2017 Lincoln Continental

Date of Incident: XXX Location: [XXX] Vehicle Speed: 0 Description: The right front and right rear doors on my 2017 Lincoln Continental (VIN: [XXX]) became completely inoperable from the outside — the exact same safety defect addressed under recall 19S03. The recall repair was previously performed by an authorized Ford/Lincoln dealer, however that repair has since failed, leaving me with the same dangerous condition the recall was issued to correct. A door that cannot be opened from the outside while driving creates a serious safety risk to both the driver and passengers. I was forced to hire a locksmith just to access my vehicle and subsequently paid $1,142 out of pocket for professional diagnosis and parts. I am requesting that NHTSA investigate the adequacy of the recall 19S03 repair, as it has clearly failed to permanently resolve the defect. Ford should be held accountable for ensuring their recall repairs are effective and lasting. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The rear doors on my 2017 Lincoln Continental do not open from the outside when the exterior handle button is pressed. The doors do open from the inside. This failure is very similar to the symptoms described in Ford’s existing recall for defective door latches on 2017 Continental vehicles, but my VIN is not included in the recall. This is a safety hazard because first responders or bystanders may be unable to open the rear doors from outside during an emergency such as a fire or crash. I am requesting that NHTSA investigate whether the recall should be expanded to include additional VINs, including mine. The failure was intermittent initially and then the door latches eventually stopped working completely (from the exterior.

I have a 2017 Lincoln Continental that started off last year not letting me open one of my back doors from the outside (which I did take to the dealership and got a quote but was too expensive), two weeks ago, it was both back doors not opening from the outside, then last night, the front passenger door stopped opening from the outside. It does not matter if I have the doors locked or not, I cannot open the three doors from the outside. There is a recall for this condition, but not on my VIN. I am worried that I am not going to be able to get into my car at all soon, and this is concerning since I do take my husband and pets with me sometimes. My husband has had triple bypass surgery and if something happened and I could not get to him, this would be a major safety issue.

The 2017 Lincoln Continental started using electronic door latches. When they fail, there is no way to open the door from the outside other than to break the window. The driver side door is the only door that has an emergency escape latch. If someone is trapped inside the car, even though the door is unlocked, it will not open if the switch is faulty. There is a notice online calling out the issue [XXX] . I believe this is a safety issue because if a child or unconscious passenger is in the vehicle during an accident, the door cannot be opened without breaking the glass. They cost several hundred dollars to fix and should be on the MFR to replace due to safety concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Rear passenger door will not open. Lincoln has active recalls on other VINs but mine is not included. I ask that mine be included. My door will occasionally pop open, but the most common problem is the handle will not engage from the outside. My Lincoln has the door handle on the trim piece. This is a common recall but my car is not included. It needs to be as not being able to open a door or it randomly opening poses threat or harm to myself and my family.