2018 Lexus Ls

APEAL AGAINST THE RECALL DONE BY LEXUS TOYOTA ON MAY 16TH, 2019, I TOOK MY CAR LEXUS 2018 LS 500 TO THE DEALER, LEXUS OF WOODLAND HILLS, WHERE I BOUGHT IT, FOR BEING RECALLED BY THE COMPANY. (NHTSA RECALL NO. 19V-134) AFTER RECALL DEFECTS WERE FIXED, I DROVE ABOUT 4,000 MILES AND TOOK THE CAR BACK TO THE DEALER FOR MAINTENANCE. AT THIS TIME, TREMENDOUS NUMBER OF DEEP LARGE SCRAPES ON ALL FOUR TIRES, WHICH I HAD NEVER SEEN IN THE ENTIRE DRIVING EXPERIENCE OF MY LIFE WERE POINTED OUT BY THE DEALER. THE DEALER VIOLENTLY INSISTED ON THE SCRAPES WERE NOT CAUSED BY THE DEFECTS. AFTER TREMENDOUS ARGUMENT, THE DEALER WROTE, 'DIAGNOSTICS IS REQUIRED TO DETERMINE THE RECOMMENDED CORRECTION FOR YOUR CONCERN.' THE CAR ALSO HAS STABILITY PROBLEM. FROM THE BEGINNING, IT LACKS STABILITY COMPARED WITH LS460 TRADED-IN. I VISITED LEXUS OF GLENDALE, SANTA MONICA, AND THOUSAND OAKS. THEY WERE SURPRISED AT CONDITION OF SCRAPES, BUT THEY WITHHELD COMMENT. I HAD NO CHOICE, BUT TO APPEAL TO LEXUS OF TOYOTA. I CONTACTED; <DATE> <CONTACTED TO THE PERSON OF..> <BY > 10/02/19 TOYOTA CUSTOMER SERVICE REP. EMAIL 10/16/19 LEXUS CASE MANAGER PHONE 10/18/19 LEXUS GUEST EXPERIENCE CENTER EMAIL 10/22/19 LEXUS EXECUTIVE OFFICE PHONE 10/24/19 LEXUS GUEST EXPERIENCE CENTER EMAIL 10/31/19 LEXUS GUEST EXPERIENCE CENTER EMAIL 11/06/19 FACTORY REP. AT LEXUS OF BEVERLY HILLS. 11/11/19 LEXUS EXECUTIVE OFFICE EMAIL THEIR RESPONSE WAS 'VERY NEGATIVE' AND GAVE ME HARDEST TIME TO APPEAL. I BELIEVE THAT I HAVE A RIGHT FOR SAFETY STANDARD GUARANTEED AND DECIDED TO APPEAL. *JS

I AM FILING THIS COMPLAINT TODAY WITH LEXUS CORPORATION BECAUSE BOTH MY DEALERSHIP, NEW COUNTRY LEXUS OF LATHAM, AND LEXUS CORPORATION HAVE CHOSEN TO IGNORE THE DANGER THEY HAVE PLACED MYSELF AND MY FAMILY. I HAVE PURCHASED THREE LEXUS' OVER THE YEARS FROM NEW COUNTRY LEXUS AND AM VERY DISAPPOINTED IN THE SERVICE FROM BOTH MY DEALER AND LEXUS CORPORATION. I AM DISAPPOINTED THAT NEW COUNTRY AND LEXUS CORPORATION WOULD PUT ME AND MY FAMILY AT RISK OF INJURY AND/OR DEATH. PARTICULARLY IN LIGHT OF THE FACT THAT I HAVE REACHED OUT TWICE TO MY DEALERSHIP AND THREE TIMES TO LEXUS CORPORATION. THEREFORE, I AM DOCUMENTING MY CONCERNS IN THE EVENT OF A SERIOUS INJURY OR DEATH OCCURRING IN WHICH I WILL HOLD BOTH LEXUS CORPORATION AND NEW COUNTRY LEXUS RESPONSIBLE. ON FEBRUARY 26, 2019 A SAFETY RECALL WAS ANNOUNCED REGARDING CERTAIN RUN-FLAT TIRES WHICH INCLUDED MY NEW VEHICLE, 2018 LS 500. I DID NOT RECEIVE THIS RECALL NOTICE UNTIL FRIDAY MARCH 29, 2019. THE PREVIOUS WEEK, ON MARCH 24TH, I WAS ON MY WAY TO KENNEDY AIRPORT IN NEW YORK CITY AND HAD A BLOW-OUT CROSSING THE GEORGE WASHINGTON BRIDGE. THE SIDE WALL OF MY FRONT DRIVER SIDE TIRE HAD BLOWN OUT (PICTURE ATTACHED). THIS ALMOST CAUSED ME TO VEER INTO TRAFFIC WHICH I FORTUNATELY WAS ABLE TO AVOID. I WAS EVENTUALLY TOWED TO A 24HR TIRE REPAIR STATION WHERE A REPLACEMENT TIRE WAS PUT ON THE VEHICLE. THE TOWING CHARGE AND NEW TIRE COST ME $400 WHICH LEXUS HAS REFUNDED ME A CHECK FOR $400. TO THIS DAY I CONTINUE TO BE TOLD THE TIRES ARE ON BACK ORDER AND I AM STILL DRIVING ON DEFECTIVE TIRES. IT HAS BEEN NEARLY 6 MONTHS.