IllustrationTHE DASHBOARD IS MELTING AND FALLING APART. THIS IS A SAFETY ISSUE ESPECIALLY SINCE IT IS SUPPOSE TO PROTECT YOU DURING AN ACCIDENT. *TR
2009 Lexus RX350
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2009 Lexus RX350 do not stand out strongly from the model-year median of 29.5.
About this comparison →How this year compares
Owner complaints by model year
Compare all RX350 years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
160–25K
1525–50K
2150–75K
1175–100K
11100–150K
1150K+
75 reports with mileage · 22 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Steering. Review the 28 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Structure. Review the 17 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine. Review the 12 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
7 crash reports1 fire reports2 injury reports
Structure complaints
17 reportsI OWN A LEXUS SUV, MY THIRD LEXUS/TOYOTA BRAND VEHICLE. SO I TRUSTED THE SAFETY AND RELIABILITY. ONE DAY EVERYTHING IS FINE. THE NEXT DAY, I SEE A SMALL CRACK IN THE LOWER PART OF THE DASHBOARD OF THE PASSENGER SEAT. LITERALLY, ONE DAY FINE AND THE NEXT CRACKED AND WITHOUT A SINGLE INCIDENT THAT CAUSED IT. IN JUST A MATTER OF WE…
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I OWN A LEXUS SUV, MY THIRD LEXUS/TOYOTA BRAND VEHICLE. SO I TRUSTED THE SAFETY AND RELIABILITY. ONE DAY EVERYTHING IS FINE. THE NEXT DAY, I SEE A SMALL CRACK IN THE LOWER PART OF THE DASHBOARD OF THE PASSENGER SEAT. LITERALLY, ONE DAY FINE AND THE NEXT CRACKED AND WITHOUT A SINGLE INCIDENT THAT CAUSED IT. IN JUST A MATTER OF WEEKS, MY ENTIRE LEFT DASHBOARD IS CRACKING AND CHIPPING AND IT CONTINUES TO SPREAD AND DETERIORATE DAY BY DAY. I AM SHOCKED AND ALARMED! I DO NOT TRUST THAT THIS DASHBOARD IS SAFE AS I AM GREATLY CONCERNED THAT THE AIR BAG (S) WILL BE COMPROMISED. I AM ALSO CONCERNED THAT IT COULD COMPONENTS INTEGRAL TO THE OPERATION OF THE VEHICLE. THIS IS WELL-KNOWN ISSUE WITH TOYOTA AND LEXUS (AFFECTING TENS OF THOUSANDS OF VEHICLES) YET LITTLE TO NO ACTION HAS BEEN TAKEN AND I RESPECTFULLY REQUEST A RECALL. IT HAS BEEN COVERED EXTENSIVELY IN NEWS STORIES, ON THE WEB AND BY DEALERSHIPS CONCERNED ABOUT CUSTOMER SATISFACTION AND SAFETY. THERE ARE ALSO KNOWN TO BE INTERNAL DOCUMENTS BY TOYOTA THAT ACKNOWLEDGES THE PROBLEM. I CONTACTED LEXUS CORPORATE AND IT SENT ME TO A LOCAL LEXUS DEALER TO DOCUMENT THE ISSUE AND THIS WENT BACK TO LEXUS CORPORATE. THIS LANGUISHED FOR MANY WEEKS WITHOUT FOLLOW UP AND THEN MY CLAIM WAS UNCEREMONIOUSLY DENIED AND WITHOUT EXPLANATION. I AM GREATLY CONCERNED. THANK YOU FOR YOUR TIME AND ATTENTION. *TR
RECALL THERE HAS BEEN A SERIES OF COMPLAINTS REGARDING THE DASHBOARD OF LEXUS GETTING STICKY AND CRACKING FURTHER AND FURTHER AS TIME GOES BY. I AM NOW ALSO INCLUDED IN THIS LIST OF UNSATISFIED AND CONCERNED OWNER. MY 2009 LEXUS RX350 HAS NOTICEABLE STICKINESS IN THE DASHBOARD AND CRACKING IN CERTAIN LOCATIONS ALL OVER THE DA…
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RECALL THERE HAS BEEN A SERIES OF COMPLAINTS REGARDING THE DASHBOARD OF LEXUS GETTING STICKY AND CRACKING FURTHER AND FURTHER AS TIME GOES BY. I AM NOW ALSO INCLUDED IN THIS LIST OF UNSATISFIED AND CONCERNED OWNER. MY 2009 LEXUS RX350 HAS NOTICEABLE STICKINESS IN THE DASHBOARD AND CRACKING IN CERTAIN LOCATIONS ALL OVER THE DASHBOARD. WHAT IS ALARMING IS THAT THE CRACKS ARE BEGINNING TO BE MORE NOTICEABLE AROUND OR ON THE AIRBAG LOCATION ON THE DASHBOARD. I AM ALARMED AND CONCERNED BECAUSE OF HOW THE CRACKS IS SPREADING IT MAY CAUSE THE AIRBAG TO DEPLOY ACCIDENTALLY. THE DEALER OFFERED TO SUPPLY THE NECESSARY PARTS BUT WANTS ME TO PAY UP TO $1000 IN LABOR. THE TO ME IS VERY INSULTING BECAUSE THIS IS KNOWN AS AN ISSUE AND IT IS A MANUFACTURER FAULT NOT OWNER. PLEASE ADVICE. THANK YOU ON ADVANCE. *TR
BY DESIGN THE ELECTRIC TAILGATE DOES NOT REVERSE WHEN IN THE PROCESS OF CLOSING THEREBY TRAPPING A PERSON IF THEY ARE NOT CLEAR OF THE TAILGATE RESULTING IN INJURY. *TR
LEXUS RX 350-2009. WHEN THERE IS SNOW ON THE REAR HATCH, IF YOU OPEN THE HATCH WITH THE KEY WHEN IT REACHES THE TOP IT COMES DOWN, HITTING ANYONE TRYING TO PUT SOMETHING IN THE HATCH OR TAKE SOMETHING OUT. THIS HAPPENED TO ME TONIGHT. THE SECOND DEFECT IS THAT WHEN THE DOOR HITS SOMETHING, LIKE MY HEAD, IT AUTOMATICALLY DOESN…
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LEXUS RX 350-2009. WHEN THERE IS SNOW ON THE REAR HATCH, IF YOU OPEN THE HATCH WITH THE KEY WHEN IT REACHES THE TOP IT COMES DOWN, HITTING ANYONE TRYING TO PUT SOMETHING IN THE HATCH OR TAKE SOMETHING OUT. THIS HAPPENED TO ME TONIGHT. THE SECOND DEFECT IS THAT WHEN THE DOOR HITS SOMETHING, LIKE MY HEAD, IT AUTOMATICALLY DOESN'T STOP AND GO UP, THEREBY REDUCING THE BLOW, IT KEEPS COMING DOWN. *TR
LEXUS RX 350 BACK DOOR DOES NOT REMAIN UP WHEN THERE IS SNOW ON THE ROOF OR SNOW ON THE DOOR. IT GOES UP AUTOMATICALLY VIA KEY OR DASHBOARD ENTRY OR USE OF REAR DOOR OPENER, BUT WHEN IT GETS UP AND YOU ARE UNPACKING FROM THE REAR CARGO AREA, IT COMES DOWN WITHOUT WARNING AND TWICE HIT MY WIFE IN THE HEAD. *TR
FOOT SLIPS BETWEEN GAS PEDAL AND BRAKE CAUSING CAR TO ACCELERATE. *TR
Official recalls
0No recalls in this snapshot.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.