1997 Lincoln Mark Viii

FIESTA LINCOLN MERCURY 1720 S MESA DR, MESA, AZ 85210 (480) 719-3090 IS REFUSING TO CORRECT ACTION UNDER RECALL 05S28 NHTSA CAMPAIGN NUMBER: 07V336000. ASSOCIATED DOCUMENT RCRIT-07V336-8625 LISTED THE CORRECT PART NUMBERS AND PROCEDURE FOR THE SPECIFIC VEHICLE THAT IS IN QUESTION. - SERVICE ADVISER [XXX] AT THE DEALERSHIP STATED THAT THEY WOULD ONLY INSTALL A HARNESS ON THE VEHICLE IF NOT LEAKING. FORD HAS PROVIDED SUPPLEMENTAL 14, WHICH LISTS A DIFFERENT PART NUMBER FOR BOTH LEAKING AND NOT LEAKING FOR THE AFFECTED VEHICLE, AND [XXX] WOULD NOT VALIDATE THE INFORMATION BEING PRESENTED TO HIM IN THE RECALL DOCUMENTATION. [XXX] ALSO STATED THAT THEY ARE UNABLE TO PERFORM ANY OF THE RECALLS AT THIS TIME DUE TO NO PARTS BEING IN STOCK TO PERFORM THE RECALL. - PARTS DEPARTMENT AT THE SAME DEALERSHIP ([XXX]) CONFIRMED THE PART NUMBER LISTED IN SUPPLEMENTAL 14 ARE IN FACT IN STOCK AND AVAILABLE TO PERFORM THE RECALL 05S28. 05S28 SUPPLEMENTAL 14 ATTACHMENT V PAGE 1 Q3 EXPLAINS THE USAGE OF THE SWITCH ASSEMBLY FOR THIS APPLICATION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL*THE CONTACT OWNS A 1997 LINCOLN MARK VIII. THE CONTACT RECEIVED A RECALL NOTICE FOR THE VEHICLE SPEED CONTROL. SHE TOOK THE VEHICLE TO A LOCAL DEALER TO HAVE THE RECALL REPAIRED. THE DEALER KEPT THE VEHICLE FOR AN HOUR AND THEN ADVISED HER THAT SHE WOULD NEED THE BRAKE LINE REPAIRED BEFORE THEY COULD PERFORM THE RECALL REPAIR. SHE CALLED THE MANUFACTURER TO REPORT THIS AND THEY INFORMED HER THAT WHATEVER THE SERVICE DEALER STATED, IS WHAT THEY ARE GOING TO HEED. THERE HAD BEEN NO FAILURE TO DATE. THE POWERTRAIN AND RECALL NUMBER WERE UNKNOWN. THE CURRENT MILEAGE WAS 68,000.

IN NOV 2007 FORD MAILED ME A RECALL NOTICE ON THE CRUISE CONTROL SYSTEM ON MY 1997 MARK VIII 05S28. I IMMEDIATELY CONTACTED HARNISH LINCOLN MERCURY, PUYALLUP, WA AND WAS SCHEDUKED. IT IS A 37 MILE ROUND TRIP FROM MY HOME. THEY TOOK MY MARK VIII FOR LESS THA 1/2 HOUR AND ADVISED ME THAT FORD HAD NOT SENT THEM THE REPLACEMENT PART; BUT THEY WOULD CONTACT ME WHEN IT CAME IN. ON MARCH 4, 2008, I RECEIVED A NEW RECALL NOTICE INSTRUCTING ME TO CONTACT A DEALER. AGAIN, I CONTACTED THEIR HARNISH DEALER AND WAS SCHEDULED. AGAIN ,I DROVE THE 37 MILE ROUMD TRIP ONLY TO BE TOLD THAT FORD HAD NOT PROVIDED THE WITH THE MARK VIII REPLACEMENT PART. THEY WOULD CONTACT ME WHEM THE RECEIVED IT. I BELIEVE FORD MAY BE TRYING TO LEAD YOU TO BELIEVE THEY ARE FIXING THE PROBLEM; BUT, STALLING! AFTER ALL IT HAS BEEN 5 MONTHS SINCE I WAS FIRST NOTIFIED, AND I WOULD LIKE TO BE DRIVING A SAFE AUTO. PLEASE DO WHAT YOU CAN TO GET FORD TO STEP UP TO THEIR ASAP. *TR

TL*THE CONTACT OWNS A 1997 LINCOLN MARK VIII. THE CONTACT RECEIVED A SAFETY RECALL NOTICE IN AUGUST OF 2007 FOR THE VEHICLE SPEED CONTROL. HE WAS INFORMED EVERY MONTH THEREAFTER THAT THE PART WOULD BE AVAILABLE THE FOLLOWING MONTH. HE RECEIVED ANOTHER NOTICE IN MARCH OF 2008, WHICH STATED THAT THE PARTS WERE AVAILABLE. WHEN HE CALLED, THE DEALER STATED THAT THERE WERE NO MORE PARTS AVAILABLE AND DID NOT KNOW WHEN MORE WOULD ARRIVE. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 111,000. UPDATED 03/26/08. *LJ

TL*THE CONTACT OWNS A 1997 LINCOLN MARK VIII. THE CONTACT RECEIVED A RECALL NOTICE FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL. THE DEALER HAS NOT YET RECEIVED THE PART TO REPAIR THE VEHICLE. THE NOTICE STATED THAT THE PART WOULD BE AVAILABLE IN DECEMBER OF 2007. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 101,000. UPDATED 03/11/08. *LJ THE CONSUMER HAS SCHEDULED AN APPOINT FOR THE REPAIR. UPDATED

TL*THE CONTACT OWNS A 1997 LINCOLN MARK VIII. WHILE MERGING INTO TRAFFIC BETWEEN 5-10 MPH, THE VEHICLE BEGAN MOVING ERRATICALLY FOR A FEW MINUTES. THE CONTACT NOTICED SMOKE COMING FROM THE CABIN AND UNDER THE HOOD, ALONG WITH AN ELECTRICAL SMELL SURROUNDING THE VEHICLE. THE DRIVER STOPPED THE VEHICLE UNTIL THE SMOKING CEASED. THE VEHICLE HAS NOT BEEN INSPECTED BY A DEALER OR A MECHANIC. NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL) WAS REFERENCED. THE SWITCH WAS DEACTIVATED, BUT HAS NOT BEEN REPLACED. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 73,000.

TL*THE CONTACT OWNS A 1997 LINCOLN MARK VIII. THE CONTACT STATED THAT THE FRONT DRIVER SIDE LOW BEAM HEADLIGHT FAILED. WHEN HE ATTEMPTED TO REPLACE THE BULB, HE COULD NOT GET THE BULB UNSCREWED. THE DEALER REPLACED THE HEADLIGHT KIT AND CHARGED HIM $700. THE FAILURE MILEAGE WAS 49,941 AND CURRENT MILEAGE IS 50,000. THE CONSUMER REQUESTED TO HAVE THE RECALL PERFORMED ON THE VEHICLE PERTAINING TO THE SPEED CONTROL DEACTIVATION. THE CONSUMER PROVIDED A LETTER FROM FORD DENYING HIS CLAIM FOR A PARTIAL REIMBURSEMENT. THE DEALER STATED WARNING LIGHTS TROUBLE. UPDATED 10/03/07 *TR THE CONSUMER IS SEEKING REIMBURSEMENT FOR THE HEADLIGHT REPLACEMENT. UPDATED. *JB