2025 Lexus Nx

I purchased a brand new 2025 Lexus with only 3 miles recently I had a nail in my tire and took my vehicle to a local tire shop who could not removed the tire to put a patch because I did not have tire lock key; we searched the vehicle from top to bottom one was never given to me at the time of purchase. I contacted Lexus of Palm Beach several times and left a message for my service advisor BK and texted BK no response and several messages for the service manager who to this date has never called me back, finally BK told me that “Lexus had a new system and he didn’t received the messages” I reside in [XXX] and BK promised to coordinate with the dealership I provided him for me to obtain a tire lock key, this was June and I never heard back from BK. Last night I had issues with a different tire late at night and because I could not remove the tire I had to have my vehicle towed. However upon requesting Lexus tow company I had to wait 198 hours in for help by myself in a closed business parking lot for AAA called by the Lexus Roadside Assistance. Lexus has placed me in a life endangering situation. I am now stranded at my house with an inoperable vehicle and cannot go to work; the local dealership in Tampa does not have any appointments; this could have been avoided if not for the negligence of Lexus. Review the roadside service ticket which has my contact information I am requesting an immediate call from the dealership of Lexus of Palm Beach 5700 Okeechoobee Blvd West Palm Beach FL 33417. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My lug bolts are rusted Rusted lug bolts and nuts can create several problems, including difficulty in removal or installation, damage to the studs or nuts, and even the risk of a wheel coming loose. Rust can cause the bolts and nuts to bind together, making it hard to remove them. Additionally, rust can weaken the studs, making them more prone to breakinG. All 20 are rusted The service person at herb chambers recommended they be replaced but they want to charge me $800 and state this could happen again. To requested chrome lug bolts or evenn lug nuts and was informed the ones I have are the only ones available My car is a 2025 and this should not be happening. Link below is from herb chambers repair person recommending the replacement [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My vehicle has 11,407 miles on it and all 20 of my lug bolts are rusted. It has been brought to the attention of the dealership and Lexus and their only answer is that Lexus is working on a solution. I can see the outside of the bolt but can not see the bolt that bolt that is attached to the wheel and I’m unsure if that part is rusted and I’m afraid that if it is it could make it difficult to remove the bolts. I was told that they are rusted because the bolts were removed and put back on