2013 Lexus RX350

The contact owns a 2013 Lexus RX350. The contact stated that after closing the liftgate door and reversing out of the car port, the liftgate door erroneously opened and struck the car port causing damage to the liftgate. The local dealer and manufacturer were notified of the failure. The cause of the failure was not yet determined. The contact stated that recently the liftgate lowered independently. The failure occurred several times while placing items into the back of the vehicle. The cause of the failure was not yet determined. The manufacturer was notified of the failure but no assistance was provided. The failure mileage was 40,000.

The contact owns a 2013 Lexus RX350. The contact stated that while driving at speeds exceeding 70 MPH, the steering wheel was violently shaking and vibrating. The cause of the failure was not yet determined. The manufacturer was notified of the failure and informed the contact that the failure was no longer covered under an unknown Extended Service Campaign. The local dealer was not notified of the failure. The failure mileage was 46,000. The contact stated that the manufacturer did not want to address the issue due to the vehicle's model year. There was a TSB involving later model years for the same issue, the faulty steering column.

I PURCHASED THIS CAR NEW AND ABOUT 3 YEARS AGO THE AUTOMATIC DOOR LOCKS ON THIS VEHICLE STARTED TO FAIL - FIRST IT STARTED WITH FRONT PASSENGER DOOR AND NOW IN ADDITION TO FRONT PASSENGER DOOR, THE DRIVER DOOR AND THE REAR RIGHT DOOR AUTOMATIC LOCKS TO NOT ENGAGE WHEN I TRY TO LOCK/UNLOCK. I HAVE BEEN TOLD THAT I NEED TO REPLACE THESE AT A COST OF ~$1,000 FOR EACH DOOR AND THINK THIS IS UNFAIR SINCE THERE ARE NUMEROUS REPORTS OF AUTOMATIC DOOR LOCKS ON THIS MODEL FAILING ONLINE AND IT IS A COMMON ISSUE WITH THE DOOR ACTUATOR FAILING (BUT NOT RECALLED) (SEE LEXUS OWNER SITE AND YOUTUBE - SEARCH "2013 LEXUS RX350 DOOR LOCKS NOT WORKING" ON GOOGLE FOR DETAILS). I AM CURRENTLY MANUALLY LOCKING/UNLOCKING THESE DOORS AND FEEL UNSAFE AND FEEL MY PERSONAL PROPERTY INSIDE THE CAR IS EXPOSED TO THEFT SINCE SOMETIMES I FORGET TO LOCK THESE 3 DOORS MANUALLY WHEN DRIVING ALONE IN VEHICLE. NOTE THE ABOVE OCCURS WHEN THE VEHICLE IS STATIONARY, IN MOTION, ON A CITY STREET/HIGHWAY, AND TURNING.

MY 2013 LEXUS AWD RX 350 HAS A FAULTY WIRE HARNESS WHICH HAS SHORTED OUT ITS GPS NAVIGATION SYSTEM, RADIO, AND MEDIA CENTER. I REPLACED THE HEADLAMP ON THE PASSENGERS SIDE AND THE BLAST, BUT THE 15 AMP FUSE CONTINUES TO BLOW OUT. THEREFORE, THE FAULTY WIRE HARNESS HAS CAUSED MY HEADLIGHTS, GPS NAVIGATION SYSTEM, AND RADIO TO NO LONGER WORK.

MY 2013 LEXUS AWD RX 350 HAS A FAULTY WIRE HARNESS WHICH HAS SHORTED OUT ITS GPS NAVIGATION SYSTEM, RADIO, AND MEDIA CENTER. I REPLACED THE HEADLAMP ON THE PASSENGERS SIDE AND THE BLAST, BUT THE 15 AMP FUSE CONTINUES TO BLOW OUT. THEREFORE, THE FAULTY WIRE HARNESS HAS CAUSED MY HEADLIGHTS, GPS NAVIGATION SYSTEM, AND RADIO TO NO LONGER WORK.

THE SOFTWARE LOCATOR IS DEFECTIVE & WILL SEND YOU TO THE WRONG PLACE. LEXUS HAS A CAMPAIGN TO FIX IT THRU 2022 WHERE THEY UPDATE THE SOFTWARE. UNFORTUNATELY THEY DO NOT UPDATE THE NAVIGATION SOFTWARE AT THE SAME TIME AND THAT SHOULD BE A REQUIREMENT BECAUSE THE LOCATION SOFTWARE AND THE NAVIGATION SOFTWARE WORK CONJUNCTIVELY. INSTEAD THEY WANT TO CHARGE YOU $400 FOR NAVIGATION UPDATE. NOT SATISFACTORY. I ESCALATED THIS AT LEXUS CUSTOMER SERVICE & IT WAS NOT ADDRESSED PROPERLY. SO LEXUS WANTS TO DO THE SOFTWARE UPDATE FOR THE LOCATION SERVICES BUT THEY WANT YOU TO PAY $400 FOR THE NAVIGATION UPDATE THAT WORKS ALONGSIDE IT? SOUNDS LIKE A BAIT AND SWITCH TO ME.

TL* THE CONTACT OWNED A 2013 LEXUS RX-350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, ANOTHER VEHICLE MAKING A RIGHT HYDROPLANED AND CRASHED INTO THE CONTACTS DRIVER FRONT SIDE OF THE VEHICLE. NONE OF THE FRONTAL AIR BAGS DEPLOYED. THE POLICE WAS PRESENT, BUT NO REPORT FILED. NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC. THE VEHICLE WAS TOWED TO AN IMPOUND LOT AND THEN TO THE INSURANCE LOT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.