1997 Lincoln Mark Viii

FIESTA LINCOLN MERCURY 1720 S MESA DR, MESA, AZ 85210 (480) 719-3090 IS REFUSING TO CORRECT ACTION UNDER RECALL 05S28 NHTSA CAMPAIGN NUMBER: 07V336000. ASSOCIATED DOCUMENT RCRIT-07V336-8625 LISTED THE CORRECT PART NUMBERS AND PROCEDURE FOR THE SPECIFIC VEHICLE THAT IS IN QUESTION. - SERVICE ADVISER [XXX] AT THE DEALERSHIP STATED THAT THEY WOULD ONLY INSTALL A HARNESS ON THE VEHICLE IF NOT LEAKING. FORD HAS PROVIDED SUPPLEMENTAL 14, WHICH LISTS A DIFFERENT PART NUMBER FOR BOTH LEAKING AND NOT LEAKING FOR THE AFFECTED VEHICLE, AND [XXX] WOULD NOT VALIDATE THE INFORMATION BEING PRESENTED TO HIM IN THE RECALL DOCUMENTATION. [XXX] ALSO STATED THAT THEY ARE UNABLE TO PERFORM ANY OF THE RECALLS AT THIS TIME DUE TO NO PARTS BEING IN STOCK TO PERFORM THE RECALL. - PARTS DEPARTMENT AT THE SAME DEALERSHIP ([XXX]) CONFIRMED THE PART NUMBER LISTED IN SUPPLEMENTAL 14 ARE IN FACT IN STOCK AND AVAILABLE TO PERFORM THE RECALL 05S28. 05S28 SUPPLEMENTAL 14 ATTACHMENT V PAGE 1 Q3 EXPLAINS THE USAGE OF THE SWITCH ASSEMBLY FOR THIS APPLICATION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 1997 LINCOLN MARK VIII LSC. THE CONTACT STATED THAT THE REFRIGERATION DISCHARGE LINE FAILED DUE TO RUST AND CORROSION. THE VEHICLE WAS TAKEN TO THE DEALER BECAUSE THE AIR CONDITIONER FAILED AFTER THEY INSTALLED R134A REFRIGERATION. THE MANUFACTURER WAS NOTIFIED WHO STATED HE SHOULD CALL THE DEALER TO GET THE VEHICLE REPAIRED AGAIN. THE FAILURE MILEAGE WAS 103,000. UPDATED 07/13/12 *BF A LEAK WAS FOUND IN THE HOSE THAT RAN FROM THE COMPRESSOR TO THE CONDENSER. ALSO, THE METAL PART OF THE HOSE WAS RUSTED. UPDATED 07/31/12

TL*THE CONTACT OWNS A 1997 LINCOLN MARK VIII. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS ARE KNOWN TO BURN OUT. THE PARTS ARE NO LONGER BEING MANUFACTURED SO THE ONLY WAY TO REPAIR THEM IS WITH A KIT. THE CONTACT STATED THAT THIS SEEMED LIKE AN EXPENSIVE TEMPORARY REMEDY. IN ADDITION, THE BLEND DOOR, WHICH OPENS THE CONTROL FOR HOT AND COLD AIR TO DEFROST THE WINDSHIELD, DOES NOT WORK. THE MANUFACTURER WAS NOTIFIED AND STATED THAT IT WAS A SAFETY ISSUE. THE DEALER STATED THAT THIS COULD BE REPAIRED AT THE CONTACT'S EXPENSE. THE CONTACT FEELS THAT HE SHOULD NOT HAVE TO PAY FOR THE REPAIR BECAUSE IT WAS CAUSED BY A MANUFACTURER DEFECT. THERE HAVE BEEN NUMEROUS COMPLAINTS REGARDING THIS FAILURE, BUT NO DECISION ON HOW THE CONTACT'S VEHICLE WILL BE REPAIRED. HE WILL WAIT UNTIL A RECALL IS ISSUED FOR THIS FAILURE. THE FAILURE MILEAGE WAS 61,000 AND CURRENT MILEAGE WAS 61,985. UPDATED 09/11/09 *BF UPDATED 09/15/09.*JB

TL*THE CONTACT OWNS A 1997 LINCOLN MARK VIII. THE CONTACT STATED THAT THE FRONT HEADLIGHTS BURNED OUT IN THE VEHICLE. THE DEALER STATED THAT THE REPLACEMENT BULB WAS UNAVAILABLE AND WOULD BE PLACED ON BACK ORDER. THEY ALSO REQUESTED A DEPOSIT FOR THE BULB, WHICH COST OVER $100. THE CONTACT CALLED SEVERAL FORD DEALERS AND THE MANUFACTURER, WHO ALL STATED THAT THE BULB WAS OBSOLETE AND WOULD NO LONGER BE MANUFACTURED. NO REPAIRS HAVE BEEN MADE TO DATE. THE FAILURE MILEAGE WAS 45,000 AND CURRENT MILEAGE WAS 75,000. 4/01/09 *NJ UPDATED 04/06/09. *JB

TL*THE CONTACT OWNS A 1997 LINCOLN MARK VIII. THE CONTACT STATED THAT THE BLINDER DOOR WAS INOPERATIVE WHICH WILL NOT ALLOW HEAT TO COME FROM THE DEFROSTER.. THE FAILURE HAS BEEN OCCURRING FOR FOUR YEARS, BUT WAS NEVER REPAIRED BECAUSE THE PART IS MADE OUT OF PLASTIC. THE CONTACT IS HOPING THAT THE MANUFACTURER CHANGES THE PART TO METAL. DUE TO THE BLINDER DOOR NOT WORKING, THE DEFROSTER FAILS TO WORK PROPERLY. THE CURRENT AND FAILURE MILEAGES WERE 92,000. UPDATED 3/5/09 *CN UPDATED 03/10/09. *JB

TL*THE CONTACT OWNS A 1997 LINCOLN MARK VIII. THE CONTACT STATED THAT THE BLENDER DOOR IS MADE OUT OF PLASTIC AND BREAKS, WHICH CAUSES THE HEATER AND THE DEFROSTER TO FAIL. AS A CONSEQUENCE, HER VISIBILITY IS SIGNIFICANTLY REDUCED DURING COLD WEATHER CONDITIONS. SHE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT SHE WOULD HAVE TO REPLACE THE BLENDER DOOR AT AN EXPENSE EXCEEDING $1,000. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER STATED THAT THE COMPANY UTILIZES THE SAME PLASTIC PIECE. THE FAILURE MILEAGE WAS 76,000 AND CURRENT MILEAGE WAS 91,000. UPDATED 11/12/08 *BF UPDATED 11/13/08. *JB

TL*THE CONTACT OWNS A 1997 LINCOLN MARK VIII. THE CONTACT NOTICED THAT THE LOW BEAM HEADLIGHT ON HIS VEHICLE HAD BURNED OUT. HE WENT TO PURCHASE ANOTHER ONE AND WAS INFORMED THAT THEY WERE NO LONGER MANUFACTURED. THE DEALER OFFERED A REMEDY KIT AT THE COST OF $740 TO INSTALL ANOTHER LIGHTING SYSTEM, WHICH WOULD TOTAL $1,200 AFTER THE INSTALLATION. THE MANUFACTURER HAS NOT BEEN NOTIFIED. THE CURRENT MILEAGE WAS 145,000 AND FAILURE MILEAGE WAS APPROXIMATELY 144,900. UPDATED 07/15/08. *LJ UPDATED 07/15/08

TL*THE CONTACT OWNS A 1997 LINCOLN MARK VIII. THE CONTACT RECEIVED A RECALL NOTICE FOR THE VEHICLE SPEED CONTROL. SHE TOOK THE VEHICLE TO A LOCAL DEALER TO HAVE THE RECALL REPAIRED. THE DEALER KEPT THE VEHICLE FOR AN HOUR AND THEN ADVISED HER THAT SHE WOULD NEED THE BRAKE LINE REPAIRED BEFORE THEY COULD PERFORM THE RECALL REPAIR. SHE CALLED THE MANUFACTURER TO REPORT THIS AND THEY INFORMED HER THAT WHATEVER THE SERVICE DEALER STATED, IS WHAT THEY ARE GOING TO HEED. THERE HAD BEEN NO FAILURE TO DATE. THE POWERTRAIN AND RECALL NUMBER WERE UNKNOWN. THE CURRENT MILEAGE WAS 68,000.