2018 Lexus Rx

On XXX, our 2018 Lexus RX 350L was involved in a high-speed collision in [XXX]. The vehicle struck a Jersey/concrete barrier with the left front of the vehicle. The collision caused extensive damage to the left-front corner of the vehicle. The left-front wheel and suspension were severely displaced, with substantial damage extending through the left-front body structure toward the driver's door area. The vehicle was subsequently declared a total loss by the insurance company. Despite the severity of the collision, none of the vehicle's airbags deployed, including the driver's frontal airbag and driver's side curtain airbag. I am reporting this because I am concerned that the Supplemental Restraint System may not have operated as designed. I am not in a position to determine whether the impact met Lexus's deployment criteria and am requesting that the non-deployment be reviewed as a potential vehicle safety issue. The vehicle currently remains available in salvage custody. The insurance company has been asked to preserve the vehicle so that the Event Data Recorder and/or airbag control module can be examined if necessary. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have a panoramic sunroof and the sunshade retracts when the switch is pressed but the shade bunches up and stops before fully retracting. It appears from online searches that it’s a well known problem with Lexus and can result in a very costly repair that’s caused in no part by the owners of the vehicles. A recall of this manufacturing defect needs to be issued.

The contact owns a 2018 Lexus RX 350. The contact stated that upon arriving to the residence and parking the vehicle, the front driver’s side door failed to open while pulling on the interior door handle. The contact rolled down the window and was able to open the front driver’s side door while pulling the exterior door handle. The vehicle was taken to a local dealer, where it was diagnosed that the front driver’s side door handle needed to be replaced. The vehicle was not repaired. Upon further investigation, the contact related the failure to Lexus Special Service Campaign Number: 20LC02. The manufacturer was made aware of the failure. The failure mileage was approximately 47,518.

On our 2018 Lexus RX 350 L, the left front interior door handle broke and we had to roll the window down and open the door from the outside. I learned that there was a recall - Lexus Special Service Campaign 20LC02 but our Lexus VIN was not listed. Our Lexus Model/year was manufactured in 05/18 and that was within the production period of the recall, April 2015 to September 2018. I believe that Lexus not including our suv's VIN in the recall was an oversight. As a result, I reached out to Smithown Lexus in NY and they did not honor the recall and wanted $219 + tax just diagnose the problem. I also called Lexus Guest Experience Center at 1-800-255-3987 and thety also did not honor the recall. Since, I purchased and installed the door handle. Is there a way I can get get reimbursed for parts and labor of $450?

The fuel pump sensor electrically shorted. The assembly failed. (tube assembly, fuel suction w/ pump and gage), gasket, fuel suction tube set. It is available for inspection. The car could stall at any time because the fuel pump sensor cannot accurately determine the fuel level or how much fuel is being injected into the engine. There was a warning light. Lexus covered two other fuel pump safety issues for this make and model (2018 RX 450h), one under a manufacturer recall and one through a customer support program. This is a THIRD defect with the fuel pumps on these vehicles for which Lexus has NOT offered coverage or notified its customers.