RELATED CONSEQUENCES.NONE OF THESE SHOWED ANY EVIDENCE OF A SERIOUS SAFETY CONSEQUENCE.GIVEN THE LARGE POPULATION AND RELATIVELY LONG EXPOSURE TIME OF THE SUBJECT VEHICLES, THE COMPLAINT ANALYSIS INDICATES THAT THE RISK TO MOTOR VEHICLE SAFETY FROM THE ALLEGED DEFECT IS VERY LOW.IN VIEW OF THE FOREGOING, IT IS UNLIKELY THAT NHTSA WOULD ISSUE AN ORDER FOR THE NOTIFICATION AND REMEDY OF THE ALLEGED DEFECT AT THE CONCLUSION OF THE INVESTIGATION REQUESTED IN THE PETITION.THEREFORE, IN VIEW OF THE NEED TO ALLOCATE AND PRIORITIZE NHTSA?S LIMITED RESOURCES TO BEST ACCOMPLISH THE AGENCY?S SAFETY MISSION, THE PETITION IS DENIED.

Additional source detail variants (3)

Engine And Engine Cooling:engine

ON SEPTEMBER 6, 2005, ODI RECEIVED A PETITION REQUESTING THAT THE AGENCY INVESTIGATE ALLEGATIONS OF ENGINE SPARK PLUG EJECTION IN CERTAIN MODEL YEAR 1997 THROUGH 2004 FORD VEHICLES WITH TRITON V-8 AND V-10 ENGINES.ODI RECEIVED A TOTAL OF 474 NON-DUPLICATIVE COMPLAINTS ON THE SUBJECT VEHICLES WHERE THE COMPLAINANT, OR THE DEALER REPAIRING THE VEHICLE, REPORTED THAT A SPARK PLUG DETACHED FROM THE CYLINDER AND/OR EJECTED FROM THE ENGINE.AS OF DECEMBER 8, 2005, ODI IS NOT AWARE OF ANY ALLEGATIONS WHERE THE ALLEGED DEFECT RESULTED IN A LOSS OF VEHICLE CONTROL, A CRASH, AN INJURY, OR A FATALITY IN ANY OF THE 10,319,810 SUBJECT VEHICLES.IN ADDITION, ODI IS AWARE OF ONLY TWO INCIDENTS WHERE THE VEHICLE STALLED WITHOUT RESTART.INFORMATION CONTAINED IN THE ODI CONSUMER COMPLAINTS AND OBTAINED FROM 72 TELEPHONE INTERVIEWS WITH COMPLAINANTS SHOWED THE FOLLOWING:(1) 99% OF THE COMPLAINTS WERE ON MY 1997 TO 2002 SUBJECT VEHICLES.(2) MOST THE COMPLAINANTS REPORTED HEARING A LOUD POP WHILE DRIVING OR UPON STARTING UP THE VEHICLE FOLLOWED BY A LOUD, REPETITIVE CLICKING OR POPPING SOUND.(3) MANY OF THE COMPLAINANTS REPORTED THAT THE POPPING SOUND WAS ACCOMPANIED BY SOME LOSS OF VEHICLE POWER; HOWEVER, IN 99% OF THE INCIDENTS REPORTED, THE VEHICLE DID NOT STALL.IN THE VERY FEW INCIDENTS WHERE THE VEHICLE DID STALL, MOST VEHICLES COULD BE RESTARTED.(4) ONLY A SMALL PERCENTAGE OF THE COMPLAINANTS CITED THAT THEY SMELLED GAS OR A SLIGHT BURNING SMELL WHEN THE INCIDENT OCCURRED.(5) IN ALL BUT A VERY FEW INCIDENTS, VEHICLE DAMAGE WAS LIMITED TO THE ENGINE.IN ONE INCIDENT, THE COMPLAINT REPORTED THAT THE FUEL RAIL WAS DAMAGED AND REPLACED AFTER ONE OF THE SPARK PLUGS EJECTED FROM THE ENGINE; HOWEVER, THE COMPLAINANT REPORTED THAT THE DAMAGE DID NOT RESULT IN ANY TYPE OF FUEL LEAK OR FIRE.IN ANOTHER INCIDENT, THE ONLY INCIDENT WHERE A FIRE WAS ALLEGED, THE COMPLAINANT REPORTED THAT NO FLUID LEAK WAS OBSERVED, BUT THAT A FIRE RESULTED AFTER THE SPARK PLUG HAD EJECTED FROM THE ENGINE AND HE HAD RESTARTED THE VEHICLE AND DRIVEN TO ANOTHER LOCATION.NONE OF THE COMPLAINANTS REPORTED ANY DAMAGE TO THE VEHICLE HOOD.(6) ONLY TWO COMPLAINANTS REPORTED THAT THEY OBSERVED WHAT APPEARED TO BE SOME DROPS OF FUEL COMING FROM THE CYLINDER WHERE THE SPARK PLUG HAD FAILED OR ON THE SPARK PLUG ITSELF; HOWEVER, EACH OF THESE COMPLAINANTS REPORTED THAT THERE WAS NO SMOKE OR FLAMES AS A RESULT OF HIS INCIDENT.AS THE PETITIONER NOTED, AND ODI?S ANALYSIS SHOWED, IT IS POSSIBLE FOR A SPARK PLUG TO DETACH FROM THE ENGINE CYLINDER THREADS IN THE SUBJECT VEHICLES.HOWEVER, ODI?S ANALYSIS OF 474 COMPLAINTS DESCRIBING SUCH INCIDENTS FOUND ONLY A VERY FEW ALLEGED ANY SAFETY-RELATED CONSEQUENCES.NONE OF THESE SHOWED ANY EVIDENCE OF A SERIOUS SAFETY CONSEQUENCE.GIVEN THE LARGE POPULATION AND RELATIVELY LONG EXPOSURE TIME OF THE SUBJECT VEHICLES, THE COMPLAINT ANALYSIS INDICATES THAT THE RISK TO MOTOR VEHICLE SAFETY FROM THE ALLEGED DEFECT IS VERY LOW.IN VIEW OF THE FOREGOING, IT IS UNLIKELY THAT NHTSA WOULD ISSUE AN ORDER FOR THE NOTIFICATION AND REMEDY OF THE ALLEGED DEFECT AT THE CONCLUSION OF THE INVESTIGATION REQUESTED IN THE PETITION.THEREFORE, IN VIEW OF THE NEED TO ALLOCATE AND PRIORITIZE NHTSA?S LIMITED RESOURCES TO BEST ACCOMPLISH THE AGENCY?S SAFETY MISSION, THE PETITION IS DENIED.

Engine And Engine Cooling:engine:gasoline

ON SEPTEMBER 6, 2005, ODI RECEIVED A PETITION REQUESTING THAT THE AGENCY INVESTIGATE ALLEGATIONS OF ENGINE SPARK PLUG EJECTION IN CERTAIN MODEL YEAR 1997 THROUGH 2004 FORD VEHICLES WITH TRITON V-8 AND V-10 ENGINES.ODI RECEIVED A TOTAL OF 474 NON-DUPLICATIVE COMPLAINTS ON THE SUBJECT VEHICLES WHERE THE COMPLAINANT, OR THE DEALER REPAIRING THE VEHICLE, REPORTED THAT A SPARK PLUG DETACHED FROM THE CYLINDER AND/OR EJECTED FROM THE ENGINE.AS OF DECEMBER 8, 2005, ODI IS NOT AWARE OF ANY ALLEGATIONS WHERE THE ALLEGED DEFECT RESULTED IN A LOSS OF VEHICLE CONTROL, A CRASH, AN INJURY, OR A FATALITY IN ANY OF THE 10,319,810 SUBJECT VEHICLES.IN ADDITION, ODI IS AWARE OF ONLY TWO INCIDENTS WHERE THE VEHICLE STALLED WITHOUT RESTART.INFORMATION CONTAINED IN THE ODI CONSUMER COMPLAINTS AND OBTAINED FROM 72 TELEPHONE INTERVIEWS WITH COMPLAINANTS SHOWED THE FOLLOWING:(1) 99% OF THE COMPLAINTS WERE ON MY 1997 TO 2002 SUBJECT VEHICLES.(2) MOST THE COMPLAINANTS REPORTED HEARING A LOUD POP WHILE DRIVING OR UPON STARTING UP THE VEHICLE FOLLOWED BY A LOUD, REPETITIVE CLICKING OR POPPING SOUND.(3) MANY OF THE COMPLAINANTS REPORTED THAT THE POPPING SOUND WAS ACCOMPANIED BY SOME LOSS OF VEHICLE POWER; HOWEVER, IN 99% OF THE INCIDENTS REPORTED, THE VEHICLE DID NOT STALL.IN THE VERY FEW INCIDENTS WHERE THE VEHICLE DID STALL, MOST VEHICLES COULD BE RESTARTED.(4) ONLY A SMALL PERCENTAGE OF THE COMPLAINANTS CITED THAT THEY SMELLED GAS OR A SLIGHT BURNING SMELL WHEN THE INCIDENT OCCURRED.(5) IN ALL BUT A VERY FEW INCIDENTS, VEHICLE DAMAGE WAS LIMITED TO THE ENGINE.IN ONE INCIDENT, THE COMPLAINT REPORTED THAT THE FUEL RAIL WAS DAMAGED AND REPLACED AFTER ONE OF THE SPARK PLUGS EJECTED FROM THE ENGINE; HOWEVER, THE COMPLAINANT REPORTED THAT THE DAMAGE DID NOT RESULT IN ANY TYPE OF FUEL LEAK OR FIRE.IN ANOTHER INCIDENT, THE ONLY INCIDENT WHERE A FIRE WAS ALLEGED, THE COMPLAINANT REPORTED THAT NO FLUID LEAK WAS OBSERVED, BUT THAT A FIRE RESULTED AFTER THE SPARK PLUG HAD EJECTED FROM THE ENGINE AND HE HAD RESTARTED THE VEHICLE AND DRIVEN TO ANOTHER LOCATION.NONE OF THE COMPLAINANTS REPORTED ANY DAMAGE TO THE VEHICLE HOOD.(6) ONLY TWO COMPLAINANTS REPORTED THAT THEY OBSERVED WHAT APPEARED TO BE SOME DROPS OF FUEL COMING FROM THE CYLINDER WHERE THE SPARK PLUG HAD FAILED OR ON THE SPARK PLUG ITSELF; HOWEVER, EACH OF THESE COMPLAINANTS REPORTED THAT THERE WAS NO SMOKE OR FLAMES AS A RESULT OF HIS INCIDENT.AS THE PETITIONER NOTED, AND ODI?S ANALYSIS SHOWED, IT IS POSSIBLE FOR A SPARK PLUG TO DETACH FROM THE ENGINE CYLINDER THREADS IN THE SUBJECT VEHICLES.HOWEVER, ODI?S ANALYSIS OF 474 COMPLAINTS DESCRIBING SUCH INCIDENTS FOUND ONLY A VERY FEW ALLEGED ANY SAFETY-RELATED CONSEQUENCES.NONE OF THESE SHOWED ANY EVIDENCE OF A SERIOUS SAFETY CONSEQUENCE.GIVEN THE LARGE POPULATION AND RELATIVELY LONG EXPOSURE TIME OF THE SUBJECT VEHICLES, THE COMPLAINT ANALYSIS INDICATES THAT THE RISK TO MOTOR VEHICLE SAFETY FROM THE ALLEGED DEFECT IS VERY LOW.IN VIEW OF THE FOREGOING, IT IS UNLIKELY THAT NHTSA WOULD ISSUE AN ORDER FOR THE NOTIFICATION AND REMEDY OF THE ALLEGED DEFECT AT THE CONCLUSION OF THE INVESTIGATION REQUESTED IN THE PETITION.THEREFORE, IN VIEW OF THE NEED TO ALLOCATE AND PRIORITIZE NHTSA?S LIMITED RESOURCES TO BEST ACCOMPLISH THE AGENCY?S SAFETY MISSION, THE PETITION IS DENIED.

Engine And Engine Cooling

ON SEPTEMBER 6, 2005, ODI RECEIVED A PETITION REQUESTING THAT THE AGENCY INVESTIGATE ALLEGATIONS OF ENGINE SPARK PLUG EJECTION IN CERTAIN MODEL YEAR 1997 THROUGH 2004 FORD VEHICLES WITH TRITON V-8 AND V-10 ENGINES.ODI RECEIVED A TOTAL OF 474 NON-DUPLICATIVE COMPLAINTS ON THE SUBJECT VEHICLES WHERE THE COMPLAINANT, OR THE DEALER REPAIRING THE VEHICLE, REPORTED THAT A SPARK PLUG DETACHED FROM THE CYLINDER AND/OR EJECTED FROM THE ENGINE.AS OF DECEMBER 8, 2005, ODI IS NOT AWARE OF ANY ALLEGATIONS WHERE THE ALLEGED DEFECT RESULTED IN A LOSS OF VEHICLE CONTROL, A CRASH, AN INJURY, OR A FATALITY IN ANY OF THE 10,319,810 SUBJECT VEHICLES.IN ADDITION, ODI IS AWARE OF ONLY TWO INCIDENTS WHERE THE VEHICLE STALLED WITHOUT RESTART.INFORMATION CONTAINED IN THE ODI CONSUMER COMPLAINTS AND OBTAINED FROM 72 TELEPHONE INTERVIEWS WITH COMPLAINANTS SHOWED THE FOLLOWING:(1) 99% OF THE COMPLAINTS WERE ON MY 1997 TO 2002 SUBJECT VEHICLES.(2) MOST THE COMPLAINANTS REPORTED HEARING A LOUD POP WHILE DRIVING OR UPON STARTING UP THE VEHICLE FOLLOWED BY A LOUD, REPETITIVE CLICKING OR POPPING SOUND.(3) MANY OF THE COMPLAINANTS REPORTED THAT THE POPPING SOUND WAS ACCOMPANIED BY SOME LOSS OF VEHICLE POWER; HOWEVER, IN 99% OF THE INCIDENTS REPORTED, THE VEHICLE DID NOT STALL.IN THE VERY FEW INCIDENTS WHERE THE VEHICLE DID STALL, MOST VEHICLES COULD BE RESTARTED.(4) ONLY A SMALL PERCENTAGE OF THE COMPLAINANTS CITED THAT THEY SMELLED GAS OR A SLIGHT BURNING SMELL WHEN THE INCIDENT OCCURRED.(5) IN ALL BUT A VERY FEW INCIDENTS, VEHICLE DAMAGE WAS LIMITED TO THE ENGINE.IN ONE INCIDENT, THE COMPLAINT REPORTED THAT THE FUEL RAIL WAS DAMAGED AND REPLACED AFTER ONE OF THE SPARK PLUGS EJECTED FROM THE ENGINE; HOWEVER, THE COMPLAINANT REPORTED THAT THE DAMAGE DID NOT RESULT IN ANY TYPE OF FUEL LEAK OR FIRE.IN ANOTHER INCIDENT, THE ONLY INCIDENT WHERE A FIRE WAS ALLEGED, THE COMPLAINANT REPORTED THAT NO FLUID LEAK WAS OBSERVED, BUT THAT A FIRE RESULTED AFTER THE SPARK PLUG HAD EJECTED FROM THE ENGINE AND HE HAD RESTARTED THE VEHICLE AND DRIVEN TO ANOTHER LOCATION.NONE OF THE COMPLAINANTS REPORTED ANY DAMAGE TO THE VEHICLE HOOD.(6) ONLY TWO COMPLAINANTS REPORTED THAT THEY OBSERVED WHAT APPEARED TO BE SOME DROPS OF FUEL COMING FROM THE CYLINDER WHERE THE SPARK PLUG HAD FAILED OR ON THE SPARK PLUG ITSELF; HOWEVER, EACH OF THESE COMPLAINANTS REPORTED THAT THERE WAS NO SMOKE OR FLAMES AS A RESULT OF HIS INCIDENT.AS THE PETITIONER NOTED, AND ODI?S ANALYSIS SHOWED, IT IS POSSIBLE FOR A SPARK PLUG TO DETACH FROM THE ENGINE CYLINDER THREADS IN THE SUBJECT VEHICLES.HOWEVER, ODI?S ANALYSIS OF 474 COMPLAINTS DESCRIBING SUCH INCIDENTS FOUND ONLY A VERY FEW ALLEGED ANY SAFETY-RELATED CONSEQUENCES.NONE OF THESE SHOWED ANY EVIDENCE OF A SERIOUS SAFETY CONSEQUENCE.GIVEN THE LARGE POPULATION AND RELATIVELY LONG EXPOSURE TIME OF THE SUBJECT VEHICLES, THE COMPLAINT ANALYSIS INDICATES THAT THE RISK TO MOTOR VEHICLE SAFETY FROM THE ALLEGED DEFECT IS VERY LOW.IN VIEW OF THE FOREGOING, IT IS UNLIKELY THAT NHTSA WOULD ISSUE AN ORDER FOR THE NOTIFICATION AND REMEDY OF THE ALLEGED DEFECT AT THE CONCLUSION OF THE INVESTIGATION REQUESTED IN THE PETITION.THEREFORE, IN VIEW OF THE NEED TO ALLOCATE AND PRIORITIZE NHTSA?S LIMITED RESOURCES TO BEST ACCOMPLISH THE AGENCY?S SAFETY MISSION, THE PETITION IS DENIED.

PE04010 · Rear Axle Fracture

Opened Jan 22, 2004 · Closed Jul 8, 2004

Status: closed (inferred from source dates) · Power Train:axle Assembly:axle Shaft

THIS PE WAS OPENED AFTER ODI BECAME AWARE OF TWO ALLEGATIONS CONCERNING REAR AXLE FRACTURE AND PARTIAL WHEEL SEPARATION INVOLVING MY 2003 FORD CROWN VICTORIA POLICE INTERCEPTORS (CVPI).INITIALLY, THE PE'S SCOPE INVOLVED ALL MY 2003 GRAND MARQUIS, CROWN VICTORIA, AND LINCOLN TOWN CARS (I.E., PANTHER PLATFORM) PRODUCED THROUGH JANUARY 2003.WHILE GATHERING INFORMATION ABOUT THIS ISSUE, IT BECAME EVIDENT THAT THE FAILURES WERE CONFINED TO LONG-WHEELBASE LINCOLN TOWN CARS AND THE CVPI'S DUE TO THEIR UNIQUE WEIGHT DISTRIBUTION AND USAGE PROFILES.FORD'S RECALL ADDRESSES THESE VEHICLES.BOTH THE COMPANY AND ODI ARE CONTINUING TO MONITOR THE FIELD PERFORMANCE OF THE AXLES AND WILL TAKE APPROPRIATE ACTION AS REQUIRED.

EA03014 · Inadvertent Side Air Bag Deployment

Opened Aug 22, 2003 · Closed Aug 12, 2004

Status: closed (inferred from source dates) · Air Bags:side/window

THIS INVESTIGATION IDENTIFIED A TOTAL OF 182 REPORTS ALLEGING INADVERTENT OR NON-CRASH DEPLOYMENT OF THE SIDE AIR BAGS.THE DATA EXAMINED DURING THE INVESTIGATION SUGGEST THAT THE SIDE AIR BAG CRASH SENSING SYSTEM'S ALGORITHM MAY RECOGNIZE CERTAIN NON-CRASH INCIDENTS AS DEPLOYABLE EVENTS.ODI HAS NOT, HOWEVER, IDENTIFIED ANY FAILED COMPONENT THAT RELATES TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES.ALSO, ODI HAS NOT IDENTIFIED ANY TREND IN THE MANUFACTURE DATES OF COMPLAINT VEHICLES THAT MAY INDICATE A COMPONENT OR VEHICLE-MANUFACTURING PROBLEM.A SAFETY-RELATED DEFECT TREND HAS NOT BEEN IDENTIFIED AT THIS TIME.FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE ATTACHED SUMMARY REPORT.

PE03011 · Inadvertent Side Air Bag Deployment

Opened Mar 14, 2003 · Closed Aug 22, 2003

Status: closed (inferred from source dates) · Air Bags:side/window

ODI HAS IDENTIFIED 173 COMPLAINTS ALLEGING INADVERTENT OR NON-CRASH DEPLOYMENT OF SIDE AIR BAGS ON MODEL YEAR (MY) 1999-2003 LINCOLN TOWN CARS.MOST OF THE COMPLAINTS ALLEGE THAT ONE OF THE SIDE AIR BAGS DEPLOYED WHILE DRIVING WITHOUT ANY IMPACT.ANALYSIS SHOWED THAT MY 2001 THROUGH EARLY MY 2003 TOWN CARS HAVE MUCH HIGHER COMPLAINT AND WARRANTY CLAIM RATES (138 COMPLAINTS AND 120 WARRANTY CLAIMS) THAN THE REMAINING VEHICLES (35 COMPLAINTS AND 32 WARRANTY CLAIMS).FORD CHANGED ITS SUPPLIER OF THE SIDE CRASH SENSORS FOR THE MY 2001 TOWN CARS.FORD STATES THAT THE ALGORITHM IN THE MY 2001 TOWN CARS IS DIFFERENT FROM THE PREVIOUS MODEL YEAR'S DESIGN, AND THAT IT IS DESIGNED TO PROVIDE IMPROVED OCCUPANT PROTECTION IN MODERATE SPEED SIDE POLE IMPACTS.IN DECEMBER 2002 (I.E., EARLY MY 2003 VEHICLE PRODUCTION), THE CRASH SENSORS WERE MOVED FROM THE FLOOR OF VEHICLE TO NEAR THE BASE OF B-PILLARS IN ORDER TO REDUCE THE INCIDENTS OF INADVERTENT SIDE AIR BAG DEPLOYMENTS.THIS PRELIMINARY EVALUATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA03-014) FOR MY 2001-2003 TOWN CARS BUILT BEFORE DECEMBER 2002.