2012 Lexus RX350

TL* THE CONTACT OWNS A 2012 LEXUS RX350. WHILE DRIVING APPROXIMATELY 50 MPH, THE LOW ENGINE OIL PRESSURE WARNING INDICATOR ILLUMINATED AND THE ENGINE SHUT DOWN. THE VEHICLE WAS TURNED OFF AND RESTARTED. THE CONTACT STATED THAT THE FAILURE RECURRED APPROXIMATELY SIX TIMES. THE VEHICLE WAS TAKEN TO THE DEALER (LEXUS STEVEN CREEK, SANTA CLARA, CA, 408-553-4500) WHERE IT WAS DIAGNOSED THAT THE OIL WAS LOW AND THAT THE SENSOR NEEDED TO THE REPLACED. THE FAILURES WERE REPAIRED, BUT RECURRED TEN DAYS LATER WHILE DRIVING APPROXIMATELY 60 MPH. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE TECHNICIAN PERFORMED AN EXTENSIVE ROAD TEST, BUT WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THERE WAS NO RECALL. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000. UPDATED 8/2/18*JB

JULY 11TH 2017 AT AROUND 220PM PST, THE LEXUS RX350 2012, EXPERIENCE A VERY DANGEROUS FAILURE. EARLIER THAT WEEK I NOTICED ISSUE WITH THE BATTERY, WHERE IT WOULD TAKE ONE OR MORE PUSHES TO THE START BUTTON FOR THE CAR TO TURN ON. BUT ON THIS DATE, I HAD JUST PARKED THE CAR ON A ROAD WITH AN SLIGHT INCLINE, I DID NOT ENABLE THE EMERGENCY BREAK THE CAR WAS TURNED OFF AND THE KEYS WITH ME. I HAD DROPPED OFF A FRIEND AND HELPED HER TAKE A FEW THINGS INSIDE THE HOUSE. AFTER RETURNING TO THE CAR, I TRIED MULTIPLE ATTEMPTS TO TURN ON THE CAR (3 OR 4) AND ON THE LAST ATTEMPT THE CAR ROLL DOWN THE HILL INSTEAD OF TURNING ON . I WAS UN-ABLE TO APPLY THE BREAKS AND IN A STATE OF SHOCK DID NOT APPLY THE EMERGENCY BREAK. THE CAR ROLL ACROSS A ROAD, DOWN A BANK AND CAME INCHES TO HITTING A HOME. AFTER THE CAR WAS TOWED UP THE BANK IT WAS FOUND THE CAR WAS IN GOOD SHAPE BUT THE BATTERY WAS DEAD. I WAS IN A STATE OF SHOCK AND MY ENTIRE BODY TENSED AND I WAS SUFFERING FROM A SEVERE HEADACHE. WE CALLED IN THE CALIFORNIA HIGHWAY PATROL 1722 EAST MAIN STREET EL CAL JON 92021 DATE: 7/11/17 - 14:40 NCIC NUMBER: 9680 OFFICER ID NUMBER 21588 THERE AFTER WE CALLED CONTACTED LEXUS TO DETERMINE IF ALL RECALL SERVICE HAD BEEN APPLIED, WHICH THEY ANSWERED YOUR CAR DOES NOT APPLY TO AN EARLIER RECALL . WAS REFERRING TO THE FOLLOWING RECALL. BASED ON THE NAME SEEM QUITE APPLICABLE FEBRUARY 12, 2014 NHTSA CAMPAIGN NUMBER: 14V054000 BRAKE ACTUATOR ASSEMBLY MAY DISABLE ESC AND ABS I REQUESTED FOR A INDEPENDENT EVALUATION, BUT THEY TOLD ME (LEXUS)WOULD NOT PAY FOR IT IF THEIR WERE ISSUES AND I MUST TAKE IT TO A LEXUS SERVICE DEPARTMENT. I COMPLIED AND WE TOOK THE CAR (IT WAS TOWED OVER). THEY HELD THE CAR FOR FIVE DAYS AND CONCLUDED THE CAR HAD A BAD BATTERY. THEY STATE THE CAR WAS IN NEUTRAL WHEN IT WAS PARKED. WE ARE FEARFUL OF ANOTHER ACCIDENT RESULT IN GREATER DAMAGE AND HARM

TL* THE CONTACT OWNS A 2012 LEXUS RX350. THE CONTACT STATED THAT THE BRAKES FELT ABNORMAL AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. TWO WEEKS LATER, WHILE ATTEMPTING TO MAKE A U TURN, THE BRAKES SEIZED AND THE VEHICLE WAS INOPERABLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE ACTUATOR MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V054000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.

TL* THE CONTACT OWNS A 2012 LEXUS RX350. THE CONTACT STATED THAT AFTER SHIFTING INTO PARK AND POWERING OFF THE VEHICLE, SHE ATTEMPTED TO EXIT WHEN SUDDENLY THE VEHICLE INDEPENDENTLY ROLLED AWAY. AS A RESULT, THE FRONT DRIVERS SIDE TIRE ROLLED OVER HER BUTTOCKS. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,450.

TL* THE CONTACT OWNS A 2012 LEXUS RX350. WHILE THE VEHICLE WAS PARKED AND ATTEMPTING TO TURN OFF THE ENGINE, THE VEHICLE SUDDENLY INDEPENDENTLY ACCELERATED AND CRASHED INTO A GARAGE DOOR AND INTO A WALL. THE VEHICLE HAD EXTENSIVE DAMAGES TO THE FRONT OF THE VEHICLE DUE TO THE FAILURE. THE DRIVER AND THE PASSENGER SUSTAINED WHIP LASH THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED AND THE DAMAGES WERE REPAIRED. A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 14,878.

INITIALLY FELT THE VEHICLE SUDDENLY LURCH FOWARD ON SEVERAL OCCASIONS AFTER BACKING OUT OF PARKING SPACE AT WORK AND SHIFTING INTO DRIVE. HAD TO HIT BRAKES, BRING THE VEHICLE TO A COMPLETE STOP, AND THEN SLOWLY START FORWARD AGAIN. ACCIDENT OCCURRED IN THE DRIVEWAY OF A PRIVATE RESIDENCE. THE VEHICLE WAS PLACED IN PARK AND FULLY STOPPED.. DRIVER WAS ABOUT TO TURN OFF ENGINE AND, WITH PASSENGER, EXIT THE VEHICLE WHEN IT SUDDENLY ACCELERATED FOR NO REASON, PLOWING STRAIGHT INTO THE GARAGE DOOR OF RESIDENCE. GARAGE DOOR WAS COMPLETELY TORN OFF AND THE VEHICLE CAME TO A STOP AFTER SMASHING AN INTERIOR WALL AND DOORFRAME. THANKFULLY, NO INJURIES BUT COULD HAVE BEEN WORSE IF THE WINDSHIELD HAD BROKE. THE VEHICLE WAS DAMAGED ON 3 SIDES AND THE PROPERTY SUSTAINED DAMAGE TO THE GARAGE DOOR, INTERIOR DRYWALL, DOOR AND DOORFRAME. AGAIN, THE VEHICLE WAS COMPLETELY STOPPED AND IN PARK WHEN IT SUDDENLY ACCELERATED.

FIRST PART OF COMPLAINT JUST IN CASE IT DID NOT GO THRU THE FIRST TIME. DEAR SIRS, I'M WRITING TO YOU ON BEHALF OF THE OWNER OF THIS VEHICLE. THEY HAVE CONTRACTED ME AS A VEHICLE ACCIDENT RECONSTRUCTIONIST IN PUERTO RICO. I NEED TO KNOW IF YOU HAVE MADE ANY INQUIRIES IN THE FUEL DELIVERY AND PROPULSION SYSTEM. MY CONCERN IS THAT THIS TOYOTA, LEXUS AND HONDA VEHICLES THAT I KNOW OF SO FAR, ARE HAVING SOME KIND OF SUDDEN ACCELERATION ISSUES AND THE COMPUTER DOES NOT CATCH THE PROBLEM. THIS ACCELERATION SURGES THAT I HAVE FOUND OUT ABOUT, ALL HAVE OCCURRED AROUND HIGH ELECTRICITY AREAS. SO FAR THAT I KNOW OFF, THREE OF THESE SURGES HAVE OCCURRED NEXT TO THE ELECTRICAL PLANT CENTER IN PALO SECO PUERTO RICO AND ONE CAUSED TWO DEATHS. THE OTHER ONE IS THE ONE I'M REPRESENTING WHICH OCCURRED IN THEIR HOME TWICE. THE FIRST TIME WAS ABOUT A MONTH BEFORE THIS ACCIDENT BUT THE DRIVER HAD THE CHANCE TO CONTROL THE VEHICLE AND NOTHING HAPPENED. AT THAT TIME THE VEHICLE WAS TAKEN TO THE DEALER FOR A CHECKUP AND NOTHING STRANGE SHOWED ON THEIR SYSTEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 3/13/15 *JS

CONTINUATION OF MY REPORT. ABOUT A MONTH LATER THE SAME SUDDEN ACCELERATION OCCURRED BUT IN REVERSE AS THE DRIVER WAS LEAVING HER HOME AND THIS TIME SHE COULD NOT STOP THE VEHICLE, GOING THRU THE CONCRETE FENCE OF HER FRONT NEIGHBOR TAKING A SIDE OF THE NEIGHBOR HOUSE, DOWN A HILL AND HITTING TWO AIR CONDITIONER UNITS AND AN ELECTRICAL GENERATOR, DAMAGING THE WHOLE RIGHT SIDE OF THE VEHICLE AND THE REAR, BRAKING THE REAR DRIVE TRAIN AND GETTING STUCK IN A CONCRETE WALL WHICH SAVE THEIR LIFE. IF THE VEHICLE WOULD HAVE GONE 10 MORE FEET IT WOULD HAVE DROP IN AN APPROXIMATELY 800 TO 900 FEET CLIFF AND PROBABLY WOULD HAVE LOST THEIR LIVES. THE VEHICLE WAS A TOTAL LOSS. ACCORDING TO THE DRIVER SHE PUT ON HER BRAKES AND THEY DID NOT WORK. ACCORDING TO THE WITNESSES THERE WAS ONLY ONE TIRE BRAKE TRACK ON THE ROAD WHICH IT WAS GONE BY THE TIME I WENT TO INVESTIGATE. MY THEORY IS THAT ELECTRIC SURGES FROM THIS HIGH INTENSITY CABLES INTERFERE WITH THE THROTTLE CONTROL AND ACCELERATE THIS VEHICLES. IT IS THE ONLY LOGICAL EXPLANATION. IF THERE IS A WAY TO TEST THIS THEORY I SURE WOULD APPRECIATE IT. PLEASE ANSWER ME AS SOON AS POSSIBLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 3/13/15 *JS