2003 Lexus LX470

MY 2003 LEXUS LX470 HAS FAULTY VGRS ECU. STEERING WHEEL SPINS TO 180 DEGREES. ON OCTOBER 11, 2018, WHEN I BACKED IT OUT FROM THE DRIVEWAY, THE STEERING WHEEL TURNED 180 DEGREES. I DROVE IT TO 35MPH W/ STEERING WHEEL AT CROOKED 25-MINUTE ANGLE AND ON A SHARP RIGHT TURN, THE STEERING WHEEL SPUN 180 DEGREES AGAIN. AFTER ABOUT 2 MILES, IT SETTLED AT 10-O'CLOCK ANGLE. ON 10/18/2018, MATTHEW OF THE ONE AUTO SERVICE AND PERFORMANCE (536 LISBON ST. DALY CITY, CALIF. (650)993-4689) PERFORMED WHEEL ALIGNMENTS & CORRECTED THE STEERING ANGLE THREE(3) TIMES. AFTER 5 HOURS, MATTHEW CALLED ME WHILE HE SAT INSIDE THE CAR IDLING AND HIS SNAP-ON COMPUTER ATTACHED TO THE CAR. HE SHOWED ME HOW HE ZEROD OUT THE 'STEERING ANGLE'. HE SAID THE STEERING SENSOR (VGRS) IS MALFUNCTIONING OR THE ECU COMPUTER IS BAD. AND WHILE HE WAS TALKING, WE BOTH WITNESSED IN HIS SNAP-ON COMPUTER THAT THE STEERING ANGLE CHANGED FROM O DEGREES TO 115 DEGREES'WHILE THE CAR WAS IDLING AND STATIONARY. MATTHEW ALSO TOLD THAT HE EXPERIENCED THAT STEERING WHEEL SPINNING TO 180 DEGREES WHEN HE TEST DROVE THE CAR. ON OCTOBER 19, 2018, I PULLED THE SERVICE RECORD OF THE CAR AND I DISCOVERED THE SAME PATTERN OF COMPLAINTS: AT 27,215 MILES, 'GUEST STATES STEERING WHEEL IS NOT CENTERED WHEN DRIVING STRAIGHT.' AT 42,028 MILES, 'STEERING IS OFF'. AT 76,847 MILES, 'ALIGNMENT STEEERING WHEEL IS OFF CENTERED.' AT 71,657 MILES, 'SERVICE: CENTER STEERING WHEEL ALIGNMENT AND VGRS.' AT 113,775 MILES, '' STEERING OFF CENTER'. ON OCTOBER 25, 2018 , ACCORDING TO DEAN DECASTRO (SERVICE ASST MGR LEXUS OF SERRAMONTE), ALL THE COMPLAINTS ABOUT THE 'STEERING WHEEL NOT CENTERED' IN THE SERVICE RECORDS ARE VGRS ISSUES. ON NOVEMBER 2, 2018, LEXUS OF SERRAMONTE DETERMINED THAT THE VGRS ECU OF THE CAR NEEDS REPLACEMENT.

TL* THE CONTACT OWNS A 2003 LEXUS LX470. THE CONTACT STATED THAT THE HORN AND GPS DID NOT FUNCTION. IN ADDITION, SOME OF THE WARNING INDICATORS DID NOT ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE GPS COMPUTER SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN WAS DAMAGED DUE TO A REMEDY OF NHTSA CAMPAIGN NUMBER: 10V346000 (STEERING). THE SPIRAL CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.

I WAS DRIVING MY LEXUS LX 470 TO CHURCH ON SUNDAY OCTOBER 26, 2014. WHILE DRIVING AROUND 45 MILES PER HOUR, MY VEHICLE'S STEERING WHEEL SUDDENLY TURN 90 DEGREES TO THE RIGHT AND THE VEHICLE PULLED OVER THE CUB. I WAS SCARED TO DEATH AND NERVOUS BUT LUCKILY SLAMMED ON THE BREAKS ON TIME. THE TRUCK STOPPED AND THERE WAS NO ACCIDENT BECAUSE I WAS ON THE RIGHT LANE AND NO OTHER VEHICLE WAS BESIDE ME. AFTER RECOVERING FROM THE SHOCK, I LOOKED AT THE DASHBOARD AND SAW A RED LIGHT WITH "VGRS" ILLUMINATED. I CALLED HOME AND TOLD MY HUSBAND THE SITUATION. HE ASKED ME TO STAY PUT AND BROUGHT ME OUR SECOND CAR. HE TOOK THE LEXUS HOME AND STARTED TO RESEARCH THE PROBLEM. HE FOUND SEVERAL COMPLAINT ONLINE ABOUT THE SAME PROBLEM AND REALIZED THAT LEXUS COMPANY NEW ABOUT THE PROBLEM BUT CHOSE NOT TO DO ANYTHING ABOUT IT. TO BE SURE, HE TOOK THE TRUCK TO OUR FAMILY MECHANIC WHO LATER CONFIRMED THE PROBLEM AND THE FACT THAT LEXUS NEW ABOUT IT FOR YEARS 2003 TO 2007. OUR MECHANIC SAID THAT THE LEXUS COMPANY HAD THE SAME PROBLEM ON THEIR LS MODEL AND GENERATED A RECALL FOR IT. BUT FOR SOME REASON WE CANNOT EXPLAIN, LEXUS COMPANY DECIDED NOT TO RECALL THE LX MODEL. NOW THE PROBLEM ON THE LX MODEL ALMOST GET ME INTO A FATAL ACCIDENT. I NEED YOUR ORGANIZATION TO START AN INVESTIGATION ON THIS PROBLEM BEFORE SOMEBODY GET KILLED. *TR

2003 LEXUS LX 470. CONSUMER WRITES IN REGARDS TO STEERING SAFETY RECALL *TGW THE CONSUMER STATED OVER A PERIOD OF TIME, HE/SHE NOTICED THE STEERING WHEEL WAS SLIGHTLY OFF CENTERED AND THE VGRS INDICATOR LIGHT RANDOMLY ILLUMINATED AND WOULD THEN DISAPPEAR. THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS WITHOUT ANY RECTIFICATION OF THE PROBLEM. THE CONSUMER THEN RECEIVED A RECALL LETTER IN THE MAIL REGARDING A STEERING PROBLEM. WORK WAS PERFORMED ON THE STEERING COLUMN AND THE FLUID WAS FLUSHED. THE CONSUMER WAS INFORMED NO INDICATOR LIGHT WAS ON AND THERE WAS NO SAFETY ISSUES THAT NEEDED TO BE ADDRESSED. THE VERY NEXT DAY, THE CONSUMER NOTICED THE STEERING WHEEL WAS COMPLETELY OFF CENTERED WITH THE VGRS LIGHT ALSO ON. THE CONSUMER TOOK THE VEHICLE BACK TO THE DEALER AND WAS ASKED TO PAY OVER $1500 IN REPAIRS. *JB

TL*THE CONTACT OWNS A 2003 LEXUS LX470. THE CONTACT TOOK THE VEHICLE TO AN AUTHORIZED DEALER FOR RECALL 10V346000 (STEERING: GEAR: SHAFT PITMAN). AFTER THE REPAIRS, THE CONTACT BEGAN TO EXPERIENCE ISSUES WITH THE STEERING. THE STEERING FAILED AT TIMES AND THE VGRS LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN BACK TO AN AUTHORIZED DEALER WHO STATED THAT ONLY RECALL REPAIRS HAD BEEN PERFORMED. THE CONTACT CALLED THE MANUFACTURER WHO SENT TWO REPRESENTATIVES TO INSPECT THE VEHICLES. THE REPRESENTATIVES STATED THAT THE VEHICLE WAS PERFORMING NORMALLY AFTER THEY REPAIRED IT AGAIN (DID NOT SAY WHAT WAS REPAIRED). THE VEHICLE SOMEHOW SLIPPED OFF THE LIFT WHILE AT THE DEALER, HIT THE GROUND AND BOUNCED FOUR TIMES. THE FAILURE MILEAGE WAS 129,299 AND THE CURRENT MILEAGE WAS 130,000.