2009 Lexus RX350

The contact owns a 2009 Lexus RX350. The contact stated she notice a crack across the dashboard near the airbag on the passenger’s side that had started to expand. The contact notified the dealer and was informed that there was nothing they could do to assist because the recall had already expired. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 75,000.

The contact owns a 2009 Lexus RX350. The contact stated that a crack had formed on the dashboard extending horizontally from the driver’s side instrument panel to the passenger’s side air bag housing. The contact also stated that the dashboard was sticky and appeared to be melting. The contact notified the dealer of the failure and was insured that the dashboard would not affect any safety features in the vehicle. The manufacturer had also been notified of the failure and was informed that an extended warranty had been placed on the vehicle however, the warranty had expired. The vehicle was not repaired. The failure mileage was approximately 90,000. The contact mentioned concerns about whether or not the airbags would deploy on their own without an accident because of the crack.

MY DASH BOARD IS MELTING AND FALLING APART!!! MY FINGERS & HAND STICK TO THE DASHBOARD AND EVERYTHING THAT IS UP THERE GETS STUCK TO IT!!!! I CAN TOUCH IT AND LEAVE A MARK OR PUSH IN IT & IT WILL LEAVE AN IMPRINT!!! SOMETHING IS SO WRONG WITH THIS DASHBOARD, IT'S TOTALLY DEFECTIVE AND HAS CAUSED MY IMPORTANT LEGAL DOCUMENTS TO STICK TO IT AND EVEN GET RIPPED WHEN I TRY TO TAKE THEM OFF THE MELTING DASHBOARD! IT GETS SHINEY AND GLARE IS HARD TO SEE BECAUSE IF THIS ISSUE. ALSO MY EYE GLASSES ACTUALLY GOT STUCK TO IT TOO AND I COULDN'T SEE VERY WELL TO DRIVE. LASTLY, IT'S CRACKING AND SPLITTING IN MANY PLACES TOO, SIMPLY FALLING APART FOR NO REASON!! IT'S JUST MELTING AND TOTALLY DEFECTIVE. THIS IS A SAFETY ISSUE THAT NEEDS RECTIFIED PLEASE!!

TAKATA RECALL - MY AIR BAG NEVER DEPLOYED ON IMPACT. AS I WAS BRAKING TO PARK OUTSIDE MY GARAGE DOOR, THE CAR SUDDENLY ACCELERATED EXTREMELY FAST. MY LEXUS WENT THROUGH THE GARAGE DOOR AND I WAS BRAKING BUT MY SUV DIDN'T STOP UNTIL IT HIT THINGS IN THE GARAGE THAT STOPPED ME. I EVEN PLOWED INTO A PIECE OF EQUIPMENT THAT WENT OUT THE BACK WALL OF THE GARAGE

MY LEXUS RX350 DASHBOARD AND WINDOORS ARE MELTING AND GET REALLY STICKY WHEN I PULL THE WINDOORS DOWN ALL THE STICKY MELTING BLACK RESIDUE GOT ON THE WINDOORS SO IT'S BEING A WHILE SINCE I WENT TO THE LEXUS DEALER THEY WERE NOT HELPING THEY SAID THAT I HAVE TO PUT MY NAME IN A WAITING LIST WHICH I DID NOW IT'S BEEN A WHILE EVERYTIME I CALL THEM THEY KEEP TELLING ME TO WAIT

LETTER FROM SENATOR NELSON ON BEHALF OF CONSTITUENT RE SAFETY CONCERNS ABOUT HIS 2009 LEXUS RX350. *SMD THE CONSUMER STATED HE HAS BREATHING CONCERNS RELATED TO BREATHING THE FUMES RELEASED FROM HIS MELTING DASHBOARD. THE CONSUMER WANTED THE DEALER TO TELL HIM, WHAT CHEMICALS WERE USED IN THE DASHBOARD. HOWEVER, THE DEALER HAS BEEN GIVING HIM THE RUN-AROUND FOR THE PAST TWO YEARS. *JB

ON OR ABOUT MARCH 5TH 2014, I ATTEMPTED TO OPEN THE TAILGATE ON OUR 2009 LEXUA RX350 AND ENCOUNTERED HOT MELTED RUBBER STICKING TO MY FINGERS. I REMOVED THE STICKY BLACK RUBBER FROM THE LOCK, BUT IT WAS DIFFICULT TO REMOVE THE TAR-LIKE MATERIAL. AS A CERTIFIED ELECTRICAL TECHNICIAN, I CONCLUDED THAT THE ELECTRICAL SWITCH ON THAT TAILGATE LOCK STUCK AND HEATED TO A POINT THAT MELTED RUBBER, MAKING A GOO-LIKE MATERIAL. PLEASE NOTE THIS ABOVE REFERENCED CAR WAS NOT IN THE SUN DURING THE TIME THE RUBBER MELTED. WE HAVE BEEN USING THIS VEHICLE WITHOUT USING THE TAILGATE LOCK WITH THE RUBBER BOOT, BECAUSE WE DO NOT LIVE WITHIN 80 MILES OF A LEXUS DEALER, NOT CAN PAY THE $295 TO REPLACE THE BOOT AT THIS TIME. *TR