2017 Lincoln Continental

THE FRONT RIGHT DOOR DOES NOT CLOSE. THE DOOR SWINGS OPEN AND DOES NOT LATCH CREATING A SAFETY ISSUE FOR THE PASSENGER RIDING IN THE FRONT SEAT. MY CAR IS PRESENTLY AT PLANET FORD IN HOUSTON TEXAS WHERE THEY ARE CHARGING ME $2000 FOR THE REPAIR, WHICH I FEEL IS NOT MY FAULT FOR THIS DEFECTIVE ISSUE. THIS PROBLEM DID OCCUR EARLIER BUT WE WERE ABLE TO CORRECT IT BY CLICKING THE LOCK. THAT IS NO LONGER WORKING FOR US, SO WE TOOK IT IN FOR REPAIRS.

The contact owns a 2017 Lincoln Continental. The contact stated that while pulling out of a parking spot, the message "Driver door latch not engaging" was displayed. The vehicle was taken to a dealer where it was determined that all four door locks needed to be replaced. The vehicle was repaired. The vehicle was taken to a dealer where it was diagnosed that all four door locks and the lock modules needed to be replaced and reprogrammed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 11,620.

Recall 19V-077 was performed in 2019. On [XXX] The passenger front door was closed and is now unable to open again from the inside or outside. A message is displayed on the dash stating "passenger front door open". Called Lincoln corporate support and spoke with Elaine, she told me the recall has already been performed, and cannot be performed again under any type of warranty or extension as the recall had a cutoff date and has "expired". No parts warranty on the superseded parts either. Told me I will have to come out of my pocket for diagnosis and repairs of the faulty parts installed under their safety recall. Considering the door is not fully latched and can just randomly open on its own given the right conditions this is neglect for my safety and other drivers or pedestrians on the road that may be near the moving vehicle if the door were to open on its own. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Lincoln Continental. The contact stated while driving at approximately 40 MPH and coming upon a red traffic light, the brake pedal was depressed; however, the vehicle failed to stop, and the brake pedal went to the floorboard. The contact activated the parking brake to stop the vehicle. The contact became aware of brake fluid underneath the vehicle near the wheel and brake hose. The contact took the vehicle to a body shop nearby and a certified mechanic inspected the vehicle and diagnosed that the brake hose had failed. The brake hose and brake line had been replaced. The contact became aware of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); however, the VIN was not included. The vehicle was taken to the dealer who confirmed that the brake hose had failed. The manufacturer was made aware of the failure and stated that due to the failure not being caused due to an accident there would be no assistance. The failure mileage was 90,000.

The driver side rear passenger door would not latch closed and had to be secured to drive to dealer through the use of a seat belt through the inside door handle. This occurred at approximately 79,000 miles. This repair was not covered by dealer. This was a latch and motor repair of $1,000, also caused an expense of an additional $550 to me of a rental car as dealer did not get a part for 6 days. Lincoln Concierge could care less, just awful customer relations from Ford/Lincoln.

The contact owns a 2017 Lincoln Continental. The contact stated that upon attempting to open the doors, the doors failed to open. The contact stated that the driver’s and passenger’s side front doors failed to open from inside the vehicle, and the rear driver’s and passenger’s side doors failed to open from inside or outside. The vehicle was taken to a dealer where it was diagnosed and determined that the exterior door handles needed to be replaced and that the failure was related to Technical Service Bulletin: 18-2327. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V077000 (Latches/Locks/Linkages). The manufacturer was not made aware of the failure. The failure mileage was unknown.