2011 Lincoln Mkt

The contact owns a 2011 Lincoln MKT. The contact stated while driving at an unknown speed, the steering wheel became firm. There was no warning light illuminated. The dealer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 197,000.

Car begin smoking out of the back took car to dealership car oil was low. Car dealership refilled oil and told me to come back after driving 1000 miles. Car began smoking again like it was going to catch on fire took car in was told the turbo boost failed. Dealership mention that the turbo boost was previously repaired and under warranty so they repaired it. Car started smoking again I took car to dealership to get an oil change and made them aware that the car was smoking bad again. I was informed that it takes a while for the oil to burn out of the exhaust. Two days later I when to the store to pick up my medication and once again the car began smoking and the smoke was comin into the car, the check engiene like came on and the oil light came on as I was driving. The car began to make ding sound and start stuttering like it was going to shut off. I tried to acclerator and the car was still going slow as I was driving on a busy street. I got the car home and the next day called to have it towed to dealership. 3/2/2023 Called the dealership because I have not heard from them and was informed that the turbo boost failed again.

Sometimes while starting the car, the power steering does not work and the car can barely be maneuvered out of a parking spot. Turning the car off and re-starting it fixes the problem however this happens about every other week. This has not happened while the car has been in motion thankfully as I’m sure this would cause an accident. The mileage this started was about 200,000 miles. There is a recall but apparently this car does not qualify for a free fix by the manufacturer. It is an expensive repair according to internet searches or vehicle owners with the same issues and reports that most people do not have the repair done due to the high cost.

The contact owns a 2011 Lincoln MKT. The contact stated that at start-up the power steering assist failed to operate as needed with the power steering assist message on the instrument panel. Due to the failure, the contact had the vehicle towed to the dealer and was informed that the vehicle was included in NHTSA Campaign Number: 15V340000 (Steering). The contact was referred to the dealer for assistance. The contact then had the vehicle towed to the dealer where he was informed that the recall had expired. The contact was able to drive the vehicle back to the dealer and the vehicle was repaired. The manufacturer was notified of the failure and informed him that his vehicle was not under recall. The vehicle was repaired. The failure mileage was approximately 84,000.

TL* THE CONTACT OWNS A 2011 LINCOLN MKT. WHILE DRIVING 70 MPH, THE POWER STEERING SEIZED WITHOUT WARNING AND THE VEHICLE BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TOWED TO LEITH LINCOLN (LOCATED AT 7900 CAPITAL BLVD, RALEIGH, NC 27616, (919) 872-9500) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 131,500.

ON 12/10/2018 AT 5 PM I MADE A RIGHT TURN TO MERGE INTO TRAFFIC WHEN MY POWER STEERING FAILED MID TURN. SHOCKED AND SURPRISED AT TO WHAT WAS HAPPENING, I VEERED INTO THE ON COMING TRAFFIC NOT BEING ABLE TO KEEP THE VEHICLE IN THE PROPER LANE BECAUSE OF THE AMOUNT OF EFFORT REQUIRED TO STEER. I MISSED HAVING AN ACCIDENT BY INCHES AND CUT OFF A DRIVER WHOM GOT ANGRY WITH ME AND I THOUGHT MIGHT FOLLOW ME HOME. I WAS IN RUSH HOUR TRAFFIC AND WAS NOT ABLE TO STOP THE CAR AND RESTART IT FOR SEVERAL BLOCKS. WHEN I WAS ABLE TO PULL OVER AND STOP, I RESTARTED THE CAR AND THE POWER STEERING RETURNED AS NORMAL. ON THE MY LINCOLN OWNER WEBSITE, IT REPORTED MY CAR NEEDING A POWER STEERING UPDATE. ON 2 SEPARATE OCCASIONS DURING THE PAST YEAR WHEN I HAD MY CAR IN TO THE LINCOLN DEALER FOR OTHER SERVICES, I REPORTED THIS TO THE DEALER. HE LOOKED SOMETHING UP ON HIS COMPUTER AND REPORTED MY CAR WAS OK, IGNORE THE MESSAGE.

"TAKATA RECALL" I AM REACHING OUT TO NHTSA FOR THE SECOND TIME DO TO A RECALL THAT WAS ISSUE BACK ON JUNE 2, 2015 FOR 2011 LINCOLN MKT. THE RECALL NUMBER IS 15S18. A FEW WEEKS AGO I HAD A MESSAGE THAT CAME ACROSS MY DASHBOARD THAT READ SERVICES POWER STEERING AND 2 SEC LATER IT READ SERVICES POWER STEERING NOW. AS WE SPEAK MY CAR IS AT THE DEALERSHIP AND I HAD A DIAGNOSTIC TEST DONE. THE CODE THAT COME UP ON THE TEST WAS P07AE. AFTER RESEARCHING THE CODE DESCRIPTION IT IS THE SAME THE DESCRIPTION THAT WAS IDENTIFIED IN THE RECALL. LINCOLN IS NOT TRYING TO HONOR THE RECALL BECAUSE MY VIN DOESN`T SHOW UP.