2020 Lincoln Nautilus

The contact owns a 2020 Lincoln Nautilus. The contact stated that after refueling the vehicle, the vehicle jerked upon starting and shifting to drive(D) intermittently. The contact stated that the failure initially occurred after refueling the vehicle, but the failure had become consistent and was occurring erratically. Additionally, the contact stated that while driving and accelerating between 35-40 MPH, the vehicle jerked. There was no warning light illuminated. The contact had added a fuel additive to the vehicle, and the failure was reduced temporarily. The contact stated that the failure had been recurring while driving. The dealer was contacted and advised that there would be a charge for a diagnostic test. The vehicle was not diagnosed or repaired. The contact related the failure to an unknown recall. The manufacturer was not notified of the failure. The failure mileage was approximately 85,000.

Manual Park--release cable escaped its locking position, locking front wheel brakes ON. The locked brakes resulted in the car being dragged until we noticed the problem and exited the motor home to reinstate the cable into its locking position (to re-seat the metal bead in the pocket, locking it in the override position). Dragging the locked wheels creates a fire and traffic hazard with large plumes of blue smoke, potential towed-vehicle fish-tail out of control affecting nearby/adjacent traffic lanes. This issue was confirmed by my long-time mechanic (Deckard Pham) as a design deficiency that could fail due to road vibrations, that it was intended for limited use for emergency towing. This incident has occurred four times over the past year; twice, at low speed (so tire damage was minimal). Most recently, it was discovered too late to prevent tire damage -- [XXX], while traveling at 45 mph, severe flat spot (7" long, full width of both front tires), wore tread down to the steel belts. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Transmission complete failure. It is available at the dealer. Where I had it towed. Went out on highway. Everyone using the turnpike highway was in danger. Slowed vehicle to little more than idle speed, in road construction. Little rough being slowed from 75mph to 10 mph. One dealer diagnosed it. I had it towed to the original dealer after having it towed to the closest dealer. Warning light came on during the turnpike travel. Limited access highway. October 19, 2025

Transmission bucking and slow under 40 mph. brought to dealers attention. Car only 5 years old. Diagnostics resulted in internal fault , excessive slippage and torque converter chatter. Told that I could easily breakdown at any time if transmission not replaced.!!!! No warnings or messages. Occurring approx 2 months. Noted a class action investigation into this issue on 2020 Nautilus !

2/4/25 purchased 2020 Nautilus from Dick Hannah Jeep Vancouver, WA 3/12/25 I noticed some issues developing with uneven revving. Inconsistent in cruise control, feeling like the road is bumpy. Also revving up to 3,000 RPM when breaking to stop. 3/28/25 Kendall Ford did software update issues still happening, they said it's adaptive learning and needs time to adjust to my style of driving. Made appointment for Courtesy Lincoln. 4/8/25 - 4/26/25 Courtesy Lincoln let me know on the 10th transmission needed to be replaced, so they ordered parts which arrived 4/14. Time passed and I finally had to check in 4/22 to be told it was in the shop now. When I asked if there had been a delay, they said the transmission technician quit. Things happen, but communication goes a very long way when rentals and/or loaners are coming out of my pocket. I picked up finally 4/26, and immediately noticed it still had the same issues. 4/26/25 Immediately noticed the issues were not fixed. 5/19/25 Finally got back in for a recheck. They did some software/transmission updates and explained adaptive learning, so give it time to re-learn. 6/4/25 Began trying to get it back to the shop, as nothing was changed or better 6/25/25 Finally got it back in to be diagnosed with a bad torque converter 7/28/25 Picked up with the same issues 8/28/25 Finally back to shop to be told there is nothing wrong with it. It is normal for it to rev so high it is battling me braking at stop lights/signs. I am going back next week to have them check the EVAP, as there is also an issue with putting gas in. It stops the pump after a couple of dollars. I have to continue to rearrange the nozzle until it is happy, so I am hoping that may also have something to do with the uneven revving and down shifting. I may call to speak with another Lincoln service manager to possibly get a 2nd opinion. I have asked for the last 2 service records a few times, but have not gotten them.

When taking my car in for diagnostics, I was informed of a transmission failure. My VIN was not included in a transmission recall but has the same issue . Mileage on my 2020 Lincoln Natilus is 94,000. The same type of transmission is in my car that was recalled in 2021. There is discrepancies with who is allowed to get the transmission. The problem I was having was with the Auto Hold not working at all times. My car has been stalling after stopping at a traffic light or sign and trying to accelerate . The vehicle service report showed no issues, warnings, or service needs. There was no engine warning light, nor code. Lincoln denied responsibility for fixing it. My extended warranty company sent an adjuster and verified it needs a transmission. The computer monitoring smart system failed to detect this issue. The dealership notified me six months earlier to have the service department see why my fluid level was low. The service department was notified. I was put off and told they were backed up and would contact me when I hey had a slot available and a loaner. The failed to contact me. Six months later, reached out again only to have to find another Ford Lincoln Dealership. I have had all service done at the dealership, yet the did no inspect my car at the first anomaly. I believe my car should be included in the transmission recall.

The contact owns a 2020 Lincoln Nautilus. The contact stated that while driving at slow speeds in stop-and-go traffic, the vehicle jerked abnormally. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 75,000.

The contact owns a 2020 Lincoln Nautilus. The contact stated while driving downhill at 55 MPH with the cruise control activated, the vehicle failed to maintain the set speed and accelerated to 70-75 MPH. The vehicle was taken to the dealer, and the contact was informed that the vehicle had standard cruise control; not adaptive cruise control that could automatically apply the brakes while driving and maintain the set speed. The vehicle was then taken to Ellsworth Ford, Inc. (424 Industrial Rd, Ellsworth, WI 54011), where an unknown repair was performed; however, the failure persisted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 24,000.