2000 Lincoln Ls

DT: ON MAY 27, 2005 CONSUMER TOOK VEHICLE TO HEISER LINCOLN MERCURY BECAUSE WAS HAVING PROBLEMS OPENING DRIVER'S DOOR WITH KEY OR KEYLESS ENTRY. DOOR WOULD SOUND LIKE IT UNLOCKED, BUT WOULD NOT OPEN. CONSUMER TOOK VEHICLE TO DEALER, WHO DID A FULL DIAGNOSTIC TEST ON DOOR AND FOND THAT DOOR LOCK ROD BROKE. DEALER TOLD CONSUMER THAT IT WAS NORMAL WEAR. CONSUMER PAID FOR REPAIRS, WARRANTY WOULD NOT COVER REPAIRS. AFTER CONSUMER PICKED UP VEHICLE AND LEFT. WHEN CONSUMER REACHED DESTINATION DRIVER'S DOOR WOULD NOT OPEN. AFTER SOME EFFORT CONSUMER GOT DOOR OPEN. CONSUMER STATED THAT THE MORE THE DRIVER'S DOOR WAS USED THE WORSE THE PROBLEM GOT. ON MAY 29, 2005 CONSUMER CALLED DEALER COMPLAINING THAT BEFORE REPAIR DRIVER JUST HAD PROBLEM OPENING DOOR FROM OUTSIDE, AFTER REPAIR PROBLEM WAS FROM THE INSIDE. CONSUMER TOOK CAR IN ON JUNE 16, 2005 AT ABOUT ONE O'CLOCK PM. DEALER SAID DRIVERS SIDE INTERIOR DOOR HANDLE BROKE. CONSUMER ASKED TO SEE BROKEN HANDLE, CONSUMER COULD NOT SEE WHERE HANDLE BROKE. DEALER REPLACED INTERIOR HANDLE FOR $70 INSTEAD OF 1$140. D CONSUMER STATED THAT THIS FIXED THE PROBLEM, BUT IT WAS NOT THAT DEALER ACTUALLY REPLACED HANDLE.*AK

THIS INCIDENT HAPPEN AT BUD DAVIS LINCOLN 2177 COVINGTON PIKE MEMPHIS, TN 38128 (901)373-5700 I PURCHASE A KEY; A SECURITY REMOTE TO BE PROGRAMED, IN THE PROCESS I ENDED UP WITH A BROKEN DRIVER DOOR. I HAVE THE OEM PART THAT CAME OFF THIS VEHICLE. THE NEW PART WHICH REPLACE IT NOW HAS GEARS TO PREVENT HAIR LINE CRACKS AND STRESS. I ASK THE DEALSHIP IF THIS WAS A RECALL ISSUE AND WAS APPROACHED WITH HOSTILY AND TOLD THAT I WOULD HAVE TO PAY FOR THE REPAIR OF A DOOR HANDLE WHICH THIS DEALERSHIP BROKE WHILE MY VEHICLE WAS BEING SERVICE FOR UNRELATED REPAIRS. I WAS HELD HOSTAGE AND FORCE TO PAY FOR THE REPAIRS OF A MODIFIED DOOR HANDLE. I HAVE THE OEM PART THAT CAME FROM THIS VEHICLE WHICH SHOWS A HAIRLINE STRESS CRACK WHICH PREVENTS THE DOOR FROM OPENING. HOW MANY REPAIRS HAS FORD MADE AND CHARGE TO THE CONSUMER FOR PLASTIC FAULTY DOOR HANDLE WHICH IT HAS NOW MODIFIED AND NOT ISSUE A RECALL?*AK

WHILE DRIVING THE AIR BAG WARNING LIGHT CONTINUOUSLY ILLUMINATED ON THE DASHBOARD. AS A RESULT, AIR BAGS WERE INOPERATIVE AND WOULDN'T DEPLOY WHEN NEEDED, PER DEALERSHIP. THE DEALERSHIP REPLACED EVERY AIR BAG COMPONENT, BUT THE PROBLEM STILL EXISTED.*AK THE RIGHT FRONT HEADLIGHT HELD MOISTURE AND THE FOG LIGHT HELD WATER. THE DEALER REPLACED THE HEADLIGHTS AND FOG LIGHTS. THE BULB FOR THE LEFT SIDE FOG LIGHT BURNED OUT. THE LEFT SEAT WAS LOOSE. THE DEALER REPLACED THE CLIPS ON THE BACK OF THE SEAT. THE DRIVER'S SIDE FRONT DOOR WOULDN'T OPEN FRONT HE INSIDE. THE DEALER REPLACED THE HANDLE. THE CHECK ENGINE LIGHT ILLUMINATED AND THE ENGINE STALLED WHILE THE VEHICLE WAS STOPPED. THE DEALER REPLACED THE INTAKE HOSE. THE ENGINE MADE NOISE. THE DEALER REPLACED THE MASS AIR FLOW SENSOR. THE PASSENGER'S SIDE FRONT POWER WINDOW WAS INOPERATIVE. THE DEALER REPLACED THE WINDOW REGULATOR. WIND NOISE COULD BE HEARD AROUND BOTH DOORS. THE DEALER REPLACED BOTH BODY SEALS. *NLM

FRONT BUMPER AIR DEFLECTOR ON CAR HAS BEEN A MAJOR PROBLEMS SINCE WE FIRST DROVE CAR OFF THE LOT. WE ARE UNABLE TO DRIVE INTO ANY SHOPPING CENTER THAT HAS A SLIGHT INCLINE WITHOUT DRAGGING THE CAR. WE HAVE REPEATEDLY COMPLAINED ABOUT THIS AND ARE TOLD BY DEALER THAT CAR DOES NOT SIT TO LOW. HOWEVER I CAN NOT EVEN GO TO OUR NEIGHBORHOOD POST OFFICE WITHOUT SCRAPING THE UNDERCARRIAGE OF CAR. ON SEVERAL OCCASIONS WE HAVE HAD TO USE WIRE COATHANGERS TO REATTACH THE PLASTIC-LIKE PAN IN ORDER TO DRIVE THE VECHICLE. MY HUSBAND AND I ARE NOT "HOT-RODDERS" BUT 60+ SENIORS. WE DRIVE ONLY ON THE FREEWAYS AND IN RESIDENTIAL AREAS . AS THIS HAS BEEN AN ONGOING PROBLEM WE FEEL THAT EITHER WE HAVE A "LEMON" OR THAT THERE IS A MAJOR STRUCTURAL DEFECT IN THE SUSPENSION OF THIS VEHICLE . THE DAY WE WERE TO TAKE DELIVERY OF OUR CAR THE SALESPERSON CALLED TO NOTIFY US IT HAD TO GO TO THE BODY SHOP BECAUSE ONE OF THE DOORS WAS NOT ALIGNED PROPERLY. IN HINDSIGHT WE WONDER IF THAT IS WHERE OUR TROUBLES BEGAN AND IF POSSIBLY THIS PARTICULAR CAR WAS DROPPED OFF THE CARRIER? WE FEEL THAT HAVING TO RETURN THIS CAR TO THE DEALER 8 TIMES FOR VARIOUS PROBLEMS WITH MILEAGE OF ONLY 16000 IS EXCESSIVE.*AK