2019 Lincoln Nautilus

Transmission causes the car to jerk and shudder at speeds below 50 MPH. Lincoln dealer says it is the Torque Converter that is causing the issue. Issue could cause the car to stall or not start. There are no check engine lights lit at this time. This is a known issue by Ford/Lincoln with Technical Service Bulletins describing this issue. The initial incident happened in 2023 with the dealer telling me this was normal for the vehicle. It has become worse with increasing jerking and shuddering at higher speeds. My last trip to the dealer on 8/19/25 resulted in them telling me I need a new torque converter and now the car is out of warranty.

I know there is a bulletin out from Ford about the PCM , where it says recall on the bottom, yet unannounce. This mimics the issues with the torque converter, the ones that I have in my 2019 lincoln nautilus. About two months ago, I felt a kick. where It thought I had been hit by another car, it was so hard. From that point on, the smoothness of the transmission below 35 miles/hr, was jerky and hesitant, kicking and not accelerating properly. The dealer said that it was the torque converter and that it was very bad. The car is too new to have these types of catastrophic issues. It was $9000 to resolve the issue according to the dealer. I had to go somewhere else. Also the screen has problems where it turns blue, and stops working, where the music playing will also stop and you cannot skip to another song. A hard reboot is the solution, but on a daily basis? I know that other models, the Aviator and Corsair, have the same issues. I have the same problem. When contacting Lincoln dealer for the same issue, they state there is no recall. I really like the Lincoln but there seem to be quite a few problems. Will these be placed in a recall list? The fixes so far have been really expensive.

We have already had major repairs to this vehicle. Replaced head gasket and torque converter with only 60,938 miles. Fortunately we caught those under warranty but had to spend $1043.28 on a purge valve replacement at 67,795 miles. Lincoln sold us on service and reliability but moved out of the Calallen area shortly after we purchased the vehicle and left us without a loaner vehicle at any of the local Ford dealerships. Closest Lincoln dealership is in San Antonio 2 hrs away. Currently, we have sluggish acceleration with the check engine light code - P0401 - indicating a problem with the EGR valve. We replaced EGR valve and cleared the check engine light but sluggish acceleration remains. We no longer have the time or money to put into this poorly manufactured vehicle as we need this vehicle for transportation to work.

The contact owns a 2019 Lincoln Nautilus. The contact stated that while parking the vehicle, the vehicle stalled. The contact was able to restart the vehicle however, the failure recurred while parking the vehicle and while at a complete stop. The contact stated while driving 60 MPH downhill, a coolant message was displayed. The contact decelerated and drove to the residence. The contact's neighbor assisted the contact in adding coolant to the vehicle. The contact stated while driving to an independent mechanic, the contact noticed white smoke coming out of the exhaust pipe. The mechanic diagnosed that the engine was blown due to coolant intrusion in the cylinders and needed to be replaced. The mechanic ordered the part and replaced the engine. The vehicle was then taken to the dealer to be reprogrammed; however, the dealer informed the contact that the new engine had failed due to coolant intrusion in the cylinders. The dealer determined that the engine needed to be replaced and ordered the part. The vehicle was not yet repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 38,000.

I brought my Lincoln Nautilus to an authorized Lincoln dealership due to a serious transmission issue. The dealer kept the vehicle for four days, diagnosed a potential transmission failure, and told me that the transmission could “blow.” However, they returned the car to me unrepaired and admitted they could not fix it anytime soon. The reason: the dealership has only one transmission technician, and that person is currently working through a backlog of transmission jobs from March. My vehicle — with a known safety risk — was effectively placed at the back of a months-long line, with no estimated repair date. I contacted Lincoln Concierge, who opened a case but informed me there was “nothing they could do.” I now have a car that is unsafe to drive due to a transmission issue that the manufacturer and dealership both acknowledge but are unable to address in a timely or safe manner. This presents a serious safety risk. A transmission failure while driving could result in loss of control, sudden deceleration, or breakdown in active traffic. I am requesting that NHTSA investigate this issue as a systemic safety failure — both in terms of the defect itself and Lincoln’s inability to service it promptly.

The contact owns a 2019 Lincoln Nautilus. While the contact's father was driving approximately 25-40 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. Additionally, the contact stated that the transmission shifted hard, and the vehicle shuddered and jerked abnormally while driving. The contact stated the failure had occurred while her father was driving at a slow speed. The contact referenced an unknown recall; however, the VIN was not associated with the recall. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2019 Lincoln Nautilus. The contact stated while driving approximately 25 MPH, the vehicle was shuddering and losing motive power. The contact stated that the message "Engine Overheating" was displayed on the instrument panel. The contact stated that the vehicle stalled. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the 12-Volt battery and the EGR system had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 23V378000 (Engine); however, the VIN was not included. The failure mileage was approximately 75,000.